LesFleurs.ch Reviews 943

Fresh and on time, I used their services for my family in Switzerland and the quality of the bouquet was hands down the best compared to others I’ve tried. Will definitely order again, thank you

I ordered very expensive flowers to be delivered on a Friday I paid extra for this service and they arrived the following Monday ! It can happen but I would have expected a part refund or a gift voucher for the fact I did not get what I paid for!
BUT when the flowers arrived they were very beautiful and I would use your company again .

Absolelutely top bouquet, will definitely order again with them. For improvement: more detailed delivery status with steps and aprox time of delivery

Just so perfect

Been using their services for years, always satisfied with speed and quality, highly recommend!

Terrible service, did not deliver flowers, did not return money

DO not order with this company. I ordered a delivery for Valentines's Day and this service confirmed a week ahead of time. On the day of, it showed the delivery was completed, but my partner received nothing. After two days of messages, the company said a technical glitch resulted in my order never being sent. They didn't ask if I wanted a redelivery, they just refunded me and stopped responding. Do not go with this company.

Awesome service

Very efficient. Delivery a little late but lovely bouquet.
The card, which is paid for extra, was not written correctly. One word was misspelt and a letter was scrubbed out. It did not look very good. If you pay extra fir a greeting card and tge card is written incorrectly, then it is their mistake and a new card written !

Where is my order #3112532? Should have been delivered yesterday. No update or contact possibilities whatsoever! This is urgent!

They were perfectly on time for the delivery and hand-wrote my card even in a different language.

Ordered on Saturday for a delivery confirmed on Tuesday and till now was not delivered. I reached out by phone, through the form, but no answer!!!

easy-to-navigate Webshop, Great product selection, speedy and in-time delivery and finally great quality of flowers.

I didn't know that my gift were sent inside the carton box, nobody asked me and nobody requested my consent. Due to the boxing my gift, the monstera was crooked, very bad..... I will never order from here anymore.

Expensive, but this is Switzerland. Everything is overpriced. Great service and high-quality flowers for my mother's birthday.

I would strongly recommend that anyone considering ordering flowers looks literally anywhere else. Appalling service. Ordered a Bonsai tree to be delivered to our friend for a bereavement. Was informed 4 days later that it could not be delivered, and that was the end of it. Have spent 6 weeks trying to find out why this had happened or what this means, and have been gaslit and bullied by their customer service agents. They still have not told me what "couldn't be delivered" means, have ignored multiple emails requesting more information. One of the worst experiences I have had as a customer.

In the last two year this company went downhill, I ordered roses that arrived open and in the second day all withered.
I contacted them and when I showed the pictures of the rotten roses, they answered that they delivered the number of flowers I purchased, they didn't explain in their site that they deliver roses that will become rotten next day.
The last time I will buy flowers from this site.

Customer service was quite poor, with almost no information provided about the order, including on the delivery day. When you place an order online, you'd want to know the delivery time.

Shocking what I paid and ordered, to what was actually delivered. The flowers weren’t even the same colours and the size was totally different (extremely tiny bouquet)! They said they would deliver the same day and they didn’t.

That being said - I am updating my review, because after my complaint to them, they are refunding me 50% of what I paid.