Lenny Reviews 21

I recently applied for a loan through Lenny, and my experience has been nothing short of appalling and infuriating. I feel compelled to share my concerns as I believe they reflect serious issues within the company's operations, particularly around discrimination and a complete lack of communication.
When I submitted my application, I was assured that the process would be efficient and transparent. Unfortunately, the reality has proven to be starkly different. I was promised that I would receive updates regarding my application status within four hours, but instead, I have faced silence and a complete lack of initiative from the company. As someone who is disabled due to my military service, my income is a direct result of that, and it feels as though Lenny is discriminating against me based on where my income comes from. It’s deeply troubling to feel that my financial situation, which is already a result of my hardships, is being dismissed.
This leads me to further concerns about what I perceive as indirect hate crimes being committed against me. The lack of recognition of my income source feels like a biased view, suggesting that my financial contributions are invalid and worthless merely because my information is documented in Australia. This not only adds an additional layer of distress but highlights a desperate need for sensitivity and awareness when it comes to clients with different backgrounds.
Moreover, it is important to point out that under the Credit Contracts and Consumer Finance Act 2003, you are required to communicate with clients and customers in a timely manner regarding their inquiries, complaints, and updates. This includes the acknowledgment of electronic communications sent to your company. So far, you have blatantly breached these conditions, leaving me feeling unheard and diminished.
The repeated need for me to reach out to your customer service has been exhausting and far from what one would expect from a reputable financial institution. Each time I call, I am met with vague answers and a disturbing lack of accountability, as if my application disappeared into a void and no one at Lenny is willing to take responsibility.
If you are contemplating applying for a loan with Lenny, I strongly urge you to rethink your decision. Not only is their communication abysmal, but the discriminatory practices I have encountered are wholly unacceptable. The assurances I was given during the application process have proven hollow, leaving me feeling disregarded and unvalued.
In conclusion, I implore Lenny to re-evaluate their approach to customer service and their understanding of various clients’ circumstances. The way they have treated me as a prospective client is shockingly poor and may discourage others from seeking financial assistance through their services. For those in need of a loan, I recommend exploring other options, as my experience has shown that Lenny cannot provide the understanding or support that is necessary for individuals with disabilities or unique financial backgrounds.

Update, I applied for a small loan and Lenny was happy to discriminate against my military income, and classed it as unacceptable funds and not valid for use and treated me like I was not worthy to help and was really rude about the situation I was not even asking for that much and yet I was beneath their standard it was all very bias with how I was treated the customer representative even hang up on me because she had enough talking to me about it!