Lenox Reviews 80

I ordered 2 personalized Christmas ornaments at the same time for my twin grandchildren. I had my total cost on my receipt. When it was ready to be shipped they charged my bank more with no explanation. I called them today and the customer service agent was rude and said it was due to the increased tax on shipping them separately. I said I ordered them together and on my final cost page nothing was mentioned about charging me more. She told me it was before I paid and pretty much inferred it was my own fault. I told her I probably won’t shop again at Lenox and she said that’s ok. Didn’t care at all!!! I’ll never buy from them again. Too bad since I have another grandchild on the way.

I ordered a personalized item for a gift and it took a month to be delivered. I received it after the event. When i contacted customer service they said it was backordered. They should have informed me at the time of purchase that it was back ordered so i could have ordered something else. Very disappointed I would not order from them again

Stephanie cots was amazing! We found her new home!

Tried to order a dinner and service set for 8 and my order was cancelled due to internal review and quantity!
I’m sorry I have a large family and found a product I liked. Shame on you Lenox, I have several sets passed down to me but you can guarantee I will never try to purchase from them again or continue the family tradition of purchasing a set to pass down with the rest.
Horrible customer service and company.

Made purchases Thanksgiving for Christmas as I have 24 years. I started texting customer service, they said I had one waiting for personalization. I replied, I ordered an ornament that could be personalized, but didn’t so I could get it faster. It was because my credit card denied payment. So I reordered mid Jan and paypal denied payment. I called and they said I had an outstanding balance from 2022(they don’t ship until payment clears).I received a cancellation on 2nd order on Jan 18th.
I went through other venders (same card) all will be here by next week. So sad loved the tradition.

ZERO review! Long story short. I bought a bunch of items to start a china collection. 3000 dollars worth paid in full. And they cancelled my order. Their reason they are selective with their clientele. Here’s some of their reply:

We are sorry but your order came up for internal review and was determined ineligible for process. All orders are subject for approval. Lenox deserves the right to refuse to cancel an order for any reason…

And when I chatted with them to ask why I can’t buy any they just kept saying: All orders are subject for approval.

Do not buy from them. You might waste your time like I did.

DO NOT USE THIS COMPANY - THEY SUCK.

I ordered a personalized ornament on Dec. 4th. Like the previous reviews I am just now reading, no response from emails or call backs. I thought this was a trusted company and have enjoyed their products in the past. Lost customer here.

DO NOT BUY FROM THEM!!! Their shipping timeframe is a straight lie. After many failed attempts at an email response or call back, I wait on hold multiple times for over an hour only to get an agent who tells me their system broke and captured a bunch of people’s orders on the wrong date. They’re unwilling to do anything in good faith.

Ordered a personalized ornament on Dec 4th the shipping info stated it would take 6 to 8 days for personalization. I spent 2 days trying to reach customer service and finally reached them today by a useless and rude agent who told me that I would get it after Christmas and there was nothing she could do. When I asked to speak to someone who could help me and explain what happened to me she HUNG UP! No more Lenox in this house!

Actually my review is ZERO. I have bought many Lenox products in past but will no more -- website sends you in circles, especially if you are Canadian with US shipping address. Chat responds "we are not online right now" and phone calls yield either no answer or zero response for call back.

Customer Service does NOT exist and policy appears to be -- "WE DO NOT NEED OR WANT CUSTOMERS & THEREFORE COMMIT TO NO SERVICE ... ESPECIALLY IF YOU ARE CANADIAN"

Called customer service. After waiting on hold for over 45 minutes the customer service representative Brianna was very rude and unhelpful. To say I spend a lot of money on Lenox products is an understatement. I will no longer be purchasing anything from them which is a shame because they have some beautiful products.

They never send order confirmation once the order is placed. When I ask them waiting for couple days, they say my order is never placed, and ended up locking my money for 30 days pending.

When my order finally arrived one of the dishes was broken inside its box and a candelabra was defected. I called the company and asked if I could get a discount on the candelabra since it was intended as a gift and I would not have enough time to order a new one. According to company policy it would not be possible but they offered me a "special circumstance deal" of 5% off which amounted to $3.00! What a joke! No offer of express shipping for a new item either.
Disappointed in their lack of service and bad product quality!

I ordered 2 personalized ornaments. Company did not ship within time frame promised, and when I called to inquire as to status of order, service rep was less than useless. Though they failed to ship when indicated, I was told I could not cancel the order, as well I was informed they had no idea when they would ship the order. Never again!

I really like Lenox but found their customer service to be abysmal and quality can be awful. I ordered a set of gold plated silverware to go with a set of Lenox dishes and so additional items. I was so excited. The silverware was badly scratched and I requested a replacement (even suppling photos). They sent a return label for the silverware and sent me another set that was equally bad. I requested a return again. They charged me for the shipping and refunded only a portion of my cost. I called customer service - which was a complete waste of 45 minutes. I wrote a letter to the President of the company and never received a reply. Absolutely no customer support, frustrating customer service, and lacking in product quality. So disappointing!

Called customer service rude as heck I bought knife set the block does not hold them correctly one knife won’t go in defective block
knives are great but the block is useless no help at all before calling I also emailed company

I reached out to Lenox when my order still hadn't shipped after 20 business days when the max stated on the website would have been 12.

I sent an email into customer service checking the status but received no response.

I tried to reach out via their website chat (well within the stated hours on their website) and there was no one available. I tried again later and was able to get in touch with someone.

They told me my order would be shipped within about 6 business days. This just about doubles the production time listed on the website, but as there is nothing I can do but wait, I accepted this. I was then told I would receive 20% off the order because of the delay which I appreciated. However, I was told that I would have to reach out to Lenox again to have this applied. This is frustrating as I feel I've already spent enough time trying to get in touch with Lenox about this and any decent customer service experience would include the rep tracking the progress of the order to apply the 20% themselves.

Finally, I asked for some sort of email confirmation that I was promised 20% off, as I didn't want to have this conversation again with a different rep after spending so much time on this already and possibly be unable to get the 20% refund. I was told they could not do that. I told them it was a simple request; I really just needed an informal email from a Lenox email address confirming the conversation we had. The customer service rep disconnected from me while we were still in conversation.

EDIT: I had to contact Lenox days later when my order shipped per the above. Again, no one available on live chat for several hours after the stated hours on the website. They finally connected me to someone who just disconnected after I asked for the 20% off. I waited again and finally got in touch with someone (tried calling at the same time but it was a massive wait with a very annoying and repetitive wait sound). I got in touch with them and they said they would apply 20% off but again said I would not receive confirmation of this and had to wait 7-10 business days to see the refund.

I'm not understanding why this company can't send an email out. At this point I've spent hours upon hours trying to deal with a small amount refunded because of Lenox's failures and it was not worth it. My advice is to go elsewhere, none of this is worth it. Lenox is a tired, old company who no longer can keep up.

I ordered 5 items for Christmas presents on 11/29/22; three items arrived within a couple of weeks but the other two did not. I have called them and call wait was 16 people ahead of me so I requested a call back. Never got the courtesy of a call back since my call on 12/15/22. I sent a message through their website chat function, which is not really a chat since you only get an automated messages saying someone will get back to you and they never do get back to you. You can't rate a customer care experience when there is no customer care. Very disappointed in this company that I have purchased from for many years in the past.

They make the best quality of porcelain dishes , figurines and the finish and design of each item I purchased till today is flawless and very sophisticated. I will recommend this company. 🤗