LendInvest Reviews 577

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, highlighting exceptional customer service and quick response times. Many appreciate the common-sense approach from underwriters and the overall efficiency and ease of the user experience, often noting how quickly deals are processed and completed. However, some people were dissatisfied with the customer service, mentioning long hold times and unanswered messages. A few other people also felt that the company did not keep them updated on investments and expressed concerns about the handling of bad debt and recovery efforts.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, responsiveness, and... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the team's... See more

Response time

Consumers generally express satisfaction with the response times. Many reviewers highlight the quick... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the team's responsiveness,... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Shane Wallace is our BDM and is fantastic, any questions or assistance on cases is dealt promptly. Underwriters use common sense and easy to reach. Online system quick and easy to use. Speedy applicat... See more

Company replied

Rated 5 out of 5 stars

I used Lendinvest recently to refinance part of a large portfolio and the process was so much smoother than many of the other lenders. Start to finish they took less than half the time the some other... See more

Company replied

Rated 5 out of 5 stars

Always a pleasure working with LendInvest. You can tell that they take pride in both the client and broker experience and are just as committed to meeting tight deadlines. The whole team are incredi... See more

Company replied

Rated 5 out of 5 stars

Great remortgage experience with Lendinvest and particularly Tom. It took me a few calls to get put through to someone but once I was through Tom assisted really well, got me onto a new 2yr fix and ta... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Mortgage Lender

Written by the company

LendInvest is the UK's leading platform for mortgages. Having lent over £6 billion of short term, buy to let and homeowner mortgages, LendInvest is making mortgages simple. LendInvest uses technology to provide borrowers high quality property finance, and makes it possible for investors - from individuals to global financial institutions including Lloyds, J.P. Morgan, HSBC, Citigroup and NAB - to invest in the loans it originates in return for a stable income secured against property.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

577 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 63% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

excellent

as always, clear consise updates, application to offer time excellent

August 21, 2023
Unprompted review
LendInvest logo

Reply from LendInvest

Hi Ivan,

Thank you for your review, we make sure to pass all feedback onto our teams. It is great to hear you had a good experience and we look forward to working with you in the future.

Kind regards,
The LendInvest Team

Rated 5 out of 5 stars

Very speedy process.

August 15, 2023
Unprompted review
LendInvest logo

Reply from LendInvest

Hi Michalina,

Thank you for your review, we make sure to pass all feedback onto our teams. It is great to hear you had a good experience and we look forward to working with you in the future.

Kind regards,
The LendInvest Team

Rated 5 out of 5 stars

Abby went above and beyond!

Abby went above and beyond for our client by calling me prior to the mortgage offer being issued to let me know that better mortgage products were available to switch to (without paying a post offer £250 fee). Great service. Client happy!

August 15, 2023
Unprompted review
LendInvest logo

Reply from LendInvest

Hi Yoni,

Thank you for your review, we make sure to pass all feedback onto our teams. It is great to hear you had a good experience and we look forward to working with you in the future.

Kind regards,
The LendInvest Team

Rated 1 out of 5 stars

Failure to payback investors

It appears that as an investor each time an investment comes to end of its agreement there is a failure of payment. This has happened many times on mine and my families accounts. When will Lendinvest get a grip of the problem to ensure its investors retain confidence in the company.

August 11, 2023
Unprompted review
LendInvest logo

Reply from LendInvest

Hi Mrs Cutchey,

Thank you for sharing your review. We sincerely apologise that your recent experience with LendInvest did not meet your expectations. Your valuable feedback has been relayed to our investment platform team, and they have reached out to you directly to address your concerns. Our primary aim is to find a satisfactory resolution for you and ensure a more positive experience going forward.

Kind regards,
The LendInvest Team

Rated 5 out of 5 stars

First time using LendInvest

First time I've used LendInvest for a residential mortgage since their flexibiltiy offered my client the loan to income they required.
Extremely impressed by their handling of the application and having access to an underwriter to discuss the more complex details of the case is invaluable.

August 10, 2023
Unprompted review
LendInvest logo

Reply from LendInvest

Hi there,

Thank you for your review, we make sure to pass all feedback onto our teams. It is great to hear you had a good experience and we look forward to working with you in the future.

Kind regards,
The LendInvest Team

Rated 5 out of 5 stars

Brilliant experience with Lend Invest…

Brilliant experience with Lend Invest from start to finish, the underwriter on the case Alasdair was very help full and quick to respond, submission to offer 14 days, :)

August 10, 2023
Unprompted review
LendInvest logo

Reply from LendInvest

Hi Jai,

Thank you for your review, we make sure to pass all feedback onto our teams. It is great to hear you had a good experience and we look forward to working with you in the future.

Kind regards,
The LendInvest Team

Rated 5 out of 5 stars

I used Lendinvest for a unencumbered…

I used Lendinvest for a unencumbered remortgage with a high level of debt consolidation as they had the most competitive rate available at the time. The underwriting process was very smooth - the case was submitted on 25th July and an offer received on 3rd August which is very quick for specialist residential lending, the client is very pleased. Alasdair was very helpful! Thank you, hopefully the first case of many.

August 4, 2023
Unprompted review
LendInvest logo

Reply from LendInvest

Hi there,

Thank you for your review, we make sure to pass all feedback onto our teams. It is great to hear you had a good experience and we look forward to working with you in the future.

Kind regards,
The LendInvest Team

Rated 5 out of 5 stars

Lendinvest recommendation

I have worked alongside Lendinvest for a number of years now and my interactions with Lendinvest have always been positive as I find them to be a lender who are client focused. Their app to offer times are very quick. They are transparent in their process which helps me and my clients. Alasdair who is the head underwriter in their residential department is particularly helpful and is always on hand to help where needed.

August 3, 2023
Unprompted review
LendInvest logo

Reply from LendInvest

Hi there,

Thank you for your review, we make sure to pass all feedback onto our teams. It is great to hear you had a good experience and we look forward to working with you in the future.

Kind regards,
The LendInvest Team

Rated 3 out of 5 stars

We have a compliance rCopy of Regulated Mortgage Applicationsequirement to…

We have a compliance requirement to place a copy of the regulated mortgage application on file - you do not provide a copy of the electronic application which leaves our regulatory / compliance obligations incomplete.

August 1, 2023
Unprompted review
LendInvest logo

Reply from LendInvest

Hi Chris,

Thank you for sharing your review. We sincerely apologise that your recent experience with LendInvest did not meet your expectations. Your valuable feedback has been relayed to our team, and they have reached out to you directly to address your concerns. Our primary aim is to find a satisfactory resolution for you and ensure a more positive experience going forward.

Kind regards,
The LendInvest Team

Rated 5 out of 5 stars

Top top Lender

Top top Lender. Quick and professional, with one of the best underwriting and BDM teams around.

July 20, 2023
Unprompted review
LendInvest logo

Reply from LendInvest

Hi Bonim,

Thank you for your review, we make sure to pass all feedback onto our teams. It is great to hear you had a good experience and we look forward to working with you in the future.

Kind regards,
The LendInvest Team

Rated 5 out of 5 stars

Lend Invest team were excellent; swift, professional, flexible.

Lend Invest team were excellent; swift, professional, flexible.
Over-delivered, on time and kept to rates promised.
Very happy to recommend.

July 3, 2023
Unprompted review
LendInvest logo

Reply from LendInvest

Hi Mr Davis,

Thank you for your review, we make sure to pass all feedback onto our teams. It is great to hear you had a good experience and we look forward to working with you in the future.

Kind regards,
The LendInvest Team

Rated 5 out of 5 stars

Fast & Reliable

LendInvest are fast and reliable in terms of seeing deals through to offer for me, which is extremely important for me and my clients. Moreover, common-sense underwriting is always reassuring and being able to keep in touch directly with the underwriters cuts out a lot of the middle-men!
However, my only comment would be legals are a bit slow at the moment.
Anyway, a thankful shout-out to Daryl, Adam and Victoria! Picking up the pieces in a pinch!

Thank you.

July 12, 2023
Unprompted review
LendInvest logo

Reply from LendInvest

Hi Edward,

Thank you for your review, we make sure to pass all feedback onto our teams. It is great to hear you had a good experience and we look forward to working with you in the future.

Kind regards,
The LendInvest Team

Rated 5 out of 5 stars

Clear, fair and logical from start to finish

Had the pleasure of dealing with Jordan who was the underwriter on the case. The whole process from application to offer was not only extremely quick (5 working days - Including physical valuation) but clear, fair and logical. Having direct access and communication from Jordan meant that simple queries were resolved within minutes, combined with their realistic affordability I can foresee using them regularly in the future.

July 11, 2023
Unprompted review
LendInvest logo

Reply from LendInvest

Hi Pat,

Thank you for your review, we make sure to pass all feedback onto our teams. It is great to hear you had a good experience and we look forward to working with you in the future.

Kind regards,
The LendInvest Team

Rated 5 out of 5 stars

Common sense lending

Jordan made the whole process really straight forward.
My clients had a single credit blip in the past which meant they did not fit criteria for the typical high street lenders but LendInvests common sense approach means this lovely couple are now able to own their own home.

July 11, 2023
Unprompted review
LendInvest logo

Reply from LendInvest

Hi Julie,

Thank you for your review, we make sure to pass all feedback onto our teams. It is great to hear you had a good experience and we look forward to working with you in the future.

Kind regards,
The LendInvest Team

Rated 5 out of 5 stars

Repeatedly Excellent

As a brokerage, we have worked with Lendinvest on many deals - from BTL mortgages, regulated bridges and development finance. We have always found them to be excellent to deal with, fair, reasonable and cost effective. I would have no hesitation in recommending Lendinvest to my clients and know that my colleagues feel the same.

July 10, 2023
Unprompted review
LendInvest logo

Reply from LendInvest

Hi Jake,

Thank you for your review, we make sure to pass all feedback onto our teams. It is great to hear you had a good experience and we look forward to working with you in the future.

Kind regards,
The LendInvest Team

Rated 5 out of 5 stars

Amazing Company & Helpful Staff, 100% Positive

Amazing service, the staff is very helpful, especially Leanne is amazing. They have contacted me direct after the broker made a mess, with in very short space they have successfully done the completion. I highly recommend Lendinvest for bridging & development loans. Thank you guys. 👍👍👌

July 7, 2023
Unprompted review
LendInvest logo

Reply from LendInvest

Hi there,

Thank you for sharing your review. We sincerely apologise that your recent experience with LendInvest did not meet your expectations. Your valuable feedback has been relayed to our team, and they have reached out to you directly to address your concerns. Our primary aim is to find a satisfactory resolution for you and ensure a more positive experience going forward.

Kind regards
The LendInvest Team

Rated 5 out of 5 stars

Superb service from this lender

Superb service from this lender - Jordan kept in regular contact throughout - highly recommended!!

July 7, 2023
Unprompted review
LendInvest logo

Reply from LendInvest

Hi Bob,

Thank you for your review, we make sure to pass all feedback onto our teams. It is great to hear you had a good experience and we look forward to working with you in the future.

Kind regards,
The LendInvest Team

Rated 1 out of 5 stars

Sadly disappointed at their lack of professionalism

Whatever you do with this company and their solicitors you have to use on their panel (you won’t find a local firm that’s for sure) make sure you don’t exchange contracts in advance. They pulled their offer the day before completion using a ridiculous excuse known about from day 1, that happened to coincide with Liz Truss and the overnight hike in interest rates. Looks like they didn’t want to honour the 10 yr fix I was having. Their ‘approved’ solicitors were the worst firm I’ve ever come across in over 35yrs of buying / selling property. Cost me their legals, searches etc , strange how it was pulled once they were paid in advance, time, inconvenience, a tenant their house and the seller an expensive inconvenience. Poor show from this company that really wasn’t necessary and a law firm that doesn’t appear to know it’s arxx from its elbow and seemed unable to sort out even the most basics of conveyancing . Most disappointing.

11 August 2023, despite your response no one has ‘reached out’ to me. You know my details but no contact at all. Add being lied to!

October 13, 2022
Unprompted review
LendInvest logo

Reply from LendInvest

Hi Kay,

Thank you for sharing your review. We sincerely apologise that your recent experience with LendInvest did not meet your expectations. Your valuable feedback has been relayed to our team, and they have reached out to you directly to address your concerns. Our primary aim is to find a satisfactory resolution for you and ensure a more positive experience going forward.

Kind regards
The LendInvest Team

Rated 5 out of 5 stars

Very Pleased!

James Gordon the underwriter on an application I submitted was brilliant. I had some issues with the case that were very time sensitive and he kept me informed throughout to ensure we met deadlines. Very grateful for the effort put in to get my case over the line in time. Thanks again!

July 6, 2023
Unprompted review
LendInvest logo

Reply from LendInvest

Hi Chloe,

Thank you for your review, we make sure to pass all feedback onto our teams. It is great to hear you had a good experience and we look forward to working with you in the future.

Kind regards,
The LendInvest Team

Rated 4 out of 5 stars

Underwriter Jordan, superb!

Our underwriter Jordan, was absolutely brilliant - communication being one of his greatest strengths which is imperative to a successful application. He also used a common-sense thinking approach to the lending itself. Sadly we were left feeling disappointed initially with the different feedback we were getting on how the case would be reviewed (pre-application), however once Jordan took ownership of this matter, it was smooth sailing.

June 5, 2023
Unprompted review
LendInvest logo

Reply from LendInvest

Hi Fliss,

Thank you for your review, we make sure to pass all feedback onto our teams. It is great to hear you had a good experience overall and we look forward to working with you in the future.

Kind regards,
The LendInvest Team

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