LeoVegas Reviews 7,483

TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the enjoyable gaming experience, highlighting the diverse selection of games and the user-friendly website navigation. The customer service is frequently praised for being helpful, efficient, and responsive, with many noting quick assistance through chat. The withdrawal process, once verification is complete, is often described as fast and hassle-free by a significant portion of users. However, some people were dissatisfied with the payment process, specifically regarding withdrawal times, which a few found to be slower compared to other platforms. There were also mentions of concerns about the perceived fairness of game outcomes or low chances of winning. Additionally, some customers expressed frustration with the KYC (Know Your Customer) verification process, finding it annoying or complicated.

What people talk about most

Payment

Reviewers mention ambiguous feedback about payment. While some customers report fast deposits and... See more

Website

Clients share ambiguous opinions on the website. Many reviewers praise it as their number one gaming site,... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the helpfulness, speed, and... See more

Product

Users describe ambiguous interactions with the product. Many reviewers praise the wide variety of games,... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the app user-friendly, with... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Great customer service representatives, especially the gentleman named Mark, fast, efficient and very helpful. I like the bonuses but it takes you out of the jackpot winnings. The payouts ar... See more

Company replied

Rated 4 out of 5 stars

Wish the withdrawals were a little faster. The interface is decently set up. The promos aren’t super visible, especially for first time accounts. There should be an automatic bonus to a first deposit.... See more

Company replied

Rated 4 out of 5 stars

Very good - had a withdrawl on pending for 7 days because I needed verify a new bank card. Would have been nice to get a notification that this was required rather than having to contact support. Othe... See more

Company replied

Rated 4 out of 5 stars

I’m the type of person who audits a site's security before even thinking about a deposit, and LeoVegas actually holds up. Honestly, their technical framework is solid—proper SSL encryption and an... See more

Company replied


Company details

  1. Online Casino or Bookmaker
  2. Casino
  3. Gambling House
  4. Gambling Service
  5. Gaming service Provider
  6. Online Sports Betting Vendor

Written by the company

LeoVegas is a multi-award-winning online casino, offering players the lion’s share of entertainment - slot games, live casino games, sports betting and more! As a mobile-first casino, LeoVegas is at the forefront of innovation, constantly striving to deliver the greatest iGaming experience to players, anywhere, anytime! That’s thanks to the LeoVegas app, available on both Android and iOS. LeoVegas offers thousands of slot games including all the popular titles, exclusives and new releases, plus a thrilling variety of live roulette, blackjack and baccarat tables as well as live game shows. Sports fans can benefit from thousands of pre-match and in-play markets on all major sporting events, competitive odds and a lightning-fast platform. On top of that, a wide range of secure and reliable payment methods are available that allow for hassle-free deposits and withdrawals. Safer gambling is a priority at LeoVegas which is why a variety of tools such as deposit limits, session limits and reality checks are also at players’ disposal. Finally, a dedicated customer support team is at hand for any questions or concerns, via live chat or email, not to mention a handy Help Centre covering the most frequently asked questions. What else do you like about LeoVegas? Let us know by leaving a review on the leovegas.com company profile. Your feedback matters to us!


Contact info

3.3

Average

TrustScore 3.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars
LeoVegas logo

Reply from LeoVegas

Hi Jacob, thank you so much for sharing your review!

We’re thrilled to hear that you found our customer service great.

We hope your experience continues to be this good, but if you need any help or have any suggestions on how we can improve, please do feel free to share them with us.

All the best, LeoVegas

Rated 5 out of 5 stars

Fast verification an withdrawl

Fast verification an withdrawl

February 11, 2026
LeoVegas logo

Reply from LeoVegas

Hi Tuia, thank you so much for sharing your feedback.

We’re thrilled to hear that you found the verification and withdrawal process fast.

If you ever need help with anything or have suggestions for improvement, please do feel free to reach out!

All the best, LeoVegas

Rated 5 out of 5 stars

Perfect services!

Perfect services nice casino to play with and pay fast 5/5
mscards

February 10, 2026
LeoVegas logo

Reply from LeoVegas

Hi Mathieu, thank you so much for sharing your review!

We’re really glad to hear you found our service perfect.

If you ever need any help or have suggestions, we’d love to hear from you.

All the best, LeoVegas

Rated 5 out of 5 stars

My concern was remedied very quickly…

My concern was remedied very quickly and I was very happy with the service.

February 10, 2026
LeoVegas logo

Reply from LeoVegas

Hi Stephen, thank you so much for sharing your feedback.

We’re delighted to hear everything was resolved quickly and that you’re happy with our service!

We’re always looking to improve, so if you ever have any suggestions, we’d love to hear them.

All the best, LeoVegas

Rated 5 out of 5 stars

They are very responsive and they will…

They are very responsive and they will make sure the play will be support their customer mental health.

Withdrawal is so fast.
You can trust them because they are very genuine and support
I know couple of them john, James etc

February 8, 2026
LeoVegas logo

Reply from LeoVegas

Hi Joseph,

Thank you for your kind review!

We’re really glad to hear that our responsiveness, fast withdrawals, and genuine support stood out to you. We’ll be sure to pass along your great feedback to the team.

We hope your experience at LeoVegas continues to be just as positive. If you have any suggestions on how we can improve, please don’t hesitate to let us know.

All the best, LeoVegas

Rated 5 out of 5 stars

Great Games

Good Games and are playable in Ontario. Only using WIFI

February 6, 2026
LeoVegas logo

Reply from LeoVegas

Thank you for your great feedback!

We’re thrilled to hear you’ve had a great experience with us and that you’re enjoying the games. For the best experience, we recommend using a stable internet connection, whether that’s Wi-Fi or mobile data, as connection quality can sometimes affect performance.

We hope your experience at LeoVegas continues to be just as great, and if you have any suggestions for improvement, please don’t hesitate to let us know.

All the best, LeoVegas

Rated 1 out of 5 stars

After writing a review giving a very…

After writing a review giving a very pure rating after spending £200 and getting zero free spins or bonuses i had a reply telling me it was just bad luck so spent another £200 and got the same result. Stay away these games are suposed to be fun and give a chance of winning this site just takes takes takes with zero chances of winning anything. Its theft if im honest outright theft

February 10, 2026
Unprompted review
LeoVegas logo

Reply from LeoVegas

Hello Vaughan,

I am truly sorry your experience was so disappointing. Losing £400 without a feature is incredibly frustrating. I've never heard of that happening before.

Please rest assured, we cannot alter game outcomes. All slots use certified Random Number Generators (RNG) and are audited by the UK Gambling Commission to ensure fairness. You likely encountered high volatility variance, resulting in a 'dry spell,' rather than theft.

Most importantly, chasing losses is concerning. Please use our LeoSafePlay tools to set limits or take a break. We want your experience to be safe and entertaining, not a source of distress.

Kind Regards, LeoVegas

Rated 5 out of 5 stars

Super fast withdrawal time

Super fast withdrawal time. 30mins and its left the casino and is showing in my bank

February 10, 2026
LeoVegas logo

Reply from LeoVegas

Hi Cheyenne, thank you so much for your feedback!

We’re really glad to hear your withdrawal was processed promptly and received so quickly.

Should you need any assistance in the future, please don’t hesitate to contact us, our support team are always happy to help.

All the best, LeoVegas

Rated 5 out of 5 stars

Nice place where enjoy gaming and…8

Nice place where enjoy gaming and chilling.

February 10, 2026
LeoVegas logo

Reply from LeoVegas

That's absolutely fantastic to hear! We're thrilled you're enjoying your time gaming and chilling with us at LeoVegas.

Creating a fun, safe, and relaxing environment for our players is our top priority, and your feedback truly brightens our day. Thank you for choosing us!

Kind Regards, LeoVegas

Rated 1 out of 5 stars

Lost 800 pounds in aprox 1h playing.

Lost 800 pounds in aprox 1h playing
Leo vegaas and bet mgm same Cassino is a legal robbers!
Dont play that .
Obviously closing both accounts.
Hope you will regret all money you earned that way .

February 9, 2026
Unprompted review
LeoVegas logo

Reply from LeoVegas

I am truly sorry to hear about your experience and the loss you have incurred. I understand your frustration, but please be assured that we operate under strict UKGC regulations with certified RNGs to ensure fair, random outcomes; we cannot manipulate results.

Since you wish to close your accounts, please contact our support team immediately so we can facilitate this for you. Given the distress expressed, I strongly urge you to visit LeoSafePlay to access support resources. Your well-being is our utmost priority.

Kind Regards, LeoVegas

Rated 3 out of 5 stars

Quick withdrawals ty

February 8, 2026
LeoVegas logo

Reply from LeoVegas

Hi Ronald, thank you for sharing your feedback with us.

We’re happy to hear your withdrawals were quick, and we appreciate you taking the time to leave a rating.

If there’s anything we could improve your experience, please do let us know, we’d be happy to look into it!

All the best, LeoVegas

Rated 4 out of 5 stars

I played this site years ago and it has…

I played this site years ago and it has changed a lot. Its a very good site now and the withdrawals come out fast. I'm really enjoying playing here which is great because I've deleted a lot of other site's. Thank you Leo Vegas!

February 8, 2026
LeoVegas logo

Reply from LeoVegas

Hi Roberta, thank you for taking the time to leave your review!

We’re really happy to hear you came back and have noticed such a positive change over time. It’s great to know you’re enjoying playing with us and that withdrawals have been quick for you.

We really hope your experience at LeoVegas will continue to be this great, but if you have any suggestions for us to improve, then please do let us know.

Best regards, LeoVegas

Rated 5 out of 5 stars

Same day withdrawal

Same day withdrawal w

February 8, 2026
LeoVegas logo

Reply from LeoVegas

Hi Jordan, thank you so much for your review!

We’re really glad to hear your withdrawal was processed the same day. That’s exactly the kind of experience we aim to deliver.

Thanks again for choosing LeoVegas. If you ever have any suggestions, feel free to share them with us.

All the best, LeoVegas

Rated 5 out of 5 stars

Variety of games to choose from.

A huge variety of different games to choose from. Once your banking information is verified, fast payouts. Like the incentives that they also offer.

February 7, 2026
LeoVegas logo

Reply from LeoVegas

Hi Susan, thank you for the wonderful review!

We’re really pleased to hear you’re enjoying the wide variety of games, and it’s great to know your payouts have been fast. We’re also glad you like the incentives we offer.

If you ever need any help or have questions, our Support team is always here for you.

All the best, LeoVegas

Rated 5 out of 5 stars
LeoVegas logo

Reply from LeoVegas

Hi Steve, thank you for your review!

We’re really happy to hear you’re having fun and enjoying the experience, and we appreciate you sharing your feedback with us.

Here at LeoVegas we always strive to improve, so if you have any more feedback and/or suggestions then please do feel free to let us know.

All the best, LeoVegas

Rated 5 out of 5 stars

Very happy customer

Great games,easy to use.When I have won money fast and efficient pay out.Very happy with service.

February 3, 2026
LeoVegas logo

Reply from LeoVegas

Hi Lee-ann, thank you so much for sharing your feedback.

We’re delighted to hear you’re enjoying the games and finding everything easy to use, and it’s great to know your payout was fast!

We really hope your experience at LeoVegas will continue to be this great, but if you have any suggestions for us to improve, then please do let us know.

Best regards, LeoVegas

Rated 5 out of 5 stars

Very fast site with clear rules

Very fast site with clear rules, and good with deposit receipts.

February 6, 2026
LeoVegas logo

Reply from LeoVegas

Hi Colin, thanks for taking the time to leave your review!

We’re really happy to hear you find our site fast and the rules clear, and that everything with your deposit receipts has been smooth!

If you ever need help with anything, our support team is always here and happy to assist.

Kind regards, LeoVegas

Rated 5 out of 5 stars
LeoVegas logo

Reply from LeoVegas

Thank you for your great feedback!

We’re delighted to hear that you’re enjoying our games and that your withdrawal was quick. Congratulations on your winnings!

We hope your experience with LeoVegas continues to be just as positive. If you have any suggestions on how we can improve, we would love to hear them.

All the best, LeoVegas

Rated 5 out of 5 stars

Winning helped

Winning helped, but fast payment made it better, thanks

February 5, 2026
LeoVegas logo

Reply from LeoVegas

Hi Stephen,

Thank you for your great feedback!

We’re glad the win was a positive experience and even happier that the fast payment made it better. We really hope your experience at LeoVegas continues to be this great, but if you have any suggestions on how we can improve, please do let us know.

All the best, LeoVegas

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