Let's Drive Reviews 44

We rented a car from Let’s Drive Heraklion. The experience was unacceptable and unsafe:
• The first car (Suzuki Swift) had a faulty trunk strut – unsafe to use with luggage.
• The replacement car (an old, heavily scratched Opel Corsa) showed a constant tire pressure warning, even after inflating the tires.
• The air conditioning was almost non-functional, leaving us in extreme heat during summer in Crete.
• All of this happened while traveling with our 1.5-year-old baby, which made the situation even more concerning.

When we raised these issues, Let’s Drive dismissed them, claiming “no technical issues were found” afterwards. This ignores both the real safety risks and the poor customer experience we endured.

Bottom line: Unsafe vehicles, poor standards, and a customer service that takes no responsibility. Avoid Let’s Drive Heraklion if you value safety and peace of mind.

Lest'sDrive on Zakynthos.

I rented a car through DiscoveryCars from a company called Let'sDrive. Of course, the website says that car pickup is at the airport. That’s not true, because someone picks you up from the airport and drives you to the office. At the office, there is no sign of Let'sDrive (the company we booked the car with) — everywhere you see the Carwiz logo. But when signing the contract, the company name is Xenos, which already smells fishy. When I looked at other people’s documents, I noticed yet more different company names, so who knows how many there really are.

On the DiscoveryCars website, we also purchased additional insurance. Unfortunately, it’s only valid with a credit card, not a debit card. Because of this, we had to pay an extra €145 for insurance, otherwise the reservation would be canceled. A great little trick for tourists: you book a car online, and then either you pay more, or you lose your reservation — either way, you lose money.

As for dealing with the office staff, these people have zero empathy. They seem so fed up with their jobs that they don’t care anymore. The woman treated every customer with superiority, without a shred of respect. On our departure, our flight was supposed to be delayed by an hour, so I called the office to explain the situation. The answer I got was that we were still within the allowed time slot (1 hour) and that was fine — but if we were late, we’d have to change the reservation. The problem was that it wasn’t even possible to change it anymore XD. I’m sure that if we had been more than an hour late, our reservation would’ve been canceled, just like what happened to other reviewers of this so-called rental company.

About the car itself: we had purchased that extra insurance, so in theory, we were safe. But the car was full of scratches, chips, etc. I assume that if we had left a deposit, all these defects would have been pinned on us, and they would’ve claimed it was our fault. That’s why I recommend thoroughly checking and preferably recording the car’s condition so you don’t run into problems later. The fuel situation is also laughable. Of course, you’re supposed to return the car with the same fuel level as when you got it. On the document, it said the car had 8/8 fuel bars. In reality, it had 7/8 — so clearly no one had checked it. If the customer doesn’t notice, they have to pay extra for fuel.

I do not recommend these people. It’s a shame their business relies on ripping people off.

7-14 july 2025
€290 because they attributed scratches we didn't cause, on a black plastic piece under the bodywork. As soon as the employee began the inspection, he immediately went there with his hand in an inconspicuous spot, as if he already knew the damage was there.
I read the reviews and saw that many customers complained of being unjustifiably charged €290 for scratches that were unfairly attributed.
The tone of voice towards us was loud and at times aggressive. I read in the reviews that this was true for others as well.
Read, read the reviews.
Personally, I will never rent with this company again. Let's Drive - Carwiz

Through Discovercars.com I have signed a car rental agreement with you in Zakynthos. When making a reservation, I took into account the customers' assessment. This one was good. Above 8.0. On the spot, however, it turned out that the landlord is a completely different company - Carwiz. On the Internet, he has a tragic rating - 2.7. I would never make a reservation in such a place.

He feels cheated. Because Carwizin opinions and my personal experience is terrible. The employee, Konsylia Gouda, should stop working with clients. She is not at all fit for it. It compiles simple cases terribly - both in our case and in the people who picked up the car in front of us.

In addition, the car is ready for collection an hour later than I ordered and paid for. I ordered from 15.30 being used to the fact that the car is already waiting for me. Here I got an hour later!

The issuing employee replied to my comments - lying that I was late. I have all this recorded.

They have repeatedly tried to sell me the insurance that I already have.

I was given a car that had a different registration number on the contract and a different one in reality.

I don't know why I repeatedly emphasise that before returning the car I have to return the cleaned inside and outside. This is not in the contract. So the question is what is it about?

General impression: you rent a car in a place that wants to pull you.

I do not accept such practises that omit the customer when changing the service provider.

We rent a car with them in Zante and it is a total scam!!!
They did non come to pick us up in the airport and have us wrong information. Once there they almost forced us to add a total coverage with the but as We already had it with Discover We refused.
When we gave back the car they went straight to the bottom of the car and pretended there was a scrach there which was not even visible and wanted to charge us 290€ extra!!!
We felt it was a total fraud and called the Police.
To make it short they changed the charge from 290€ to 209€ but we had to pay as Police could only make a report about it but nothing else.
This company in Zante has different names, they are also Carwiz so would reccommend you not to book with both of them!!!

Do not waste your money on them. Staff have a poor and rude attitude. We booked a van for 8 people and up to 12 suitcases and they arrived with a taxi van fitting half of the suitcase, we only had a total of 7 suitcases, and they did not fit.
Upon our arrival the driver was supposed to meet us at the arrival lobby holding up a sign with the booking person’s name on it (as they said they would do via text message). That did not happen. We had to search for our driver, who was like 15 minutes late. When he finally arrived, we told him that we ordered a bigger vehicle, and all of our stuff would not fit. He did not care and got an attitude about it making it seem like I should have booked 2 vehicles instead of one. Well, why would I do that if the vehicle was described as fitting 8 people and 12 suitcases when I already knew we did not have that many suitcases. Then he called his boss, and he also caught an attitude saying we should have booked two. I explained to him that his description of the vehicle is incorrect, which is not my fault. Instead of trying to find a solution he threatened to just cancel my airport transport all together. We ended up getting another taxi and ended up paying another 100 Euros for a taxi.
To top it off this incompetent driver did not help putting any luggage into the vehicle and kept rushing us to get into the vehicle, which started pissing me off. Coming to find out this company is so cheap, they paid for 10-minute parking only, that is why the driver did not meet us in the arrival lobby as promised and that is why he kept rushing us. We ended up going over the 10-minute parking and the driver had to pay another 5 Euros for parking, which he ended up making me pay. I was not going to give him that money since they screwed us over, but it was not worth my energy to argue with him over 5 Euros.
This company purposely sent a small taxi so that we would have to get another one. That way we would pay double the amount. If we had not had 2 small children with us, I would have canceled the serves on the spot.
Do yourself a favor and do not hire them, they are rude, incompetent, unprofessional company.

I wish I had read the reviews before we rented a car from this company. We booked the car from home, but was forced to pay for extra insurance, since we only had a debit card to pay for the car rental. They assured us, that everything would be covered in case of damage. Yet upon returning the car they claimed we had a minor damage to the wind shield that wasn't covered by the insurance. They charged us 200 € for that!

First of all‚ they accept nothing but credit card. Even if you have paid the full amount with debit card‚ they want to reserve €1000 on your personal credit card. The only way around this‚ is to instead purchase their own "full coverage" package‚ which is not fully covering anyway. When you return the car‚ they will find damages you didn't cause‚ and they didn't properly note‚ when you picked up the car. They will then insist on insane explanations of why full coverage doesn't cover whatever they make up.

Avoid at all cost, they are cheap to rent but try every trick in the book to scam you on return. We unfortunately got charged for a scratch/ dent which wasn’t even there

Absolutely terrible!

My flight was delayed and I was charged 150,00€ for picking up the car after 22:00.
if you check the information on the company -
Off-time Pick-up: 40,00€.

Be aware!

It was a disaster.
Dirty car.
Stains on the seats.
Nearly empty gas tank.
Waited 30 minutes for the guy to take my reservation

I have one word - scammers.

First - the pick-up is 100 meters on a dirt road from the Chania airport
Second I was charged 100 euros for late pickup - instead of 40 as was written with the broker.
Third, for non-visible scratch, I was charged 300 euros.

The team is very professional.
The car was in perfect condition.
I recommend without hesitation this car rental agency.

Very helpful and excellent service!

Superb service...great value...and Kiki so helpful.

Excellent prices, really helpful staff, new cars. It was a great experience. Thank you Let's Drive!

Absolutely awful company and incompetent staff. I booked a car a week in advance in person. The lady 100% confirmed my booking, printed an invoice, scanned my driving licence. Before I left, I asked so we will come next week and pick up the car at 9am. She said yes that is fine. We turned up the following week ready to go at 9am. She said there is no reservation for you. That was only an offer! She then later finally admitted that it was her colleagues error and not our fault but they didn’t have any cars available. She said sorry and that was it. My whole 2 days was completely thrown off and we didn’t get to visit the further places. It was an absolute joke and there are plenty of other, better, more helpful car rental places in walking distance.

Terrible company! Do not even attempt to rent from them. It took 3 days to TRY and rent a car. The first day they sent an invoice that was incorrect. Wrong name, wrong pick-up and drop-off and wrong car. After 6+ phone calls over the next 2 days, every time I called they said that I needed to call back in 10-30 minutes. EVERY TIME! Email communication was terrible as well. They continued to ask for a payment without a correct invoice. They sent 4 different payment requests without any updated invoice. When they finally gave me an updated invoice on day 3, they only changed the name and nothing else. Terrible terrible terrible company!! No one should have to deal with this on their vacation.

Amazing experience.
Very friendly stuff, perfect clean and new cars and best prices.
Highly recommended
*****

It was a very good experience to rent a car from let's drive
The car in excellent condition
The staff was very helpful
And the location it was very close to the airport very easy to find it