This is probably the most beautifully crafted bouquet that I’ve purchased, with playful colours that blend so harmoniously. The size is perfect, the price point is good, and the quality and freshness... See more
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If I could leave zero stars then I would. Ordered and paid for flowers for my wifes birthday in plenty of time. Got a confirmed delivery date then they cancelled the delivery on the day. Bitterly disa... See more
Company replied
Sabrine at LesFleurs always makes sure flowers I've ordered for my partner is delivered with both care and quality every single time. Oftentimes she responds to me within minutes during open hours, an... See more
Company replied
I was concerned about the recent 1 star reviews given on this site, but I needed to send some flowers to a friend in a suburb near Zurich. I tried a number of sites like Marsano.ch but their we... See more
Company details
Written by the company
LesFleurs.ch livre votre bouquet de fleurs dans 140 pays.
Contact info
Switzerland
- www.lesfleurs.ch
3.9
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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If I could leave zero stars then I…
If I could leave zero stars then I would. Ordered and paid for flowers for my wifes birthday in plenty of time. Got a confirmed delivery date then they cancelled the delivery on the day. Bitterly disappointing and will NOT use again.
October 31, 2026
Unprompted review
Reply from LesFleurs.ch
Hello,
We are sincerely sorry for the disappointment caused, especially given the importance of the occasion.
Unfortunately, we were informed that the florist in the delivery area was closed for holidays, which meant we were unable to fulfil the delivery on the confirmed date. We fully understand how frustrating and disappointing this must have been.
As soon as we became aware of the situation, alternative options were offered and, following your request, the order was cancelled and fully refunded.
We sincerely regret that we were unable to provide the service you expected on this occasion and apologise again for the inconvenience caused.
Kind regards,
The LesFleurs.ch Team
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Beautiful blooms right at my doorstep
This is probably the most beautifully crafted bouquet that I’ve purchased, with playful colours that blend so harmoniously. The size is perfect, the price point is good, and the quality and freshness of the flowers are amazing. I love that the delivery was to the door! That came as a small pleasant surprise to me. The ordering and payment process was smooth and easy too. I’ll definitely buy from LesFleurs again.
October 23, 2026
Unprompted review
Reply from LesFleurs.ch
Hello,
Thank you very much for your wonderful feedback.
We are delighted to hear that you enjoyed the bouquet, from the colours and freshness of the flowers to the quality of the delivery service. We are also pleased that you found the ordering process simple and smooth.
Thank you for your trust and recommendation. We look forward to preparing flowers for you again in the future.
Kind regards,
The LesFleurs.ch Team
I bought a dress they have a returns…
I bought a dress they have a returns policy but they do not say it’s in China and the cost of the return is the same as the dress The dress I ordered has similarities to the one that’s advertised. It looks completely different and it looks cheap
October 20, 2026
Unprompted review
Reply from LesFleurs.ch
Hello,
We believe this review may have been posted on the wrong company profile.
LesFleurs.ch is a Swiss flower delivery service and does not sell clothing or dresses, nor do we handle product returns to China.
We kindly invite you to check the company concerned by your purchase and to post your review on the appropriate Trustpilot profile.
Kind regards,
The LesFleurs.ch Team
DO NOT PURCHASE ANYTHING FROM THIS…
DO NOT PURCHASE ANYTHING FROM THIS COMPANY!
Cheap rubbish that if you want to return it , YOU WILL PAY for the return cost to china and they will take 30% off the return refund
NO NO NO NO NO NO
September 11, 2026
Unprompted review
Reply from LesFleurs.ch
Hello,
Thank you for your feedback.
We believe there may be a misunderstanding, as the situation you describe does not appear to concern LesFleurs.ch.
We are a Swiss floral delivery company offering flower deliveries in Switzerland and internationally. The conditions mentioned in your review, such as returning products to China and a 30% deduction from the refund, do not correspond to our services or practices.
Could you please check whether your order was indeed placed with LesFleurs.ch? If so, we would be grateful if you could provide us with your order number, so that we can verify this immediately.
If the review was intended for another company, we would kindly ask you to update it accordingly.
Thank you in advance for your clarification.
The LesFleurs.ch Team
The bouquet was lovely
The bouquet was lovely, and they thoughtfully delivered it a day later when recipient was returned.
August 11, 2026
Unprompted review
Reply from LesFleurs.ch
Hello,
Thank you very much for your kind review! We’re delighted to hear that you loved the bouquet and appreciated the flexibility of the delivery.
We’re glad we could make sure the flowers reached the recipient at the right time.
Thank you for your trust, and we look forward to serving you again in the future.
The LesFleurs.ch Team
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Reply from LesFleurs.ch
Merci beaucoup pour votre retour et votre confiance !
Nous sommes ravis de savoir que vous avez apprécié notre service. Votre satisfaction est notre plus belle récompense.
Au plaisir de vous servir à nouveau prochainement ! 🌸
L’équipe LesFleurs
The flowers were not delivered at all
The flowers were not delivered at all, even the delivery was confirmed on the customer page on their site. Very disappointing and I made a fool of myself afterwards asking if the flowers were pretty. Excuses like I already saw in other reviews that "due to technical issues the order could not be fulfilled". Ok after writing to complain, they refund the money and gave a 6 months 10% reduction voucher. But who is ordering there another time after this experience?
July 27, 2026
Unprompted review
Reply from LesFleurs.ch
Dear Customer,
Thank you for taking the time to share your experience with us.
First and foremost, please accept our sincerest and deepest apologies. You were absolutely right to be disappointed, and we are truly sorry that we let you down on such an important occasion.
What makes this situation particularly unacceptable is that you were led to believe that the flowers had been delivered, only to discover afterwards that they had not been. We fully understand how embarrassing and upsetting this must have been for you, especially when you subsequently asked whether the flowers were beautiful, believing that everything had gone as planned.
There is no excuse for this, and we should have handled the situation much better. You deserved to be informed clearly and promptly, and above all, you deserved much more empathy from us when you contacted us.
We sincerely thank you for bringing this to our attention. Your feedback allows us to identify where we failed and, more importantly, where we need to improve.
We understand that a refund and a discount voucher cannot undo the disappointment you experienced. We can only offer you our most sincere apologies and hope that, despite this unfortunate experience, you may one day give us another opportunity to show you the level of service we strive to provide.
With our sincere apologies and thanks for your honest feedback.
Terrible Customer Service
Would not recommend this company at all - I actually chose this company as they came up top rated on a flower delivery comparison site, so I feel obligated to pass on details of my experience. I placed an order on their website and made payment but did not receive an order number or confirmation email. I contacted them immediately by email to find out if they had my order. I tried multiple methods of communication over multiple days including emails, web contact form, AI chatbot and Instagram DM. My order was not delivered as scheduled and I have not had any substantive response to my emails and messages. I am currently out of pocket for the money and did not receive the service. I've escalated my payment dispute via PayPal who are also now awaiting the company's response.
July 20, 2026
Unprompted review
Reply from LesFleurs.ch
Hello,
We are sincerely sorry for this experience and fully understand your disappointment.
After carrying out a further thorough review of our system and our email correspondence, we were unfortunately unable to find any record of an order placed in your name. No order number was generated, and we did not receive any order summary.
We can, however, confirm that a payment was made via PayPal. The payment reached us without being linked to an order number, which means that the transaction was not correctly associated with an order in our system. As we did not have the details of the flowers selected, the delivery address, the requested delivery date, or the message to be included, we were unfortunately unable to prepare and deliver your order.
We would also like to apologise for the delay in responding to your messages. During this period, we experienced a high volume of unwanted messages and transactions linked to attempted online fraud. Unfortunately, some communications were filtered or marked as spam, which delayed their processing.
We confirm that your payment has now been refunded in full via PayPal.
Once again, please accept our sincere apologies for the inconvenience caused. We sincerely regret that this technical incident led to this situation.
Kind regards,
The LesFleurs Team
Quick delivery
Quick delivery, lovely bouquet the recipient was thrilled.
June 26, 2026
Unprompted review
Reply from LesFleurs.ch
Hello,
Thank you very much for your lovely review! We’re delighted to know that you were satisfied with your experience.
We look forward to welcoming you again soon.
The LesFleurs.ch Team
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Perfect delivery and timing
Great delivery service and beautiful flowers!🌺
June 20, 2026
Unprompted review
Reply from LesFleurs.ch
Thank you very much for your lovely feedback!
We are delighted to hear that the delivery and timing were perfect, and that you enjoyed the flowers. Your satisfaction means a lot to us.
We look forward to delivering flowers for you again in the future.
Best regards,
The LesFleurs Team
Birthday flowers bouquet - full opposite
The flowers ordered for my sisters 40th birthday were not at all as in the picture on their website.
I've ordered specifically proteas flowers and eucalypt which were looking perfect in both color and composition.
In exchange I've received very pink big lilies, pink roses and no eucalypt but some dark green leaves that didn't match the aesthetic at all.
I had to write them multiple times for updates, yes I was receiving a reply but I had to initiate, unfortunately every time I asked for the flower shop name that created that compisition I never got a reply.
The flowers did not match at all with what was shown on their website and I would have never created that bouquet myself if I had the choice.
April 9, 2026
Unprompted review
Reply from LesFleurs.ch
Thank you for sharing your feedback.
We are sincerely sorry that the bouquet delivered for your sister’s birthday did not meet your expectations, especially for such an important occasion.
Following your complaint, our team contacted the local florist partner to understand what happened and reviewed the situation internally. We understand your disappointment regarding the difference between the bouquet shown on our website and the arrangement received. While floral compositions may sometimes vary depending on availability, the final result should always remain faithful to the style, spirit and quality of the selected bouquet.
We also regret that the follow-up did not feel as smooth and proactive as it should have been. A refund was proposed and processed as a commercial gesture, and your feedback has been taken seriously to help us improve our quality control and communication with our florist partners.
Please accept our sincere apologies for this experience.
The LesFleurs.ch Team
Reply from LesFleurs.ch
Thank you very much for your positive feedback.
We are pleased to hear that you appreciated the speed and reliability of our service.
We would be happy to assist you again on a future occasion.
The LesFleurs.ch Team
The flowers was at my parents door🥹❤️…
The flowers was at my parents door🥹❤️ was so cute. Thank you so much
May 19, 2026
Unprompted review
Reply from LesFleurs.ch
Thank you so much for your lovely message.
We’re very happy to hear that the flowers were waiting at your parents’ door and that the surprise was appreciated. It means a lot to us to be part of such thoughtful moments.
With kind regards,
The LesFleurs.ch Team
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Fresh and on time
Fresh and on time, I used their services for my family in Switzerland and the quality of the bouquet was hands down the best compared to others I’ve tried. Will definitely order again, thank you
April 9, 2026
Unprompted review
Reply from LesFleurs.ch
Hello,
Thank you so much for your kind words .
We’re delighted to hear that you were happy with both the freshness and the timely delivery, especially for your family in Switzerland. It truly means a lot to us that you consider our bouquets among the best you’ve tried.
We look forward to serving you again soon—thank you for your trust!
Late delivery
I ordered very expensive flowers to be delivered on a Friday I paid extra for this service and they arrived the following Monday ! It can happen but I would have expected a part refund or a gift voucher for the fact I did not get what I paid for!
BUT when the flowers arrived they were very beautiful and I would use your company again .
March 20, 2026
Unprompted review
Reply from LesFleurs.ch
Hello,
Thank you for your feedback.
We sincerely apologize for the delay in delivery and fully understand your disappointment, especially as you paid for a specific delivery date. This is not the level of service we aim to provide.
We’re glad to hear that you were pleased with the quality of the flowers, but we will review this situation internally to prevent it from happening again.
Thank you for your understanding and for giving us another chance—we truly appreciate it.
Absolelutely top bouquet
Absolelutely top bouquet, will definitely order again with them. For improvement: more detailed delivery status with steps and aprox time of delivery
March 5, 2026
Unprompted review
Reply from LesFleurs.ch
Dear Customer,
Thank you very much for your kind feedback! We are delighted to hear that you were happy with the bouquet and that you would order from us again.
We also appreciate your suggestion regarding more detailed delivery updates with estimated delivery times. Your feedback is very valuable to us, and we will take it into account to further improve our service.
We look forward to serving you again soon.
Best regards
Reply from LesFleurs.ch
Hello,
Thank you for your positive feedback. We are very pleased that you appreciate our service.
Best regards,
Josephine
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Been using their services for years
Been using their services for years, always satisfied with speed and quality, highly recommend!
March 3, 2026
Unprompted review
Reply from LesFleurs.ch
Hello,
Thank you for your positive feedback. We are very pleased that you appreciate our service.
Best regards,
Josephine
Terrible service
Terrible service, did not deliver flowers, did not return money
February 13, 2026
Unprompted review
Reply from LesFleurs.ch
Hello,
We thank you for your comment and apologize that unfortunately, it did not satisfy you.
Please send us an email with your order number or write us directly on our support so that I can look again personally and find a solution.
Sincerely yours.
Josephine
DO not order with this company
DO not order with this company. I ordered a delivery for Valentines's Day and this service confirmed a week ahead of time. On the day of, it showed the delivery was completed, but my partner received nothing. After two days of messages, the company said a technical glitch resulted in my order never being sent. They didn't ask if I wanted a redelivery, they just refunded me and stopped responding. Do not go with this company.
February 14, 2026
Unprompted review
Reply from LesFleurs.ch
Hello,
We thank you for your comment and apologize that unfortunately, it did not satisfy you.
Please send us an email with your order number or write us directly on our support so that I can look again personally and find a solution.
Sincerely yours.
Josephine
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