Leonardo.Ai Reviews 1,196

I had a great experience with Leonardo AI’s support team, especially Mark G., who handled my request.

I had an issue with my subscription after forgetting to update my payment method, and Mark responded quickly with clear, helpful answers to each of my questions. He made the process of restoring my account simple and took the time to explain what would happen with my images and tokens.

After I resubscribed, Mark submitted a request to have my tokens renewed. He kept me updated throughout the process which I appreciated very much.

Thank you again, Mark!

I try to reach the company but they dont answer me. When i had a question about upgrading my subscription they replied immidiatly.

Now i ask a question about a team setting and nobody reply. I have sent the email to Fin, Jefren and support.

Had a great experience with Fin and Mark. Both are highly knowledgeable and friendly with exceedingly detailed information and world class customer support! They follow up with you and ensure you are getting the best care and service with their products. They answered all my questions and assured me that Leonardo Ai is the service that will meet and exceed your expectations.

I talked with their customer care about a payment related problem i had and they where patient and understanding my situation and really helped me. specially thanking the customer care representative Mark G.

I had a temporary generation need last year and used it for one month then i forgot about the subscription for a year then got auto renewed and charged. I tried contacting the customer support for help and the representative Mark G. was extremely fast and respondent handling my case. i am definitely impressed by the customer support.

Fin from Leonard.ai was very supportive with swift immidiate reply and support.

Thank you

Great AI service, top customer support (Fin and Marck were great helpers solving my issue)

I've only just started using Leonardo, and have been teaching myself as I go, which is a very steep learning curve. However any issues I've had, have been dealt with very promptly by the great team of tech people, namely Mark G and Fin who have helped me so much. Really professional and friendly. Thank you so much.

I accidentally renewed my subscription and was worried I wouldn’t get a refund. At first, my request was declined, but John from Leonardo AI support took the time to review my case properly.

Since I hadn’t used any credits and canceled right away, he approved a goodwill refund. This level of support and fairness is really appreciated.

Big thanks to John for being helpful and professional!

I have been using Leonardo AI for over a year now, and I have to say, it has been an incredible experience. The platform is intuitive and packed with features that cater to my needs. What truly stands out for me is the customer service; they are exceptionally attentive and supportive. Recently, I encountered a minor issue, and I reached out for assistance. Mark G. was the representative who helped me, and he was fantastic. He guided me through the troubleshooting process with patience and expertise, helping me feel confident as we resolved the issue together. I genuinely appreciate the level of care and dedication from the team!

I had a problem to login (my mistake) and Fin has been very patient, very clear in his explanation and very kind towards my mistake. Thanks a lot!

What made your experience great?
"The highlight of my experience was the human empathy shown by the support agent, Anna. I had a billing issue due to an overlooked auto-renewal on my part. Despite the strict 'no-refund' policy, Anna manually reviewed my account, saw that I had zero usage during the last two months, and processed a refund as a gesture of goodwill. The transition from the AI bot to a real person was seamless and extremely fast."

What is the company doing well?
"Leonardo AI excels at providing accessible and empowered customer support. Having a live chat that actually leads to a helpful human agent (and not just endless loops of automated answers) builds immense trust. They clearly value long-term customer relationships over one-time accidental charges."

Constructive feedback (Honest & Helpful):
"To make the experience even better, I would suggest sending a 'Renewal Reminder' email 2-3 days before an automatic charge occurs. This would help users manage their subscriptions more proactively and reduce the need for refund requests. Also, clarifying the 'auto-renew' status more prominently in the billing dashboard would be very helpful."

It's a great company and have been very helpful.

Alyanna resolved my issue in timely manner and offered satisfiying resolution. Thanks! The tools itself is amazing, good deal, good result!

It's a beautiful interface with a ton of options for graphic design. I'm only about a week in and am blown away by the depth of this AI model. Their human tech support is amazing. I was wrestling with a feature (due to my own inexperience) and Alyanna R. helped me via email within hours. She even sent over a recorded .gif of her doing the actions to teach me what I should have been doing. Great tool and customer service!

After deciding I no longer need access to a higher tier subscription, I requested to get back to the free plan. ANNA assisted me from start to finish; everything went smoothly. It’s nice to have someone assist through email especially going through the app becomes troublesome.
Will subscribe again when needed in the future. Goodluck Leonardo AI!

I was supported by changing the email address of the account I am using.

Thank you very much for your polite response.

Thank you, Mr. Marck.

Anna, in charge of the customer service team, did a magnificent job. Quick and accurate.

My interaction with Anna wasn't just super friendly and professional—my issue was resolved quickly and absolutely brilliantly. Thank you