Lentiamo Reviews 

72
•
TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

Horrible experience with this company. Good not received Constant denial of my consumer rights Once I was legally price correct then failed to respond for several messages and weeks. Taking legal... See more

Rated 5 out of 5 stars

Can't fault this company. Easy to order, good price based on the anticipated delivery time which they delivered on completely. A few places were slightly cheaper but their reviews were not good. S... See more

Rated 5 out of 5 stars

I ordered lenses for the first time from Lentiamo and was concerned when they didn't turn up. Their customer service team did some digging for me and it turns out I'd entered my work address but my ho... See more

Rated 5 out of 5 stars

Bought a pair of sunglasses with Lentiamo, had to return as there was a little problem with a screw. Sent back with a pre paid Royal Mail label that they provided me. Meanwhile the order never arrived... See more

Company details

  1. Events & Entertainment

Written by the company

Lentiamo is the leading online optician when it comes to high-quality eyewear, fair prices and an optimal shopping experience.


Contact info

3.8

Great

TrustScore 4 out of 5

72 reviews

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3.8

All reviews

(72)

14 reviews in the last 12 months

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Rated 1 out of 5 stars

Shockingly bad company

Shockingly bad company!
I ordered lenses of 3.50 which were as near to my prescription of 3.25 as I could get but I couldn't see out of them. It was as if the lenses were of no strength.
I contacted the company straight away to complain that I was not given what I ordered but I was refused any refund or replacement lenses. Instead they offered me a reduction on a future order!
Do they honestly think I will be ordering from them again? No chance.
If you order from the company & get what you requested, great. However, if you need a refund / replacement, be prepared to be thoroughly disappointed

December 6, 2018
Unprompted review
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Rated 5 out of 5 stars

May I say what a wonderful online shop…

May I say what a wonderful online shop you are. I am really pleased and have just ordered my next load of lenses. Thank you again!
I shop online a lot and your customer service and ease of ordering is one of the best online. Such a delight to shop from you guys. Thank you for caring about your customers.You are totally 5 stars *****

November 28, 2018
Unprompted review
Rated 1 out of 5 stars

Very poor service

Very poor service. Avoid. Placed an order and didn't received it so check on their website the delivery date was one month after placing the order! Email them to request a cancellation and was told they've sent lenses only for my one eye out which wasn't helping anyway, worse, those lenses never arrived. So emailed again to request a refund and eventually got refunded. A waste of time.

November 26, 2018
Unprompted review
Rated 5 out of 5 stars

Best contact lens suppliers

I've been buying contact lenses from Lentiamo for a while now and I would absolutely recommend them as the best out of all the companies I've tried. They sell all the quality brands at good prices and once you factor in the very reasonable delivery charge (or free over a certain spend) they offer the best value.
My main reason for recommending Lentiamo is their impeccable customer service. Everything is hassle-free, orders are dispatched on time, and they are always friendly and willing to help. Recently I had a problem with supply from the manufacturers and they kept me updated throughout the process. I asked if I could change my order so that I didn't run out of lenses, and they sorted it out for me immediately. I'm so impressed with the truly personal customer service and how helpful they've been - most other companies wouldn't go out of their way to ensure you get what you need on time. Lentiamo is the best company you could use for your contact lenses.

November 20, 2018
Unprompted review
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Rated 5 out of 5 stars

Excellent and Fast Service! :)

I ordered on Monday. On Tuesday they let me know they receievd my order and confirmed the delivery address. Today, Friday I received the lenses. Posted from the Czech Republic to Malta. The courier even called to let me know they were delivering! Excellent service.

June 15, 2018
Unprompted review
Rated 1 out of 5 stars

Awful customer service

Used previously without problems. Currently awaiting an order for over 10 days. Company is refusing to give a refund or re send order until original order has been located by courier. Reordered via another company and received contacts working 22 hours. Can't contact this company via phone, can't log a complaint either. Very poor customer service for an existing customer, will not be using this company again.

May 25, 2018
Unprompted review
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Rated 5 out of 5 stars

Very impressed!

Recommended recently by a friend and ordered some lenses. Easy order process and quick delivery (3-4 days). Very impressed!

December 31, 2017
Unprompted review
Rated 1 out of 5 stars

Difficult to contact them by phone

Difficult to contact them by phone, system seems to take payments more than once and then there are protracted emails, which they prefer to phoning and speaking to their customers. In all the times I have ordered from them the contact lenses have never once been sent in a letterbox size box - I don't think they use them.

Having given them a couple of tries I don't think I shall order form them again.

September 14, 2017
Unprompted review
Rated 5 out of 5 stars

Amazing customer service!

I can only say great things about this company. My experience with them was excellent. Their customer service was amazing. The product was exactly as advertised. As somebody who needs prescription contact lenses I found it hard to find a good company that could provide me with the prescription I need and in the colour I wanted. I will definitely be using again in the future when I need coloured contacts. I Highly recommend.

May 18, 2017
Unprompted review
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Rated 5 out of 5 stars

Really impressed with the customer service

I ordered lenses for the first time from Lentiamo and was concerned when they didn't turn up. Their customer service team did some digging for me and it turns out I'd entered my work address but my home postcode - entirely my mistake. They kept me updated and when the lenses arrived back at their office, they reposted them to me for no extra charge. They were understanding and friendly and even apologised for the inconvenience many times, when clearly it was my fault! Thank you!

January 30, 2017
Unprompted review
Rated 1 out of 5 stars

Poor customer service. Misleading advertisement.

Photos of color lenses marked as 'real photos' show different brands than those sold on website. Don't be surprised when your lenses look NOTHING like you expected. Poor print quality with big pixels and poor color coverage.
Called them and explained the situation.
Got answer 'Color lenses look different on each eyes photos can not be used as reference'. As a user of AllVue Color I know what to expect from good quality lenses. Do not recommend this company.

Edit: Judging by the response, I did not form my arguments well.
Pictures named as -real photos- next to the item are indeed real photos. But NOT of the lenses you are trying to buy. I bought FreshLook ColorBlends. Judging by real photos provided they should have similar color coverage as my previously used AllVueColors. It's nowhere near it. It means -real photos- show real lenses, but of different brands. So I feel tricked into buying something that should have good color coverage, and in reality is absolulety not fitting my needs.

January 20, 2017
Unprompted review
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Reply from Lentiamo

Dear Marta,

Thank you so much for your review. First of all, we would like to apologise for the inconveniences caused to you.

We want also to apologise if you felt at any moment we were not replying to you in a formal way, I am pretty sure my colleagues did their best to answer your queries in the best possible way.

Regarding the coloured lenses, it is true that the colour will change depending on the natural eye colour of each person. The pictures we have as real ones, they really are. That is why some of them do not have a "good quality", because the clients have sent them to us and they are taken from different devices, mostly mobile phones. On the other hand, we have never said the final result of the lenses will be the same as the real pictures as the information we provide in the website about this has illustrative purposes, nothing else.

In addition to this, we express all the information concerning coloured lenses in our terms and conditions that the client accepts when placing the order: https://www.lentiamo.co.uk/terms-and-conditions.html, in the section of "colour and description".

We are deeply sorry that you are not happy with the lenses and our services, it is not our intention to upset our clients and, regarding the lenses, if you buy the same brand and colour somewhere else, they will look like the same.

If there is something else we can do for you, do not hesitate to contact us at info@lentiamo.co.uk or by phone to 0800 249 4219.

Have a lovely day.

Customer Service of Lentiamo.co.uk.

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