lens.me Reviews 

3,676
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Awesome lens company! It has Always been a pleasure doing business with them as : I’ve been a customer for awhile now ! You won’t be disappointed; as they offer Great customer service as well !

Rated 1 out of 5 stars

They didn’t ship my lenses for days, than placed a future delivery hold on my package meaning they wouldn’t arrive until the hold date - I paid a lot of money for the fastest delivery option with... See more

Rated 5 out of 5 stars

I like the company, I like the lenses and the different color choices. I gave it 4 stars just because my contact lenses are so clear/ transparent making them difficult to grab from the container or ta... See more

Rated 5 out of 5 stars

I've gotten my contact lenses (solotica) here for almost 10 years now! Customer service is exceptional they will always make sure things go properly. The product itself is always second to none!... See more

Company details

  1. Cosmetics Store

Written by the company

lens.me is a certified optical shop offering brands such as Solotica, Anesthesia, Bella and more. We offer super fast global shipping and are always on hand, night or day, for all our customers with our 24/7 support team.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.3

All reviews

(3,676)

93 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Presented beautifully

Presented beautifully. The lenses did not suit my dry eyes and felt very uncomfortable however, would not hesitate in using Lens.me site again to try out a different brand. Thank you for the make up case- so useful

May 17, 2025
Unprompted review
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Rated 1 out of 5 stars

Eye infección

I’ve bough their contacts multiple times (solotica ). And is been great till this last time . I decided to order the Bella brand well they gave me an eye infection and you see blurry . Idk if it the brand or their defective . I reached out to costumer service multiple times and I’ve just gotten ignore . That’s how they treat their faithful costumers .

March 28, 2025
Unprompted review
Rated 1 out of 5 stars

Emphasizing the Customer Loyalty and Betrayal

For over five years, I've been a dedicated Lensme customer, even recommending them to many and showcasing their products on social media. My recent purchase of Anesthesia Anesthetic Fonesta lenses, however, was a complete letdown. Not only was the color different than expected, but the lenses blurred my vision after just a few hours. What's worse is the abysmal customer service I received. It took weeks to get a response, and after jumping through hoops (including destroying the defective lenses), my reasonable request for a replacement pair of my trusted Bella Elite Emerald Green lenses was denied. This complete lack of support for a loyal customer is shocking and frankly, feels like a betrayal. I'll be taking my business to Bella Elite directly and can no longer recommend Lensme.

May 5, 2025
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Rated 5 out of 5 stars

True to Your Word!

I just wanted to say, I've been shopping with Lens.Me for a few years now, and you guys are WONDERFUL! I made the mistake of ordering some lenses from a different company because they were MUCH cheaper, but "you get what you pay for". The lenses (while they had a brand name) were an inferior lens, and while wearing them, made my eyesight worse. They were terrible. I will NEVER make that mistake again. Your lenses are always true to the name and a MUCH better product! Thank you for staying consistent and keeping my vision clear! THANK YOU!!!

April 22, 2025
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Rated 4 out of 5 stars

Love the color

I love your contact lenses and have been buying from your company for a very long time. However, I did not give you 5 stars because sometimes the lenses are not very clear.

April 1, 2025
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Rated 5 out of 5 stars

The best company I’ve ever had the pleasure of doing business with.

I searched and searched spending close to a thousand dollars to find the perfect contacts to match my lifestyle and when I came across lens.me and fell in love with the Contacts named “Parati” I love them they don’t raise their price and they are consistent and reliable. Lens.me gets a 100% A+ from me. Try them you won’t be disappointed also darker eyes? They have lenses to brighten whatever look you want to just sprinkle a little glitter on. Love this brand.

March 21, 2025
Unprompted review
Rated 5 out of 5 stars

Beyond Happy!

I just received my colored contacts, and I am beyond happy with them! They look incredibly real, and I love how natural they appear. The packaging was also such a nice surprise—the cute makeup pouch was a great touch!

I also wanted to compliment the team on the super fast shipping and excellent customer service. The entire experience was smooth, and I truly appreciate the great communication throughout the process.

March 17, 2025
Unprompted review

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