Efficient service once on board - however having paid a lot for flexiplus all that really gave us was flexible times to board ,coming back from France the lounge looked closed ... however not a big d... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Le Shuttle is a convenient UK/France link. Travel time is reliably below 40 minutes per crossing with more regular services than the ferries. There is an elephant in the room, however. Every crossi... See more
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Booked online which was simple. Communication prior to check in was good. Uncomplicated and stress free boarding. Staff helpful and signage clear. We travel in a motorhome with a pet and find it's... See more
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Le Shuttle is the fastest and most convenient way for us to travel between the UK and France with our camper. The check-in process is usually smooth, the journey through the Channel Tunnel takes only... See more
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Company details
Written by the company
Travel with LeShuttle (formerly Eurotunnel) from our Folkestone terminal to our Calais terminal in just 35 minutes via the Channel Tunnel! All ticket prices include your vehicle and up to 9 passengers and with no luggage fees or size restrictions, you can pack as much as you want. Our 9 LeShuttle passenger shuttles transport more than two million vehicles and their passengers every year. We also understand that pets are part of the family and have proudly carried over 4 million pets since 2000. If you’re looking to drive to France and further afield in Europe, LeShuttle offer the quickest, easiest, and most eco-friendly way to cross the channel.
Contact info
Folkestone, UK and Calais, France, United Kingdom
- +44 (0) 3443 35 35 35
- leshuttle.com
4.3
Excellent
19K reviews
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Fast and eficient
April 30, 2026
Reply from LeShuttle
Thank you for your review. We really appreciate you taking the time to share your recent experience, and we hope to welcome you back again very soon.
Reply from LeShuttle
It's great to hear you experienced the efficiency of our service and enjoyed stress-free travel. We look forward to welcoming you again soon, Barry.
Getting extremely sick of the service…
Getting extremely sick of the service on le shuttle, 20 minute delay yet again on this service, no announcements, toilets are discussing, my wife opened the door and walked away, boat is more relaxing and from my past 5 experiences a lot more reliable, and less than half the money, boat from now on for me .
May 7, 2026
Unprompted review
Reply from LeShuttle
We are sorry to hear that you were delayed when travelling with us recently. If you haven’t already, please feel free to get in touch with us here: www.leshuttle.com/uk-en/contact-us and we will be happy to look into this for you.
Easy to sort from start to finish
Easy to sort from start to finish. Quick and straight forward website, great value, several options on how you want to travel. Friendly staff, quick, journey times, easy access/exit from terminals. Will definitely use again
April 24, 2026
Reply from LeShuttle
Thank you for your review Matt. It's great to hear you found the whole process easy from start to finish. We look forward to welcoming you again soon.
All went smoothly
April 29, 2026
Reply from LeShuttle
Thank you for your review, Sally. We really appreciate you taking the time to share your recent experience, and we hope to welcome you back again very soon.
THE FAST ROUTE ACROSS THE CHANNEL
Simply, it is easy, check in, wait for call on the big screens, drive to boarding lanes and drive onto the train. Half an hour or so drive off again.
Pity it is more expensive than the ferries but wilh so many departures it is convenient.
Booking is relatively easy for an 80 year old. Check in screens are easy and staff are always friendly.
May 4, 2026
Reply from LeShuttle
Thank you for your review, Ernest. We are pleased you experienced the fastest route across the Channel by car. We look forward to welcoming you again soon.
Very easy to book
Very easy to book, clear concise information at the entrances. No hassle.
April 29, 2026
Reply from LeShuttle
We are pleased you found the whole experience hassle-free. We look forward to welcoming you again soon, Rich.
Outgoing trip was fine.
Outgoing trip was fine.
Return trip delayed .
Loaded in wagon 18 of train you canidentify, the live safety voice announcement was so quiet unable tohear and therefore useless. Followed by a second announcement broken up by static and inaudible.
A janitor arrived during the return trip to service toilets, he opened the cabinet to replace a toilet roll, and appeared to use a preused cloth to wipe down the surfaces, then placed this cloth into his bag and moved to the next wagon. These toilets have aged more than the wagons, this wagon had more patches than the local roads.
April 26, 2026
Reply from LeShuttle
We are sorry to hear that you were delayed on your return journey with us. If you haven’t already, please feel free to get in touch with us here: www.leshuttle.com/uk-en/contact-us and we will be happy to look into this for you. Your comments regarding the onboard announcements have been noted and will be passed on.
The staff running you onto the trains…
The staff running you onto the trains were excellent.
They were under a great deal of pressure as only one tunnel being used and were helpful , still smiling and humorous .
May 4, 2026
Reply from LeShuttle
It's great to hear you found our staff helpful and welcoming. Thank you for sharing your positive feedback with us.
Service excellent..
April 28, 2026
Reply from LeShuttle
We're happy you enjoy travelling with us, Philip! We look forward to welcoming you again soon.
Great way of crossing the tunnel
Great way of crossing the tunnel no weather worries and lots of chances to alter your plans with the frequency of crossings
April 29, 2026
Reply from LeShuttle
Thank you for your review, Duncan. We are pleased you got to enjoy the ease and speed of our service with the frequency of our crossings.
Easy to book
Easy to book, amend booking and travel. On time both ways, no problems. Best way to get to Continental Europe with your car.
April 29, 2026
Reply from LeShuttle
We are so pleased you found the whole process straightforward. We look forward to welcoming again soon, Karen.
Efficient arrival at Le Shuttle
Efficient arrival at Le Shuttle, smooth transition through UK and French passport control.
Slick entry and directions onto train and exit on arrival in France.
The same efficiency on the return journey.
April 28, 2026
Reply from LeShuttle
Thank you for your kind feedback, Lesley. We are delighted to hear that you experienced an efficient arrival process and a smooth transition through both UK and French passport controls. It’s great to know you also found the boarding, directions, and overall journey process seamless in both directions. We look forward to welcoming you again in the future!
Very easy ,We traveled with a dog but…
Very easy ,We traveled with a dog but was so easy .Would do again .
April 4, 2026
Reply from LeShuttle
Thank you for your positive feedback John, we are delighted to hear that you found the process easy, especially travelling with your dog. It’s great to know you had a smooth experience, and we look forward to welcoming you again in the future!
Limited stock. Check stock before ordering.
Poor website. Items advertised may not be available on your date of travel
May 5, 2026
Unprompted review
Reply from LeShuttle
Thanks for your feedback about the availability of items in our on site retailers. We will be sure to pass this on to our retail partners and we hope to welcome you back on board again soon.
Easy online booking
Easy online booking. Arrive in plenty of time and collect the boarding card with your specific departure code, park, use the facilities, when your number is up, follow the signs to embark. No hassle - so simple - no stress. 35ish minutes later you’re on the other side of the channel, disembark and off you go. Just remember to drive on the wrong side of the road!
May 3, 2026
Reply from LeShuttle
Thank you for your fantastic feedback, Emmerich. We are delighted to hear that you found the booking and check-in process simple and stress-free, and that your journey was smooth and efficient. It’s great to know you enjoyed the overall experience from arrival through to departure. We look forward to welcoming you again soon!
easy check in
April 28, 2026
Reply from LeShuttle
Thank you for your feedback, we're pleased to hear that you found the check-in process easy. We hope to see you again soon!
Great Service by Tunnel Staff
The whole process from arrival to departure is done with ease and a slick process. Arrived early for the booking and was offered an earlier train at no additional cost.
Food outlets are expensive and food quality poor. Wouldn't recommend arriving hungry. Even Starbucks is far more expensive than a high st Starbucks and they have a captive audience
May 3, 2026
Reply from LeShuttle
Thank you for your 5 star review, Mike. We are delighted to hear that you found the process smooth and efficient, and that our team were able to accommodate you on an earlier departure. We appreciate your comments regarding the on-site facilities and will ensure this is shared with the relevant team. We look forward to welcoming you back soon!
Reply from LeShuttle
We are delighted to hear that your experience was smooth and quick. Thank you for your lovely review, and we look forward to welcoming you again soon.
Departure and arrival on time
Departure and arrival on time, smooth and quiet journey, friendly, helpful staff
April 30, 2026
Reply from LeShuttle
Thank you for sharing your recent experience, Elizabeth. We are happy to hear that you had a smooth journey with us, and we hope to welcome you again very soon.
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