Not A real Company !! Was 4 years ago .. They will take your $ and Not send You anything ! DO NOT BUY ANYTHING FROM THEM . 0 Way to contact them and all there stores are fake . Google is... See more
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After finally receiving my replacement screen after neary 3 weeks of ordering they've sent the wrong one!!! Totally incompetent. I've emailed them but they don't respond to any communication so this w... See more
The Leon bike48v Moscow electric (NCM Moscow Electric Mountain Bike,E-Bike, 250W, E-MTB, 48V 13Ah 624Wh Battery) we bought has never worked properly. First the gears kept seizing up, then the power no... See more
Brilliant bike, arrived almost immediately. Copes better than expected with the steep hills here in North Wales. Developed a minor fault with the battery (works fine, but wont switch off) and custom... See more
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Company details
Written by the company
Since 2014, we at Leon Cycle have been selling electric bicycles from our Headquarters in Hanover, Germany. Under the brands "Leisger" and "NCM," we offer e-bikes for everyone in the UK, Australia, New Zealand, France, Germany, Italy, Spain and the USA. Starting in the E-Commerce Business, we established a vast service network with local bicycle shops and opened our brand stores in 2019. We offer a wide range of different models, in different sizes and colors, from the categories of e-mountain bikes, e-trekking, e-city bikes, and e-folding bikes. Our models are named after European cities. NCM bikes are enjoying tremendous growth in popularity, partly due to our e-bike batteries' outstanding range, which is up to 150 kilometers, far above the average. In addition to the battery, other components distinguish the e-bike from a standard bicycle, above all the electric motor.
Contact info
Prospect House 2 Sinderland Road, WA14 5ET, Cheshire, United Kingdom
- +34 934 9130 04 (Phone hours: Mon-Friday from 10:30 AM to 13:30 PM). Holidays are not included.
- support.uk@leoncycle.com / support.uk@leoncycle.co.uk
- leoncycle.co.uk
2.0
Poor
70 reviews
Hasn’t replied to negative reviews
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No longer trading in the UK
Google says that this company Leon Cycles (Unit 2, Wharf Mill, Caroline Street, Wigan, Greater Manchester, England, WN3 4FN) is permanently closed. I don't think it ever opened. Folk on Google and Facebook are both saying that no-one there is picking up the phone, either.
This is a German co. but bikes are made in China. I found an e-bike forum discussing their poor service and guarantee (google ebike-forum dot eu ncm bike by leon cycle)
The sole director that's left is down as living in China. (google Leon Cycles on companies house). They trade on ebay as NCM Bikes and their contact there is Ricardo Hirsch (google for his Linkedin) but their stock is all gone.
Today 23 June i can go to the Leon Cycles website and buy a bike to put in the basket but i won't be doing that.
June 23, 2020
Unprompted review
Reply from leoncycle.co.uk
Dear Mooch, hope you find this message well and in good health! We certainly seek feedback, and we appreciate the time you took to write your review - although we cannot find your name in our Leon Cycle UK's system. Have you purchased a bike from us? If so, did you order it after January 2021?
Please, let me address some of your remarks: The warehouse that we store and dispatch our bicycles, is indeed located near Manchester and it has never been shut - although it did suffer some difficulties between April and September 2020, when the pandemia affected us the hardest. Please, if you have further questions in the future, we are available on support.uk@leoncycle.com or support.uk@leoncycle.co.uk. Wish you the best!
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I purchased the NCM mountain e-bike…
I purchased the NCM mountain e-bike plus, just over a week ago, but after carefully following the manual for assembling the bike I had an accident due to the bike being sent out in a dangerous state. This incident was reported immediately to the Leon Web site U K, but despite several attempts to make contact through the "contact me" form, to date, I have had no reply.
So here's what's happened so far.
On Friday 29-05-2020 I received my Moscow Plus, 48V 16 AH 27.5 Bike.
After charging the battery, fitting the handlebars, seat, and pedals, I took the bike out for its first ride.
Everything went well for the first few minutes, then without warning the bike wobbled and threw me off! What had happened is, the back wheel nut left side had not been tightened.!!! Therefore the back wheel went out of alignment, the chain came off and jammed, consequently throwing me off the bike and causing me several injuries.
As I understand it Leon cycles do a pre-delivery check, however, missing this could have killed me! As it is, I got off with some heavy cuts, bruises, sore back, and injured knee.
I am sixty-nine years old and have been riding all my life and have owned several bikes. So after further investigations, I found the front wheel, forks, suspension were all fitted back to front! Now that's just crazy and bad quality control.
I had to dismantle the whole front of the bike and fit everything correctly.
I am applauded that the bike was sent out in such a dangerous state and extremely angry that despite several messages to the UK office and german H Q, no one has had the decency to reply to my messages.
Shame on you Leon Cycles.
June 10, 2020
Unprompted review
Reply from leoncycle.co.uk
Dear James, it saddens us to read your review! We understand that you experienced stress and discontentment for both the product and the attention received after the incident. At the time, June 2020, Leon Cycle had not yet organized an exclusive team for UK and the bicycles were dispatched from continental Europe. Not only did you deserve our sincere apologies in the name of Leon Cycle, but also, we at the Leon Cycle UK (we operate from within the UK now) would like to be at your disposal if you need any technical / mechanical advice in the future! Wish you all the best, and kind regards.
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