LESTRANGE Reviews 

827
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers overwhelmingly had a great experience with this company. Shoppers frequently praise the exceptional quality, comfortable fit, and timeless stylish design of the apparel, noting that the garments hold their shape very well. Consumers also deeply appreciate the exceptionally helpful staff in physical stores and the prompt support received when managing their orders. However, some reviewers were not happy with order execution, mentioning frustrating problems like missing items, wrong deliveries, or unexpected manufacturing defects in the garments. A few other people also felt that customer support struggled to resolve delivery delays or return complications smoothly, leaving them disappointed with the final outcome.

What people talk about most

Product

Consumers find product to be positive, highlighting the high-end materials, timeless style, and comfortable... See more

Quality

People report positive experiences with quality, highlighting that garments are exceptionally well made and... See more

Service

Reviewers highlight positive aspects of service, praising helpful store staff and outstanding assistance.... See more

Customer service

Reviewers mention positive feedback about customer_service, noting that communication has consistently been... See more

Value for money

Customers had great satisfaction with value for money, highlighting that items feature classic styling and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing experience. Quality of the trousers is fantastic. Slight stretchy material. Very comfortable and great fit. I am 6ft, normal build with a 34 waist, so bought the large size after using the siz... See more

Rated 5 out of 5 stars

Great customer service, amazing quality and real excellent product. Purchased the merino half zip and am really pleased with the fit, the quality and the service received when purchasing. Lestrang... See more

Rated 5 out of 5 stars

The customer service was prompt and excellent, they responded very quickly. Their products are of the utmost in quality, they aren't cheap, but also not exorbitantly expensive either. I think the valu... See more

Rated 5 out of 5 stars

Jeanie in the KX shop is a treasure! Great product knowledge, can do attitude in a quiet way, remembered me when I came back to the shop and has a lovely easy manner about her. Great products, happy c... See more


4.3

Excellent

TrustScore 4.5 out of 5

827 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 8% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(827)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great clothes

Great clothes - fit well, wash well and suitable for smart and casual occasions. Plus their customer service is fantastic - helpful and very timely.

December 18, 2022
Unprompted review
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Rated 5 out of 5 stars

Quality clothing

Very swift delivery, beautifully packaged t-shirt. The cut is ideal for either smart or casual outfits and the material is both versatile and colourful. Definitively my go to shop for quality clothing.

December 11, 2022
Unprompted review
Rated 5 out of 5 stars

Great quality clothing from a great company

I’ve got a few pieces of L’estrange, the 24 trousers always get compliments and I love that I can wear them to the pub or to a wedding, also a big fan of their tees which look epic with the 24 trousers and shorts.

What I also love about L’estrange is they do the right thing for the industry and discourage fast fashion, no black Friday sales and re-work is a great example of this.

My only gripe is when I went to store I felt like the staff looked down, I ended up leaving the store and buying online instead.

December 10, 2022
Unprompted review
Rated 5 out of 5 stars

Perfect all day trouser

Expensive trousers but definitely worth the investment. Numerous pairs purchased in different colours, all smart, great quality and very versatile.

November 18, 2022
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Rated 5 out of 5 stars

Stylish and Sustainable

Your brand is stylish and fits me perfectly. Your commitment to the sustainability of your products is to be commended. Will definitely order more items in the future.

November 15, 2022
Unprompted review
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Rated 5 out of 5 stars

Love. New favorite/go-to.

Well made, thoughtfully designed takes on the essentials stewarded by a friendly, helpful staff. Will be back next time in London. Hope they open one in Chi!

Jon+

October 12, 2022
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Rated 5 out of 5 stars

Bought two pairs of the 24 trousers…

Bought two pairs of the 24 trousers within a week to add to my collection of this exceptional brand. Michael and Alex have done wonders. Simply sophisticated clothes for the discerning gentleman.
Best
M

September 21, 2022
Unprompted review
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Rated 2 out of 5 stars

Not provided with the stated free return

A t-shirt was purchased online on the basis that the company provide free returns to UK customers. The t-shirt did not fit well: too high at the fron so that the collar comes across my adam's apple, and too loose at the back: a very strange fit. On raising a return the company then say I have to pay for return postage, which is in clear contridiction to the terms stated on the website. I now have hope that L'Estrange sort out the free returns they are obliged to offer, or whether I will need to make a claim against them

August 31, 2022
Unprompted review
LESTRANGE logo

Reply from LESTRANGE

Hi,

Michael from L'Estrange London here. I hope you are well, and thanks for the review.

We do indeed offer free returns within the UK, and customers have the option to return their order using a Royal Mail QR which is a paperless service or via a DPD returns label. There is a third return option for customers who desire to return their order using a method of their choosing, but we do not cover the cost of these returns. If this is how you returned your order, please email support@lestrangelondon.com, provide us with a copy of the receipt, and we'll gladly reimburse you for the cost on this occasion.

I am sorry to hear about the fit of your Tailored Tee, and your feedback has been escalated to our head of production. If you haven't done so already with this order, please email support@lestrangelondon.com and attach photos of the t-shirt to be reviewed, and so we can sort this out for you.

Thanks for the review once again, and we will take your feedback on board.

Best,
Michael @ L'Estange London

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