Leto B.V. Reviews 263

Reply from Leto B.V.

Feb 18, 2026

Dear Franziska,

Thank you for your review.

First of all, we would like to offer our sincere apologies for your experience and for the fact that no substantive response was provided at the time. That should have been done.

LETO was recently acquired and we are now operating under new management. We have completely redesigned our customer service and internal processes to structurally improve quality and follow-up.

We are actively working to carefully assess previous situations and, where possible, resolve them appropriately.

Your experience does not meet the standards we now apply, and we would like to address this with you.

Please send us an email to klantenservice@letostyling.nl
stating your name and/or order number. We will then work with you to find a suitable solution.

Kind regards,
Team LETO

Reply from Leto B.V.

Apr 3, 2025

Beste Francisca,

Dank voor uw bericht.

Een order annuleren wanneer deze al reeds 4 dagen onderweg is is helaas niet mogelijk.
In de tracking is zichtbaar dat het product binnen 7 gewone dagen bij u is bezorgd.

Wij betreuren het dat uw moeder het product niet direct heeft kunnen meenemen op haar vakantie, maar wij hopen dat ze er vervolgens na thuiskomst alle plezier mee zal beleven!

Met vriendelijke groet,
Team Leto Styling

Reply from Leto B.V.

Feb 18, 2026

Dear Kund,

Thank you for your review.

First of all, we would like to offer our sincere apologies for your experience and for the fact that no substantive response was provided at the time. That should have been done.

LETO was recently acquired and we are now operating under new management. We have completely redesigned our customer service and internal processes to structurally improve quality and follow-up.

We are actively working to carefully assess previous situations and, where possible, resolve them appropriately.

Your experience does not meet the standards we now apply, and we would like to address this with you.

Please send us an email to klantenservice@letostyling.nl
stating your name and/or order number. We will then work with you to find a suitable solution.

Kind regards,
Team LETO

Reply from Leto B.V.

Jan 2, 2025

Dear Nadia,

First of all, we sincerely apologize for the inconvenience you’ve experienced with your order. We completely understand how frustrating this must have been for you.

We’ve already reached out to you and can see that your parcel was delivered on December 28th. We hope it has now safely arrived. If there’s anything else you’re not satisfied with or if you have any further questions, please don't hesitate to contact us. We’re here to assist you.

Again, our apologies for any confusion, and we hope to regain your trust.

Kind regards,
The Leto Styling Team

Reply from Leto B.V.

Dec 5, 2024

Dear Sandra,

Thank you for your amazing review! We’re so glad you’re happy with your purchase. We appreciate your patience and for sharing your experience!

Best regards,
The Leto Styling Team

Reply from Leto B.V.

Nov 19, 2024

Dear Selinay,

Thank you for sharing your feedback. We sincerely apologize for the delay and for any frustration this has caused. We completely understand how disappointing it must have been to wait longer than expected for your order.

The delay occurred due to an issue with the address, which unfortunately prevented us from shipping your order sooner. However, we’ve since resolved this and responded to your email to confirm that your order has been shipped.

We also want to clarify that we do not claim "order today, delivered tomorrow" anywhere on our website. Our actual delivery times are always transparently communicated in our shipping policy, which is readily available on our site.

You should receive your package shortly, and we truly appreciate your patience and understanding during this time. If there’s anything else we can assist you with, please don’t hesitate to let us know.

Kind regards,
From the LETO team

Reply from Leto B.V.

Nov 19, 2024

Hi Renata,

Thank you for your feedback, and I’m truly sorry for the frustration you’ve experienced. I understand how disappointing it can be when expectations are not met, especially when it comes to something as important as receiving your order on time.

We want to clarify that we do not claim "order today, delivered tomorrow" anywhere on our website. Our delivery times are clearly outlined in our shipping policy, and we strive to communicate them transparently.

I just wanted to let you know that we’ve already addressed your situation via email and are working to ensure we resolve everything to your satisfaction. I deeply regret that this situation occurred, and I truly appreciate your patience as we work through it.

If you have any further questions or concerns, please don’t hesitate to reach out. I’m here to help!

Kind regards,
Leto Styling

Reply from Leto B.V.

Oct 23, 2024

Thank you for your review and for sharing your experience, Maria. We would like to clarify that we are always transparent about our shipping times on our website, and we do not claim a 24-hour delivery anywhere. Additionally, we keep our customers updated via email regarding the packaging and shipping process.

We have already informed you about this via email, and unfortunately, we have not received any further response from you since our email on October 3rd. According to our tracking information, your package has now been delivered, and we hope you are enjoying your order.

Once again, we apologize for any confusion and inconvenience, and we appreciate your patience.

Kind regards,
From the Leto Team

Reply from Leto B.V.

Sep 26, 2024

Olivia, fantastic to hear that The Smooth works well against frizzy hair! We're glad you're satisfied. 😊

Best regards,
The Leto Team