I already had a policy with L&G and needed to make some changes. They called me at the right time to check my cover was correct for me and my family. Alex was brilliant , changed my cover to exactly h... See more
Company replied

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Written by the company
At LetsGoCover, we specialise in providing life insurance and critical illness cover solutions tailored to meet the needs of people across the UK. As a trading style of LGC Protect Ltd, which is authorised and regulated by the Financial Conduct Authority (FRN: 1002484), we are committed to delivering top-notch, reliable products backed by years of industry experience.
Whether you're looking for life assurance, critical illness cover, or both, our team is here to guide you. We work with leading providers to ensure you get the protection you need at a price that suits you. With LetsGoCover, you're in safe hands.
Wide Range of Options: We offer a variety of products to suit different needs and budgets.
Customer-Centric: We put you first, ensuring you find the best cover without any hassle.
Financial protection policies typically have no cash in value at any time and cover will cease at the end of the term. If premiums stop, then cover will lapse.
Farnborough, United Kingdom
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from LetsGoCover
Krupa Patel is an exceptional Senior Retentions Consultant whose professionalism, empathy, and strategic thinking consistently elevate customer experience and business outcomes. She demonstrates a rare ability to listen deeply, understand customer concerns, and turn challenging situations into positive resolutions. Her communication is clear, confident, and reassuring, allowing customers to feel valued and understood throughout every interaction.
Krupa’s retention skills are outstanding — she balances commercial awareness with genuine care, ensuring solutions are both customer‑centric and aligned with organisational goals. She is proactive, reliable, and consistently exceeds expectations. A true asset to any team, Krupa sets the standard for excellence in customer retention.

Reply from LetsGoCover
Its the worst broker - when they have market experience then the broker should not subscribe me with insurance like Vitality and Aviva are the worst and nightmare insurances. They can be cheaper but when it comes to claim OMG what a holy shit and its been nearly 9 months claim is still in process. Don't go with that broker

Reply from LetsGoCover
Easy, professional, friendly service,The protection consultant,Max Sudell, kept everything simple and easy.

Reply from LetsGoCover
Javvad Butt assisted me today in arranging my life insurance policy. He was excellent, really helpful, patient and gave lots of time to help me to find the cover that I needed. Many thanks, I would highly recommend.

Reply from LetsGoCover
My husband and I decided to set up a health insurance and the entire process was so quick and easy , completely stress free.
In two days everything was ready for us!
We are so impressed as Sean gave us a lot of good suggestions . We would like to express our sincere appreciation for Sean's professionalism, and excellent customer service.
He listens carefully and he was so fast to reply promptly to any email or question my husband and I have sent to him. He explained everything with a clear language understanding our perspectives, always respectful.
Thank you, Sean, for your outstanding support!

Reply from LetsGoCover
I asked for my policy to be sent through the post not just email he agreed to this but it hasn’t happened

Reply from LetsGoCover
Customer service agent was very good and answered any questions that needed answered

Reply from LetsGoCover
Everything was explained clearly, including what was best for us and the reasons why. The whole experience was friendly, helpful, and knowledgeable. We felt well looked after throughout.

Reply from LetsGoCover

Reply from LetsGoCover
He explained in detail what I was asking for, which made my decision very easy

Reply from LetsGoCover
I Had A Great Informative Call With Alex. He Answered Every Question & Made Many Amendments With No Problems. There Was No Rush & No Pressure.

Reply from LetsGoCover
Ross was extremely knowledgable and professional, he broke down complex concepts into accessible language and enabled me to make an informed decision about my life insurance. Would 100% recommend.

Reply from LetsGoCover
Very good explains everything and was very informative

Reply from LetsGoCover
Very patient and clear with lots of options and explanations
Bo was very informative

Reply from LetsGoCover
I have been with this company for a couple of years now, and I needed to upgrade! I was able to do a tiny bit of research online, but nobody can compare and give such good rates... Yet they were able to achieve the target I wanted: that my children, grandchildren, and great-grandchildren are covered should anything happen to our family. Thank you, wonderful team. Let's go, Let's go! Therefore, do look to purchase ASAP. The service I have received and the customer care are second to none; therefore, at an excellent standard. I know this because I was trained in that sector many years ago. People, do remember to regularly check for your upgrade, as the economy is fluctuating... Jehovah Shalom... Enjoy your day! Oh, Well Done for starting by making this good Decision...xOx Jehovah Shalom ...

Reply from LetsGoCover

Reply from LetsGoCover
The gentleman I spoke to was very polite, knowledgeable and professional. He was able to answer any questions I had. Great service. Thank you

Reply from LetsGoCover

Reply from LetsGoCover
I would like to express my sincere appreciation for Jake's professionalism, patience and excellent customer service.
Jake never makes the client feel rushed during phone calls. He remains patient, listens carefully, and stays on the call until the client is comfortable that every question has been answered and fully clarified. His calm, understanding and respectful approach is greatly appreciated and makes a real difference.
Thank you, Jake, for your outstanding support, and thank you to the Let's Go Cover team for providing such excellent customer service.

Reply from LetsGoCover
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