Beyond pleasant and accommodating. I fell in love with the brand even more after seeing how well you treat your customers. Thank you.
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See what reviewers are saying
I loved my experience buying this bag from this website. The quality of the bag, the way it arrived, the packaging, and the fact that it arrived right on time were all amazing. Everything about the e... See more
As a USA customer, I have been supremely impressed with the shipping time on every single item I have ordered. The communication and shipping status was outstanding and informative. Easy ordering h... See more
I’ve recently started loving and collecting leather bags, and I’m really happy that one of my first pieces is from Le Tanneur. It did not disappoint at all. The quality is excellent, the size and desi... See more
Company details
- Luggage Store
- Bag Shop
- Bags and Luggage Store
- Fashion Accessories Store
- Handbags Shop
- Leather Goods Supplier
About Le Tanneur
Written by the company
Depuis 1898, Le Tanneur imagine, dessine et fabrique des sacs et des accessoires nobles et essentiels qui traversent le temps, sans prendre une ride.
À toutes les femmes et les hommes revendiquant une allure intemporelle, Le Tanneur propose une large collection de maroquinerie à porter au quotidien et aimer toute une vie.
Written by the company
Master leather artisan since 1898
French Savoir-faire since 1898
Maître-Maroquinier since 1898
Since 1898, we have been dreaming up, designing, and crafting premium and essential bags and accessories that have stood the test of the years with their truly timeless design.
The story of Le Tanneur begins right in the middle of an optimistic and carefree Belle Époque (late 1800s). From its very beginnings, it has been inspired by the French style of living and has always remained true to its founding principles and primary ambition:
"Embodying French elegance and passing down our love of well-crafted materials and fine leatherwork."
Contact info
Paris, France
- service-client@letanneuretcie.com
- letanneur.com
4.7
Excellent
8K reviews
Replied to 96% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
L’excellence de l’art au RDV
Le sac sans coutures de chez Le Tanneur est un sac magnifique, produit dans les traditions de l’art de la maison et d’une excellente qualité, Made in France. Le Tanneur n’a rien à envié aux marques de luxe et a un excellent contact Client.
November 25, 2025
Unprompted review
Nice design, POOR quality and only local warranty
Nice design, thought it was a good brand of good quality. Did read up some issues about the quality from various platforms, but took the leap in buying the Emilie briefcase.
3 weeks later, stitching on one of the handles started coming loose.
Wrote to customer service based on details on their website, received a response after a few days, got directed to the Strasbourg boutique where I purchased the item. Reached out to the boutique, got directed to another client-service inbox (only gave the right email address on the 3rd try).
Client service reached out, informing me to reach out to the boutique again, because that is my point of contact.
Reached out to the Strasbourg boutique again, and finally they replied and said my product warranty is only a local warranty. If I’d like any help with the item (refund or gift card), I’ll have to arrange shipping and pay for customs by myself.
Highly not recommended, albeit beautiful designs, but the quality is not great, and there’s no international warranty. And customer service is… they tried their best but not the best. Only buy if you live in France, and would be ok to go through the trouble of exchanging or getting the items repaired.
December 3, 2025
Unprompted review
Reply from Le Tanneur
Dear Alan,
Thank you for your review regarding your experience at La Maison Le Tanneur.
We fully understand your dissatisfaction and would like to clarify a few points.
After-sales service for purchases made in-store is the sole responsibility of the store concerned and not the online customer service department.
This information is clearly indicated at the bottom of the receipt: "After-sales service is only available in the country of purchase." If you wish to have your item serviced in another country, the customer is responsible for any shipping costs and customs duties.
We hope that this inconvenience will not dampen your interest in our beautiful products.
We wish you a great day and hope to see you again soon on our website and in our network of Le Tanneur stores.
Kindest regards,
Le Tanneur team
I received the bag
I received the bag, very good quality and beautiful bag! 🤩🙏🏻 I’m very happy 😃
November 17, 2025
Extremely good quality for the price
Extremely good quality for the price. Easy to order and ships well to the USA.
November 14, 2025
A beautiful and quality bag.
The bag is of beautiful quality and color. The look on my wife's face when I presented it to her was priceless. The shipping was quick and cared for well.
November 14, 2025
It was a great expirience
It was a great expirience, my girlfriend is very happy with the product
October 22, 2025
Handbag & wallet as described
Handbag & wallet as described. Leather & workmanship second to none. Delighted with my purchase and looking forward to many years of use.
October 27, 2025
love m y product
the website is easy to navigate, the purchase was super simple and I'm in love with my bag
October 27, 2025
Broken buckle
The product I received had a broken buckle. I requested a replacement, but was advised I can send back for a refund and purchase again. I’m still deciding whether I will do so. My experience with customer service otherwise was very good as they were very professional and addressed my issue promptly.
October 29, 2025
Reply from Le Tanneur
Dear Azadeh,
Thank you for your review of your experience at La Maison Le Tanneur.
We are sorry to hear about the situation with your product, but delighted to know that our customer service team was able to provide you with a quick and professional solution. Your satisfaction remains our priority.
We hope that this inconvenience will not dampen your interest in our beautiful products.
We wish you a wonderful day and hope to see you again soon on our website and in our network of Le Tanneur stores.
Kindest regards,
Le Tanneur team
Lovely!!
Order was extreamely easy and delivery was fast and efficient. The bag came carefully packaged and the quality is amazing! All and all happy with my purchase.
October 10, 2025
Top quality
Top quality, well designed and with high attention to detail. It’s a joy to use it.
October 21, 2025
Easy and excellent.Quality products.
October 10, 2025
Amazing briefcase
Amazing briefcase. As usual, amazing craftsmanship, the model I picked is practical and smart, but still completely aesthetic. It was a gift for my husband; he is in love.
July 21, 2025
Too many fees for delivery and sending…
Too many fees for delivery and sending back really really expensive
October 1, 2025
Reply from Le Tanneur
Hello Dean,
Thank you for your feedback regarding your experience at La Maison Le Tanneur.
We take note of your comment regarding delivery and return fees. We value your feedback and use it to continually improve our services.
We hope that this inconvenience has not tarnished your interest in our beautiful products.
We wish you an excellent day and hope to see you soon on our website and in our network of Le Tanneur boutiques.
Kindest regards,
Le Tanneur team
Fast and top quality
I received my order very quickly. The package was very beautiful. I’m very satisfied and definitely will order another bag, as I love this brand a lot.
September 22, 2025
I will never buy again!
This is second purse this year that I have bought from this company. I spent over $1000 on the last one. The first time I used the bag, the zipper pull came off. When the company would not offer to help, I repaired it myself. But seriously, over $1000 for a bag, and horrible customer service.
September 20, 2025
Unprompted review
Reply from Le Tanneur
Hello April,
Thank you for your review of your experience at La Maison Le Tanneur.
We regret this exceptional situation and apologize for the inconvenience, which is not representative of our beautiful Maison.
To this end, we have contacted our customer service department to take stock of the situation.
They have confirmed that they have found a solution for your situation, and have offered to return your item for a refund.
We hope this inconvenience has not tarnished your interest in our beautiful products.
We wish you an excellent day and hope to see you soon on our website and in our network of Le Tanneur boutiques.
Kindest regards,
Le Tanneur team
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