LeoLine Reviews 15

Reply from LeoLine

Apr 16, 2026

Hi Lee,

Thank you for your message. Please accept our sincere apologies for your experience. This is certainly not the level of service that LeoLine stands for.

We did experience stock issues on several SKUs during that period, but we fully understand this is no excuse for the delay and the inconvenience it caused.

If there is anything else we can do for you, please don’t hesitate to let us know.

Kind regards,
The LeoLine team

Reply from LeoLine

Apr 2, 2026

Hi Janet,

Thank you for your message, and please accept our sincere apologies for your experience. This is certainly not the level of service that LeoLine stands for.

We are sorry to hear that you only received one of the four samples you ordered, and we understand your frustration regarding the lack of response. That should not have happened.

Could you please let us know through which channel you contacted us (email or social media), so we can investigate what went wrong? We kindly ask you to forward your request as well to marketing.ivc@unilin.com
, so we can follow up on this matter as quickly as possible and ensure the remaining samples are sent to you.

Thank you for bringing this to our attention, and again, our apologies for the inconvenience caused.

Best regards,
The LeoLine Team

Reply from LeoLine

Mar 16, 2026

Hi,
Thank you for sharing your experience. We’re very sorry that your ordered samples didn’t arrive and that you didn’t receive a reply from us. Due to an unexpected stock shortage, some samples were delayed.

We are working hard to clear the backlog and your samples will be shipped shortly. We sincerely apologize for the inconvenience and appreciate your patience and understanding.

Kind regards,
Team LeoLine

Reply from LeoLine

Mar 16, 2026

Hi,
Thank you for this review. Have a great day!
The LeoLine team

Reply from LeoLine

Mar 16, 2026

Hi,
Thank you for sharing your experience. We’re very sorry that your ordered samples didn’t arrive and that you didn’t receive a reply from us. Due to an unexpected stock shortage, some samples were delayed.

We are working hard to clear the backlog and your samples will be shipped shortly. We sincerely apologize for the inconvenience and appreciate your patience and understanding.

Kind regards,
Team LeoLine

Reply from LeoLine

Mar 16, 2026

Hi,
Thank you for sharing your experience. We’re very sorry that your ordered samples didn’t arrive and that you didn’t receive a reply from us. Due to an unexpected stock shortage, some samples were delayed.

We are working hard to clear the backlog and your samples will be shipped shortly. We sincerely apologize for the inconvenience and appreciate your patience and understanding.

Kind regards,
Team LeoLine

Reply from LeoLine

Mar 13, 2026

Hi Denise, thank you for this review. We’re very sorry for the frustration caused.

We completely understand that receiving a sample for an item that is no longer available can feel like a waste of time, and we sincerely apologize for that inconvenience.

Feel free to order more samples on our website and find the floor you like.

Kind regards,
The LeoLine Team

Reply from LeoLine

Mar 12, 2026

Hi Nick,
Thank you for this review. Have a great day!
The LeoLine team

Reply from LeoLine

Mar 12, 2026

Hi,
Thank you for sharing your experience. We’re very sorry that your ordered samples didn’t arrive and that you didn’t receive a reply from us. Due to an unexpected stock shortage, some samples were delayed.

We are working hard to clear the backlog and your samples will be shipped shortly. We sincerely apologize for the inconvenience and appreciate your patience and understanding.

Kind regards,
Team LeoLine

Reply from LeoLine

Mar 12, 2026

Hi,
Thank you for sharing your experience. We’re very sorry that your ordered samples didn’t arrive and that you didn’t receive a reply from us. Due to an unexpected stock shortage, some samples were delayed.

We are working hard to clear the backlog and your samples will be shipped shortly. We sincerely apologize for the inconvenience and appreciate your patience and understanding.

Kind regards,
Team LeoLine

Reply from LeoLine

Mar 12, 2026

Hi,

Thank you for sharing your experience, and our sincere apologies for the delayed response. We are truly sorry to hear about the issues you’ve encountered with your flooring.

To ensure your concerns are properly addressed, we recommend contacting the retailer where the flooring was purchased. They can open an official complaint file and work with you to investigate the situation thoroughly. This process allows us to review the case carefully and find an appropriate solution.

We appreciate your feedback and hope this matter can be resolved to your satisfaction.

Kind regards,
The LeoLine Team

Reply from LeoLine

Mar 12, 2026

Dear Customer,

Thank you for your feedback, and we’re sorry for the confusion regarding the sample delivery. We understand this may not have been clear at the time of ordering, and we apologize for any frustration this caused.

Kind regards,
The LeoLine Team

Reply from LeoLine

Updated Mar 12, 2026

Hi,

Our sincere apologies for the delay in responding. We are very sorry to hear that your samples were not delivered and that your emails went unanswered. This is not the standard of service that LeoLine strives to provide.

Kind regards,
The LeoLine Team

Reply from LeoLine

Updated Mar 12, 2026

Hi,

Thank you for sharing your experience, and our sincere apologies for the delayed response. We are truly sorry to hear about the issues you’ve encountered with your flooring.

To ensure your concerns are properly addressed, we recommend contacting the retailer where the flooring was purchased. They can open an official complaint file and work with you to investigate the situation thoroughly. This process allows us to review the case carefully and find an appropriate solution.

We appreciate your feedback.

Kind regards,
The LeoLine Team