Banner for LetsGoCover

LetsGoCover Reviews 

3,618
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 434 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently state that the customer service representatives are exceptionally knowledgeable, polite, and patient, taking ample time to thoroughly answer all questions without making anyone feel rushed during phone conversations. People deeply appreciate the clear and practical guidance provided, noting that arranging essential life insurance policies is handled efficiently, smoothly, and completely free from any unwanted high-pressure sales tactics. Some reviewers were not happy with the service, mentioning particularly stressful financial situations, disappointing overall broker experiences, and unfulfilled requests regarding important postal document deliveries after speaking on the phone.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and knowledgeable during every interaction.... See more

Customer service

Customers had positive experiences with customer service, noting that representatives were exceptionally... See more

Service

Reviewers highlight positive aspects of service, praising staff for being knowledgeable, professional, and... See more

User experience

Users describe positive interactions with user experience, highlighting how advisors make the process... See more

Product

Customers consistently note positive experiences with product, highlighting that it offers better coverage... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I already had a policy with L&G and needed to make some changes. They called me at the right time to check my cover was correct for me and my family. Alex was brilliant , changed my cover to exactly h... See more

Company replied

Rated 5 out of 5 stars

Jake was fantastic to work with while arranging our life insurance and critical illness cover. He was knowledgeable, polite and very practical in his advice. He listened carefully to what we needed an... See more

Company replied

Rated 5 out of 5 stars

Reece was extremely helpful and considerate. He explained my options and answered any questions I had. He has a natural customer service skill and seemed very genuine and emphatic. I did not feel rush... See more

Company replied

Rated 5 out of 5 stars

Our advisor (Reece) was helpful and patient. He listened and explained everything. "Lets go" offered a range of different insurances and with help we got one that covered our needs. I would high... See more

Company replied


Company details

  1. Insurance Broker
  2. Insurance Company
  3. Life Insurance Agency
  4. Term Life Insurance Provider Company

About LetsGoCover

Written by the company

Your trusted partner for life protection!

At LetsGoCover, we specialise in providing life insurance and critical illness cover solutions tailored to meet the needs of people across the UK. As a trading style of LGC Protect Ltd, which is authorised and regulated by the Financial Conduct Authority (FRN: 1002484), we are committed to delivering top-notch, reliable products backed by years of industry experience.

Whether you're looking for life assurance, critical illness cover, or both, our team is here to guide you. We work with leading providers to ensure you get the protection you need at a price that suits you. With LetsGoCover, you're in safe hands.

Our goal is simple - To help you find the right protection at the right price.


Explore Our Services:

LIFE INSURANCE OVER 50S LIFE INSURANCE critical illness cover

Why Choose LetsGoCover?

Expert Advice: Our team has years of experience in helping you navigate life insurance and protection options.

Wide Range of Options: We offer a variety of products to suit different needs and budgets.

Customer-Centric: We put you first, ensuring you find the best cover without any hassle.

Find the best deals by comparing our range of services. It’s quick and easy!

Compare deals

Financial protection policies typically have no cash in value at any time and cover will cease at the end of the term. If premiums stop, then cover will lapse.


Contact info

Compare Life Insurance

Compare with one quick search! Get prices from the UK's top insurers.

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(3,618)

392 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Krupa Patel is an exceptional Senior…

Krupa Patel is an exceptional Senior Retentions Consultant whose professionalism, empathy, and strategic thinking consistently elevate customer experience and business outcomes. She demonstrates a rare ability to listen deeply, understand customer concerns, and turn challenging situations into positive resolutions. Her communication is clear, confident, and reassuring, allowing customers to feel valued and understood throughout every interaction.

Krupa’s retention skills are outstanding — she balances commercial awareness with genuine care, ensuring solutions are both customer‑centric and aligned with organisational goals. She is proactive, reliable, and consistently exceeds expectations. A true asset to any team, Krupa sets the standard for excellence in customer retention.

August 19, 2026
Unprompted review
LetsGoCover logo

Reply from LetsGoCover

Thank you for your feedback, Musa! We work hard to provide the best possible experience for our customers, and we're gald that we were able to meet your needs.

Rated 1 out of 5 stars

Its the worst broker

Its the worst broker - when they have market experience then the broker should not subscribe me with insurance like Vitality and Aviva are the worst and nightmare insurances. They can be cheaper but when it comes to claim OMG what a holy shit and its been nearly 9 months claim is still in process. Don't go with that broker

August 19, 2026
Unprompted review
LetsGoCover logo

Reply from LetsGoCover

We’re sorry to hear that you remain unhappy with your experience.
Your concerns have previously been reviewed through our formal complaints process. We would also like to clarify that we do not select policies based on the commission received. Where we provide a non-advised service, clients are given information about the available options and can choose the policy they wish to proceed with.
We understand that the length of the claims process has been frustrating. Claims are handled and assessed directly by the insurer, who is responsible for investigating the claim and making the final decision.
As this is a public platform, we’re unable to discuss the specific details of individual cases. However, if there is anything further you would like us to look into, please contact our Customer Services Team on 0203 800 0838.

Rated 5 out of 5 stars

Easy

Easy, professional, friendly service,The protection consultant,Max Sudell, kept everything simple and easy.

August 13, 2026
LetsGoCover logo

Reply from LetsGoCover

thank you so much for the great review! We're glad you were happy with our service.

Rated 5 out of 5 stars

Excellent service

Javvad Butt assisted me today in arranging my life insurance policy. He was excellent, really helpful, patient and gave lots of time to help me to find the cover that I needed. Many thanks, I would highly recommend.

August 12, 2026
LetsGoCover logo

Reply from LetsGoCover

Thank you so much for the great review! We’re glad you were happy with our service.

Rated 5 out of 5 stars

Great deal and great Customer service from Sean!

My husband and I decided to set up a health insurance and the entire process was so quick and easy , completely stress free.
In two days everything was ready for us!
We are so impressed as Sean gave us a lot of good suggestions . We would like to express our sincere appreciation for Sean's professionalism, and excellent customer service.
He listens carefully and he was so fast to reply promptly to any email or question my husband and I have sent to him. He explained everything with a clear language understanding our perspectives, always respectful.

Thank you, Sean, for your outstanding support!

August 6, 2026
Unprompted review
LetsGoCover logo

Reply from LetsGoCover

Thank you so much for the great review! We're glad you were happy with our service.

Rated 1 out of 5 stars

I asked for my policy to be sent…

I asked for my policy to be sent through the post not just email he agreed to this but it hasn’t happened

July 24, 2026
LetsGoCover logo

Reply from LetsGoCover

Thank you for leaving the review. I can only apologise that the provider has failed to send the documents by post and can confirm that this was once again requested by us on Tuesday, the 11th of August. Please feel free to get in touch if we can assist further”

Rated 5 out of 5 stars

Great agent

Customer service agent was very good and answered any questions that needed answered

August 6, 2026
LetsGoCover logo

Reply from LetsGoCover

Thank you for your feedback. We appreciate your business!

Rated 5 out of 5 stars

Everything was explained clearly

Everything was explained clearly, including what was best for us and the reasons why. The whole experience was friendly, helpful, and knowledgeable. We felt well looked after throughout.

August 6, 2026
LetsGoCover logo

Reply from LetsGoCover

Thank you for your feedback, Daniel! We’re so happy to hear that you were satisfied with our services.

Rated 5 out of 5 stars

life insurance cover

He explained in detail what I was asking for, which made my decision very easy

August 4, 2026
LetsGoCover logo

Reply from LetsGoCover

Thank you for your feedback. We appreciate your business!

Rated 5 out of 5 stars

I Had A Great Informative Call With…

I Had A Great Informative Call With Alex. He Answered Every Question & Made Many Amendments With No Problems. There Was No Rush & No Pressure.

July 31, 2026
LetsGoCover logo

Reply from LetsGoCover

Thank you for your feedback. We appreciate your business!

Rated 5 out of 5 stars

Ross was extremely knowledgable and…

Ross was extremely knowledgable and professional, he broke down complex concepts into accessible language and enabled me to make an informed decision about my life insurance. Would 100% recommend.

July 30, 2026
LetsGoCover logo

Reply from LetsGoCover

Thank you for your kind words and endorsement, we’re happy to hear that you’ve found our team’s work to be valuable.

Rated 5 out of 5 stars

I have been with this company for a…

I have been with this company for a couple of years now, and I needed to upgrade! I was able to do a tiny bit of research online, but nobody can compare and give such good rates... Yet they were able to achieve the target I wanted: that my children, grandchildren, and great-grandchildren are covered should anything happen to our family. Thank you, wonderful team. Let's go, Let's go! Therefore, do look to purchase ASAP. The service I have received and the customer care are second to none; therefore, at an excellent standard. I know this because I was trained in that sector many years ago. People, do remember to regularly check for your upgrade, as the economy is fluctuating... Jehovah Shalom... Enjoy your day! Oh, Well Done for starting by making this good Decision...xOx Jehovah Shalom ...

July 24, 2026
LetsGoCover logo

Reply from LetsGoCover

Thank you for choosing our services and writing such a positive review.

Rated 5 out of 5 stars

My experience was good

My experience was good . Sam explained very well to me.

July 24, 2026
LetsGoCover logo

Reply from LetsGoCover

Thank you for your feedback. We appreciate your business!

Rated 5 out of 5 stars

Great service

The gentleman I spoke to was very polite, knowledgeable and professional. He was able to answer any questions I had. Great service. Thank you

July 21, 2026
LetsGoCover logo

Reply from LetsGoCover

Thank you so much for the review, Lisa! We’re thrilled to know that you had such a positive experience.

Rated 5 out of 5 stars

The best brokers for life insurance

I would like to express my sincere appreciation for Jake's professionalism, patience and excellent customer service.

Jake never makes the client feel rushed during phone calls. He remains patient, listens carefully, and stays on the call until the client is comfortable that every question has been answered and fully clarified. His calm, understanding and respectful approach is greatly appreciated and makes a real difference.

Thank you, Jake, for your outstanding support, and thank you to the Let's Go Cover team for providing such excellent customer service.

July 23, 2026
LetsGoCover logo

Reply from LetsGoCover

Thank you for your feedback, Fiona! We work hard to provide the best possible experience for our customers, and we’re glad that we were able to meet your needs.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look