lens.me Reviews 

3,676
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Awesome lens company! It has Always been a pleasure doing business with them as : I’ve been a customer for awhile now ! You won’t be disappointed; as they offer Great customer service as well !

Rated 1 out of 5 stars

They didn’t ship my lenses for days, than placed a future delivery hold on my package meaning they wouldn’t arrive until the hold date - I paid a lot of money for the fastest delivery option with... See more

Rated 5 out of 5 stars

I like the company, I like the lenses and the different color choices. I gave it 4 stars just because my contact lenses are so clear/ transparent making them difficult to grab from the container or ta... See more

Rated 5 out of 5 stars

I've gotten my contact lenses (solotica) here for almost 10 years now! Customer service is exceptional they will always make sure things go properly. The product itself is always second to none!... See more

Company details

  1. Cosmetics Store

Written by the company

lens.me is a certified optical shop offering brands such as Solotica, Anesthesia, Bella and more. We offer super fast global shipping and are always on hand, night or day, for all our customers with our 24/7 support team.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

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No recent history of asking for reviews

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4.3

All reviews

(3,676)

93 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service!

Omg! I am in Vancouver BC and ordered freshlook dailies for the first time! Order came right away with free make up bag which I didn’t know about. Placed another order for freshlook monthlies, arrived right away with another make up bag. Checked their site and it actually says free make up bag for every order! Couldn’t be happier! Also, I don’t see freshlook colorblends at other websites, i heard it’s replaced by air optics colors which I didn’t like, so having the lenses I want available at lens.me just made it even better! Keep doing a great job! Makes customers happy and I’ll be loyal to you!

Thank you so much!!!

December 12, 2024
Unprompted review
Rated 5 out of 5 stars

Very happy with the service from lens.me

Very happy with the service from lens.me. The customer service agent helped me to choose a color that I love for my dark eyes and I really like how the Refine Hazel lenses look on me 😍😍. They are very comfortable too. Thank You!! 😊

December 10, 2024
Unprompted review
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Rated 1 out of 5 stars

I have the worst experience with this…

I have the worst experience with this company I always order from here , and always pay for FedEx delivery but last time I never received my order and I try everything to communicate with the company but they are so mean and so poor with the answers to the costumer they never give a solution , I don’t know what big company do this for a pair or contacts lenses , and the FedEx they don’t care about it .. they costumer service is horrible and poorly experienced

October 21, 2024
Unprompted review
Rated 5 out of 5 stars

Great service and fast delivery

Great service and fast delivery, high quality of lenses, very natural, it’s my favorite website, I buy from them many times and I’m very satisfied 🤗

December 10, 2024
Unprompted review
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Rated 5 out of 5 stars

Most natural & comfortable!

I have tried many different brands. Lens are by far the most comfortable and natural looking. I got so many compliments on my hazel green eyes and I was comfortable all night. I highly recommend.

November 16, 2024
Unprompted review
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Rated 1 out of 5 stars

Liars and false advertising

They advertise free express delivery until the order is placed, and then give you a time frame that exceeds the delivery time by weeks.

Customer service takes hours to respond and leave you hanging in chat even if you message the same second. They do not answer phone calls either. They also do not help, they lie about things until you show proof and then they ignore you.

Do not fall for the fake offers and advertisement. The shipping isn’t free.

November 14, 2024
Unprompted review
Rated 5 out of 5 stars

I just received my order thank you so…

I just received my order thank you so much this is the first time for me to order from lens.me but honestly the order is exactly as i wanted with the same contact lenses color and power i requested and the packaging is amazing and neat, delivery fast and as promised im so happy to buy from this shop and definitely this is not the last time.. 10 out of 10

November 8, 2024
Unprompted review
Rated 5 out of 5 stars

USPS Issues

Our only complaint is towards USPS. Although, we were home, USPS claimed no one was home to take delivery. As such, they returned the package to the local Post Office and we had to drive to the local Post Office to take delivery. Otherwise, the said services by lens.me were seamless.

October 23, 2024
Unprompted review
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Rated 5 out of 5 stars

So far I love the colour

So far I love the colour. I’ve only been wearing one month, so not sure if they will hold up. I have dry eyes so I’m hoping these will continue to be wearable for the whole day. Again, the addict blue colour is great!

November 4, 2024
Unprompted review
Rated 5 out of 5 stars

Hades was made happy! :)

I cannot believe how easy the ordering process was! My lenses shipped very speedily, and they were of highest quality. I purchased nonprescription lenses for a Halloween costume, and these were PERFECT! If/when I ever need lenses again for this or a similar purpose, I am coming here first!

October 31, 2024
Unprompted review

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