les tendances Reviews 

Very good quality, fast and flawless delivery and contact by thelephone to ask if everything was delivered in good condition. I would recomend!

i ordered a canape on june 26. After 1 month still no delivery. they do have my money. The customer service gave me the telephone number of the transport company. They always promised a different delivery date. but now we are August 30th and still no delivery. I let Les Tendances know that I no longer want the seat. Apparently I can only get the refund if the delivery is refused. But there is no delivery!! How can I refuse it? And what an arrangement that is, they can still contact that transport company themselves. I can't get in touch with this company!

I bought a TV unit which arrived flat pack but without the necessary bolts and washers to build it.
According to customer services, the unit was considered delivered - even though it was still in pieces - and they saw no need to make any effort to rectify the situation.
They said I could receive the missing pieces OR a commercial gesture tor ectify the problem, and refused to detial what the commercial gesture was until I made the choice.
When pushed - quite hard - they admitted that I would receive a money off voucher for future purchases on the website, of which there would be none.
I also advised that receipt of the missing pieces so that I could build the actual item I had bought wasn't negotiable customer services got very aggressive.
When I advised them that my ecxperience with them was horrible they hung up on me.

This business is carrying out unethical commercial practices in France and couldn't care less. For example, a customer services number shouldn't have a surcharge, yet theirs does, and the only other number they give to call is in fact a fax number.

I can also confirm that their client review process is not accurate, since my negative review of the unit - which isn't worth the price, even if it had arrived with all its pieces - is still awaiting review, not published, over a month later...

By the way, to reach customer services in France without paying extra call zero one eighty eighty eight fifty one ninety

My purchase was 11/11, on 20/12 I received some parts for the unit from the original supplier, but they aren't the right colour and of course les Tendances is no longer responding to messages...

Save your money, you can get the same stuff elsewhere without the headache!

I placed an order for an item of furniture on 30th March.
The online order shows delivery between 2-12 April 2021.
I have contacted Les Tendances through their online aftersales form. I have had one reply from my first. The second and third have no reply weeks later.
Using the telephone number, I am on hold all the time.
I cannot contact anyone from Les Tendances. They obviously don't care about their clients. This has given me a really bad experience as a customer. Infact, I am disgusted.
I still await my delivery and I still await a reply from Les Tendances. They still have my money.

Don't give them your money.

I've waited 3 months to have 2 chairs delivered, which they promised would arrive in under a week. Very disappointing. I received half a chair, but no word on the rest being delivered, and customer support is a complete joke. I hope they change their ways or shut down completely so other honest customers don't have to go through this.

Don't give them your money! Trustpilot has confirmed they post fake reviews here and fight against genuine negative reviews. Absolutely their style. Horrible. Horrible. Horrible. Horrible. Let me think.... Horrible. I don't have my item after 16 weeks, SIXTEEN WEEKS! After 8 weeks I told them there was a problem with my delivery address and they took 2 months to tell me I would need to drive 6 hours to pick up the package, and they are now delaying (or perhaps intending to NOT give me) my reimbursement. ABSOLUTELY the worst customer service I've ever experienced. They systematically lie when you call them. Your call is never answered sooner than 15 minutes, but it could be double that, and sometimes you wait 20 minutes and the line just hangs up. Eventually, I always get the same lady, who always promises me some action that will get me to hang up, and that action absolutely does not happen. I feel like an idiot for not checking the company on this site first. My next step is to contact my bank to get the legal process moving. Horrible, horrible, HORRIBLE! Don't give them your money!

excellent contact avec Laurent très sympatrique et professionnel