Leroy Merlin España Reviews 

Les daría 0 estrellas a su servicio, pero como no puedo hacerlo, he puesto 1. Hice un pedido el 1 de abril de 2026 y me dijeron que lo recibiría el 21 de abril. Confirmé con su centro de atención telefónica (91 7496000) tanto el día 20 como el 21 de abril que recibiría mi pedido, y en ambas ocasiones la respuesta fue afirmativa.

La tarde del 21 de abril, de la nada, recibí un mensaje de WhatsApp informándome de que mi pedido se retrasaría entre 3 y 5 días laborables, y eso fue todo. Volví a llamar, envié mensajes por WhatsApp y fui personalmente a su tienda de Barajas, Madrid, donde presenté una reclamación formal a la que nunca respondieron.

Tenía albañiles esperando el pedido. Al final, se suponía que debía llegar entre el 24 y el 29 de abril. Como no obtenía ninguna solución, el día 28 compré el mismo producto en otra tienda.

El retraso me costó 1.800 € en costes de retención de los albañiles. La disculpa de Leroy Merlin fue un vale de compra de 30 €. ¿Qué clase de trato es ese? Jamás volveré. A partir de ahora usaré Bauhaus.

I would rated their services 0 stars but as I can’t do that I have put 1. I made an order on the 1st of April 2026 and was told that I would receive it on the 21st of April. I confirmed with their call center 91 7496000 ton the 20th and on the 21st that I would receive my order and the answer on both dates was affirmative. The afternoon of the 21st April out of the blue I got a WhatsApp message letting me know that my order would be delayed by 3-5 working days and that was it. I called again, I sent WhatsApp I physically went to their store in Barajas, Madrid and put a formal complaint which they Never answered. I had builders waiting for the order. In the end the order was supposed to have come between 24 and 29 April. I went out and bought the same product from another store on the 28th as I was getting nowhere. The delay cost me 1,800€ in builder retainment. Leroy Merlin apology is a 30€ store voucher. How disgusting is that. Never going back. Will be using Bauhaus from now on.

I was placing a large order and one of the items was saying it was not deliverable once in the cart (though, on the product page it was deliverable) -- so I emptied my cart into a list for later, to save the 27 items to try again to see if i could order this item. Well, I put this item back in the cart from the list, and then added it back - and it was the only item in the list - the whole list got deleted! So, I had to start over and then submitted my order and realised I had added back a slightly different variant of an item than I originally had in there. So, I wrote a message asking for this one item with its reference number to be replaced by another, whose reference number I also provided. I did this within 30min of placing the order, for which the delivery date was in 10 days --- and the next day got a reply saying they could not make this change because the order was already dispatched. Lies! I spent almost 600 euros and had many problems due to bugs on their site and have to wait a week and a half to receive the order, yet somehow they cannot switch this one item for the correct one? Big companies with many employees are completely useless.

UPDATE:
My order actually arrived a week early, but a whole box and 200 euros worth of stuff is missing. Though, on Leroy's site it says it's been delivered. Fantastic!

ANOTHER UPDATE:
I eventually got my stuff, with not too much of a delay - and after just also experiencing Brico Depot delivery and customer service, I have to increase Leroy's score, cos Leroy is definitely better.

bought a pool robot ,1 week later it broke down ,take the robot back and they did not want to know will NEVER buy anything from them again

I ordered 5 items online on 25th March The advertising informed me delivery in 1 to 4 days Notification AFTER PAYMENT was changed to 30th APRIL 36 days. Under spainish consumer law if a purchase on line is made the purchaser has a 14 day RIGHT to cancel FOR ANY REASON. 5 days into the 24days having received the revised delivery date I contacted Leroy Merlin to cancel the order. I was informed " the order cannot be cancelled" After many hours and several false starts to get a refund I finally got a refund MINUS the 30 euros " delivery charge" Leroy Merlin no longer answer my emails phone calls or WhatsApp messages. The " delivery" cannot take place as the order has been cancelled so Leroy Merlin HAVE STOLEN THE DELIVERY CHARGE. AVOID AVOID AVOID. looking at the Trustpilot reviews Leroy Merlin just treats its customers with contempt.

Disastrous. Order has not been received. Requests for refund are a nightmare. I now understand all the bad reviews and will never buy anything from Leeroy Merlin again. I would give zero stars if I could. Just a nightmare

One star is too much for Leroy Merlin!! I ordered support stands, paid for delivery, but nothing has arrived for a month. I've written numerous letters and complaints, called the phone numbers provided, and even went to the store to pick up the order ourselves (despite the delivery being paid) – but in the end, they completely ignore customers who have already paid. Apparently, those responsible for all this don't understand that they are violating the terms of the contract, which has legal consequences.

I highly DO NOT recommend this store or their unqualified staff. All those super-positive reviews here seem like a paid PR stunt to boost their ratings, which have already hit rock bottom!

This shop is amazing regarding contents, but many of the staff are not so willing to help even when I’m trying to speak Spanish, they seams more eager to go and chatt with there own colleagues and don’t take the time to show or explained what options you have. But now and then you met one or two who really wants to help and understand what you need and are willing to take the time to tell you about what options there are. so whenever I meet this people - Leroy Merlin have my 5 stars. But to bad it just happens 1 of 5 times I go there. A shop with so many international clients should learn there staff to be patients and not ignoring people who don’t speak fluent Spanish.

Bought a rug that showed factory defect within first few weeks. LM refused to help (wouldn't even provide me an hoja de reclamaciones when I asked multiple times). Escalated to OMIC and they refused to mediate.

Never order anything at this store,
* delivery is very bad
* if somethings wrong as we experienced you go back and forth on this for months without solutions.
*They damaged something during delivery, no solution.
*They send us a damaged product, no solution.
*Never buy again at this store, not even a screw.
*And their ''customer service'' very bad, like talking to a person who needs to talk like a robot.

Ordered Two 5Lts of wood preserver,
They advertise free delivery over £29 spent, A joke, and same day delivery. 8 Days later still not received my order, and after telephoneing and sending emails, Still waiting and I only live 30 minutes away,
I paid over 100£ and they have asked for delivery another 9.90£

Enganado;(
3.5% cheque de puntis
Bauhaus ofrescan 10%

Avoid.
I purchased an HTW gas water heater from Leroy Merlin in San Juan de Alicante. It failed within the warranty period. Leroy told me to contact the manufacturer. HTW customer service are terrible. They would not talk to me and said I must fill in the online form. Despite many attempts it did not accept the details and HTW were a waste of time. I went to Leroy Merlin and they contacted the manufacturer for me. I eventually had a visit from the service agents who said they needed to order parts. This happened and they eventually came and fitted the new parts. The following day it failed again.
Finally two technicians came and scratched their heads, reset the software and said it seemed ok. It soon failed again.
The manufacturer has agreed to replace the unit, but so far nothing has happened.
I have been into the store many times, and have been talking to customer service in their head office in Madrid. But still nothing.
I reported the fault on the 22nd of February. Today is the 1st of April and I still have no reliable hot water.
It is Leroy customer service and HTW that is the joke today.
Leroy Merlin refuse to accept that my contract is with them, not the manufacturer. They talk a lot, but achieve nothing.
I recommend that people do not buy electrical or any goods from Leroy. Especially HTW.
I will return my loyalty card to them and limit future purchases to paint, brushes, screws and the like.

Terrible shipping options with 3rd party. Little follow up from company. Two delivery dates - one a fake attempt, and one says it's been delivered, and hasn't. Products are good quality most of the time, but pick it up in the shop if you can!

I have ordered 2 sunshades 24 Feb it is now 29 March and still nothing arrived and no one reimbursed me €474,-,
DHL who suppose to deliver them, delivered them at a wrong address to the wrong people who signed with a fake name.
After contacting Leroy Merlin, they contacted DHL and they told me I could pick them up 20 min walking from where I live as they delivered them there.
Mind these are shady people and the sunshades are both 3m long, DHL called me to say I should pick them up myself and gave me the address where they mistakenly delivered them, (some shady mobile phone repair shop), after telling them I can not as I do not have a car living in the center of Barcelona they reluctantly told me they would go there, pick them up and deliver them to me the next day.
The next day, I waited the whole day but no one showed up (thursday) I waited from morning till 7PM at home.
I contacted them again and Friday no one showed up again. DHL never contacted me again and Leroy Merlin is telling me to wait as they try to handle the situation.
They are very good at pausing your case, mine has been paused multiple times with the information they are working on it and I should wait 48 hours each time i talk to them, they have showed great incompetence in delivery.
Prices might be cheap but, you get what you pay for, in my case not much and €474 euros are still not reimbursed as off today and they ask me to be patient for all eternity. These big coorporations are caring less and less about their consumers, hopefully one day we as the client can all show then that they should start to treat the people that feed them right, else they simply loose customers for life, at least with me they started with one.

Would have gave 5* but didn't have a good experience when buying from one worker . When buying two bathroom sinks and cabinets in the Torrevieja branch.. Being new to Spain I tried my best with my Spanish.. Previous buying here I was met with excellent customer service and understanding..This worker didn't want to be there is the impression I got. Kept pulling faces as I was trying to explain the measurements etc Thankfully at the checkout the two staff members were amazing to deal with. So hopefully going forward the staff member might actually be a bit more customer friendly.

I had a new kitchen & appliances installed. The joiner hit a cold pipe which caused a massive leak. Leroy Merlin have refused to pay for the damages of 729 Euros. They don’t care about after care. Do not use this company ever.

I have received a terrible service from start to finish. I placed an order which the website said next day delivery. I then got confirmed delivery for 3 days later. I waited in all day and got nothing. The customer service was not at all helpful blaming the 3rd party delivery company.
I am now waiting in for the second delivery date with no confidence that my products are arriving.
Again I contact customer services for help and again, they will not help me. I will never order from them again !

I bought a lithium battery and 3 weeks later it stopped working I took it back to the store where a member of staff tested it to see if it was faulty which it was,he then told me I can't get a replacement because the person in charge was not working and for me to come back the following day,so I went back and was told to go to the other store about 300 metres away to get a replacement when I got to the store I was told that they have to send it off to be tested I told them that I was informed that I will be getting a replacement there and then and the staff member told me no it has to be sent off so I have to wait for a replacement in the meantime I have no power as I'm off grid,the staff are useless and rude and I will be buying my equipment either online or from another store.

Avoid Leroy Merlin Granada.

What should have been a straightforward warranty claim on an 8-month-old product turned into over two weeks of misinformation, delays, and incompetence. My husband told the item wasn’t under warranty, then told to deal with the manufacturer myself (which is not how Spanish consumer law works), and after all that, they finally sent… the wrong part.

My husband went into the store to resolve it face-to-face. There was a simple solution available — replace it with the unit on display — but staff refused. The store manager wouldn’t even come out to speak to me. First I was told he wasn’t there, then suddenly he was “eating” and unavailable. That tells you everything about how customer issues are treated.

Then it got worse.

As he left the store with the exact same item I brought in, a security guard followed me outside, accused me of taking it, and despite me clearly showing the product and receipt, he physically pushed me on the shoulder. This is especially serious as it’s a shoulder I’ve been receiving hospital treatment for. His behaviour was aggressive, unnecessary, and completely out of line. Only when I reacted did he back off and walk away.

I have since been to the police station and will be filing a formal complaint.

This isn’t just bad service — it’s a complete failure in customer care, accountability, and basic respect. Based on this experience, I would strongly advise others to think twice before shopping at this store.

I bought a Ariston gas boiler and had it installed by an engineer. It then would only heat up for 3 minutes then run cold. I contacted Leroy merlin who asked for an engineers report, which i provided. Then they said nothing to do with them, contact Ariston. So i Contacted Ariston and they said bebacuse it wasn't installed by an Ariston engineer it dont have a waranty. The product is faulty, I WILL NEVER BUY FROM THEM AGAIN!!