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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitudes, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The user experience is frequently described as smooth and easy, with consumers noting efficiency and quick processes. However, some people were dissatisfied with the service and product, mentioning that the initial promises, particularly regarding loan termination or specific vehicle offers, did not materialize as expected. A few other people also felt that the company's process was confusing or a waste of time, with some dealerships not acknowledging the initial offers.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers praising their helpfulness, professionalism,... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers express satisfaction,... See more

Customer service

People report positive experiences with customer service. Many customers praise the exceptional service,... See more

Product

Users describe ambiguous interactions with product. While many customers express happiness with their new car... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently describe the process as... See more

Based on these reviews

Rated 4 out of 5 stars

On a confusing day of buying a new car it straight forward and easier to navigate threw

Company replied

Rated 5 out of 5 stars

At Subaru of Fremont they didn’t make me feel like I couldn’t leave without buying a car. I am so happy to be part Subaru of Fremont! They went above and beyond to make sure I was satisfied with my ch... See more

Company replied

Rated 5 out of 5 stars

I had a good buying experience.And was very comfortable with my purchase didn’t feel pushed into anything in any kind of way.Also the sales representative was very helpful! All in all I am excited it... See more

Company replied

Rated 5 out of 5 stars

It was a very straightforward process and if it were not for the letter from Mayra we may never have gotten into a pre-owned 2023 Mazda CX5. Working with Moe and Hash at the dealership was a pleasure... See more

Company replied


Company details

  1. Vehicles & Transportation

Information provided by various external sources

Along with our partners, we help you move forward with the best loan and the best car. Founded in 2015, Lendward is managed by a team of experts with decades of experience in the auto loan industry. Our foremost concerns are customer service, ensuring that the process goes smoothly, and getting our customers loans that don't break their budgets. We help get you the best deal possible on a new loan, or get out from under a burdensome existing loan with a refinance. We find you the car you want within your financial parameters. Our charter is to provide a quality experience for our customers when they purchase an automobile and work with a reputable dealership to secure financing and the car of your dreams. We work directly with an extensive network of leading car dealers nationwide that provide exceptional service. Our courteous, professional customer service representatives do not work on commission, and we require that they all have prior lending experience. Most importantly, the people at Lendward care. We know our business depends upon each customer having a favorable experience.


Contact info

4.2

Great

TrustScore 4 out of 5

365 reviews

5-star
4-star
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1-star

Replied to 86% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

I had a very positive experience

I had a very positive experience, with Lendward. The people were great. They set my appointments with the dealerships. They would call me and remind me. They were attentive, they made my car buying process awesome. Thanks Lendward for everything.

March 5, 2020
Unprompted review
Lendward logo

Reply from Lendward

Quintetta,
Thank you for sharing your experience! Glad we were able to help! 😊

Sincerely,
The team at Lendward

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Rated 5 out of 5 stars

Excellent People

Excellent People!
Everyone Was So Helpful & With Great Attitude 👍
Definitely Recommend Them.
They Will Work Until They Get You Into A New Vehicle!

March 3, 2020
Unprompted review
Rated 5 out of 5 stars

Simply awesome service

Simply awesome service. Very friendly and helpful. Made my purchase easy and stress free. Would recommend anybody to go to them.

February 28, 2020
Unprompted review
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Rated 5 out of 5 stars

outstanding customer service

outstanding customer service. They went above and beyond to help me get into a brand new vehicle. Without their help, it would've never been possible. Victor really went out of his way to get me connected to the right dealership. More than happy, highly recommend.

February 23, 2020
Unprompted review
Rated 5 out of 5 stars

Denrick Milletti was our salesman at…

Denrick Milletti was our salesman at Taylor Hyundai Toledo, OH. He was able to help us immensely and got us into a brand new Tuscon!! He was great..the dealership was great.. will refer anyone who is looking for a car. Thanks so much Lendward for sending the letter to get us there!

February 19, 2020
Unprompted review
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Rated 5 out of 5 stars

Amazing People!!

My name is Glennise Ada Kenny was awesome, he was so helpful. Amazing People!!! I definitely recommend my Dealer.

February 14, 2020
Unprompted review
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Rated 5 out of 5 stars

My mother and I were told about Lake…

My mother and I were told about Lake City Chrysler Dodge Chevrolet and we went in Hope's of getting a newer vehicle one better for her to be driving at 71 compared a 2012 Jeep! With the special thanks to Ken Deas and Clarence over at Lake City we are now proud owners of a 2017 Chrysler 200 its amazing and we absolutely ❤ it.. I truly do recommend The Car Guy ....Ken Deas

February 7, 2020
Unprompted review
Rated 5 out of 5 stars

Lendward was an very helpful place I…

Lendward was an very helpful place I went threw. I went from an 2007 Mazda to an 2016 Sonata from the help of them. Very good place to go threw and they help with your needs to get in an better car. The people I have spoke with to get into the car was really helpful and never took time to make me wait always had an answer and responded back fast. So if in the future or now get in touch with Lendward so they can help you with your car needs. Thanks a lot. Kitty Moore

February 5, 2020
Unprompted review
Rated 5 out of 5 stars

My Lendward agent put me in contact…

My Lendward agent put me in contact with an excellent agent at the dealership who listened to my story and went the extra mile to help my situation and get me into another vehicle. I would and will definitely recommend them to anyone. They were a life saver.

February 4, 2020
Unprompted review

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