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incognito® Reviews 

136
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the natural, pleasant-smelling formulas for effectively keeping bugs away without leaving any heavy grease on sensitive skin. People also highlight the smooth ordering process, eco-friendly packaging, and prompt international delivery service that arrives right on time. Though some customers noted that the products did not work for them, resulting in unexpected bug bites during their trips. A few other people also felt that the insect repellent failed to provide adequate protection despite careful and repeated application. Some reviewers were not happy with these performance issues, finding the items disappointing given the cost.

What people talk about most

Product

Reviewers highlight deep satisfaction with the product range, praising the natural, DEET-free ingredients and... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the items are highly... See more

Delivery service

Clients share positive opinions on delivery service, noting that orders consistently arrive promptly and... See more

Order

Consumers find order satisfaction to be very high, highlighting straightforward ordering processes and speedy... See more

User experience

Customers expressed absolute satisfaction with the overall user experience, highlighting how effective, easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A complete range of products, natural, non-deet, and EFFECTIVE at keeping mosquitos away. Lots of mosquitos in Colombia in Dec/Jan, so I used the Incognito body/shampoo wash, mosquito spray , moistur... See more

Company replied

Rated 5 out of 5 stars

The product is one i first bought many years ago at a Triodos bank event inondon. Triodos is an ethical bank and only promoted ethical products. I love it becaUse it doesnot have a heavy grease Bas... See more

Company replied

Rated 5 out of 5 stars

Can’t live without this stuff. With the heat & rain in London, I was noticing the bites appearing a lot more frequently. Very noticeable difference in using incognito in the amount bites I get,... See more

Company replied

Rated 5 out of 5 stars

Transaction was easy; shipping was prompt; product works great! We bought two products and shipped them to the USA. I tried them on a mosquito-filled evening and had zero bites (I am unusually attrac... See more

Company replied


Company details

  1. Food, Beverages & Tobacco

Written by the company

incognito® is the UK’s #1 natural insect repellent. 100% effective*. 100% natural. Multi award-winning, clinically tested and trusted worldwide. At incognito®, we believe protection should never come at the cost of your health or the planet. Our DEET-free range offers high-performance defence against mosquitoes, midges, ticks, sandflies and other biting insects without compromise. Whether you're travelling abroad, hiking locally, or just enjoying your garden, incognito® helps you stay bite-free, safely and sustainably. We’re proud to be both B Corp and Vegan certified, with sustainability and ethical production at the core of what we do. Our products are suitable for the whole family - even those with sensitive skin - and are made in the UK using biodegradable ingredients and packaging wherever possible. What sets us apart is our unique 4-step protection system, combining personal repellent, room protection, accessories and clothing treatments to offer an unprecedented level of protection for any destination or scenario. incognito® is trusted by families, travellers, adventurers, and health professionals in over 40 countries. Be incognito®. They’re out for blood. Don’t let it be yours. *Clinically tested to provide 100% protection for 4 hours and good protection for up to 8 hours against mosquitoes that can carry dengue, chikungunya, Zika and more. **Based on Nielsen IQ RMS data for the 12 months ending 20 April 2024 (UK natural insect repellent category).


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

136 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.5

All reviews

(136)

94 reviews in the last 12 months

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Rated 1 out of 5 stars

Order never arrived

Order never arrived. Will refute charges unless order arrives soon.

August 18, 2025
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Reply from incognito®

Hi Stacey,

We are sorry to hear about this, we are looking into this for you.

incognito

Rated 5 out of 5 stars

Great product

Got the soap and body wash and the mozzy gel for in the bedroom at night and we've been away several times without any bites

August 11, 2025
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Reply from incognito®

Hi Antony,

Thank you for this wonderful review, we are glad to hear that our body care products are helping you stay bite-free.

incognito

Rated 5 out of 5 stars

To be honest, why not try this product

To be honest, I’ve not tried your products. I’ve read so many reviews and thought “why not”. The mozzies love me and I get bitten every time I go on holiday. (Even in the UK.) I return to the UK and visit to my GP for antibiotics. I look forward to be bitten-free next month.

August 11, 2025
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Reply from incognito®

Hi Vanessa,

Feel free to let us know when you try our products and go less mosquito with incognito.

incognito

Rated 5 out of 5 stars

Fast delivery

Fast delivery, great product. Have used it most evening outside and have been free from bites so far👍🏽

August 14, 2025
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Reply from incognito®

Thank you for this amazing review Rehana.

incognito

Rated 5 out of 5 stars

Ticks all the boxes!

Ticks all the boxes & has done for over 15 years - I would never use anything else!
I use the deodorant now as my regular choice all year round & when away at night I apply the body lotion/moisturiser & then spray on top of that for extra effectiveness. I also carry either the mini spray bottle or the roll on in my bag at all times as mozzies come out just as it gets dark as on the odd occasion i have been late back to base I have got bitten.
Using the body lotion/moisturiser day & night keeps flys away in the day & gives extra coverage at night as sweating may cause the spray to get rubbed off at night in bed & don’t use any body care brands that are scented.
I light the incense as soon as it starts to get dark - if not as soon as possible & also use a little spray on the bedhead, pillow & sheet at the bottom of the bed & do a little top up on my body before sleeping.
So far I have no complaints, no bad reactions & feel confident that I am effectively & safely protected!

July 31, 2025
Unprompted review
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Reply from incognito®

Hi Helen,

Thank you for this amazing review, the team here at incognito are delighted to hear that you use so many of our different products and that they are doing their job keeping you bite-free.

incognito

Rated 5 out of 5 stars

Eco friendly, natural & effective

I have sensitive skin, so most anti mosquito/insect sprays make me break out in welts or trigger rashes, but this brand is brilliant. Took it with me to Cyprus and used it every day, even on long sweaty road trips, I didn’t get a single bite. Its a light formula, smells fresh (kind of citrusy). The amazing thing is it is 100% natural and works as a deterrent so protects rivers and precious bees. If you’ve got sensitive skin and want a product that really does work, this is it. Highly recommend for all the family.

July 6, 2025
Unprompted review
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Reply from incognito®

Hi Helen,

Thank you for this wonderful review, we are glad to hear that our insect repellent is accommodating your sensitive skin. Thank you again for recommending us.

incognito

Rated 5 out of 5 stars

Insect repellent worked great and was…

Insect repellent worked great and was good quality for a great price. No issues and kept the insects away.

July 17, 2025
Unprompted review
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Reply from incognito®

Thank you for this amazing review.

incognito

Rated 5 out of 5 stars

This company make an amazing range of insect repellent and other products to keep you bite free THAT WORK!

This company make an amazing range of products that I have used for years on myself and my kids. Now I can travel all over the world and not get bitten, it takes a bit of time, effort, and money but I am really happy to have found this brand that make products I trust that are sustainably produced. I am a mosquito magnet and got horrific reactions to bites but I have travelled to India, Thailand and come back with zero bites which I thought was impossible. The last bite I got was in the UK in November when I wasn't wearing incognito. If you suffer from bites, try these products, especially the spray, it is amazing. I also love the hair and body wash, these are my top 2. I've tried lots of insect repellents and natural products but these are the best I've found. They're definitely worth the money.

July 1, 2025
Unprompted review
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Reply from incognito®

Hello Padma,

The team here at incognito would like to thank you for this wonderful review. We are very glad to hear that our insect repellent is keeping you and your kids safe.

incognito

Rated 5 out of 5 stars

Great products - highly recommend

Great products. I used the products across Latin America including the Amazon jungle and didn't get bitten. They're non greasy too and have a pleasant, natural smell. Great alternative to DEET based products. Handy travel sizes for on-board hand luggage.

January 4, 2024
Unprompted review
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Reply from incognito®

HI Georgia,

Thank you for this wonderful review, we are so glad to hear that our products are doing their job.

incognito

Rated 1 out of 5 stars

Spray doesn't work

I used the spray , as the upstairs windows in the bedroom were open due to the hot weather. During the Monday night I was bitten by mosquitos repeatedly on the leg . On further days i have got many more bites on my feet and ankles despite using the incognito spray . I am in agony the use of incognito spray seems to attract mosquitos

June 18, 2023
Unprompted review
Rated 1 out of 5 stars

Really didn't work for me

I might as well have sprayed myself with water, would have had exactly the same effect as this stuff. Bought 2 bottles before travelling to Thailand, what a waste of money. The £1.20 local stuff in the 7 11s works much better!

September 27, 2022
Unprompted review
Rated 5 out of 5 stars

This stuff works a treat..

This stuff works a treat. Out walking in Peak District and hassled by swarms of flies for about a mile. Liberally sprayed Incognito all over, including rucksack and fly-free for the rest of the day. Great product.

August 15, 2022
Unprompted review
Rated 5 out of 5 stars

I can’t leave home without it.

I have been using incognito for many years now and I can’t thank this company enough for their products.
I work in the environment with many horseflies, ticks, midges and mosquitos and I can’t leave my house without it.
If I do forget my incognito and a horsefly lands on me, I am an embarrassing state in front of customers. Running around and panicky. So I’m grateful that this acts like a calming blanket! What’s more is that I am very conscious that many products on the market can affect invertebrates negatively. This doesn’t and entirely safe, even for my dogs.
Most people I meet think I’m a sales rep for the company as I can’t praise it enough. But they too, are really happy to now use it.

June 25, 2021
Unprompted review
Rated 5 out of 5 stars

I have travelled over the last few…

I have travelled over the last few years to Cape Verde, Jamaica and also the Dominican Republic. On all 3 holidays I carried the insect repellant (spray) and we used it (my whole family) with great effect. Not a single mosquito bite. Would recommend to anyone

October 28, 2019
Unprompted review

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