Disgraceful cheating service
I bought my ticket online and they sent me a confirmation email with a train time of 11:30, but when I get to the station there is no train leaving at that time. So I got on a marginally earlier train, and then the conductor charged me an additional fee because I had "changed" my train time. Their misinformation cost me money and I can't help but believe that it was deliberate so they could charge me extra. Every other passenger in my carriage was also charged extra money by the conductor for one reason or another, even though they had all bought tickets in good faith (but had been provided with bad information). I believe this service is set up to mislead customers in order to cheat them, especially as they know an airport service will have many foreign passengers who do not know better and can be taken advantage of. If you buy a ticket for the Leonardo Express expect to have to pay more once you are on the train, so my advice is to use one of the other methods to get to the airport instead.