Unresponsive customer service. Four emails, and phone call, not even the courtesy of an acknowledgement. Trying to arrange a return and nothing but silence. Be sure of what your purchase or else…
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See what reviewers are saying
Very disappointing experience. The Banana Monkeys I received were clearly old and hard - a bit difficult to chew. I’ve had these before and they were much softer, so the quality this time was poor... See more
How wonderful to find a company that sells excellent, affordable, swiftly delivered, gluten-free liquorice! I bought the gluten-free mix for my partner who has coeliac disease, and he loved it. I... See more
Company replied
Am so glad I found this site – I love liquorice and have been searching in vain for some vegetarian salty Zouts for ages now after enviously watching my husband plough through his non-veggie liquorice... See more
Company details
Written by the company
We are an online retailer specialising in gourmet liquorice and gourmet liquorice gift boxes
Contact info
8 Catterick Way, WD6 4QT, Borehamwood, United Kingdom
- 07816775300
- team@letterboxliquorice.co.uk
- letterboxliquorice.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Never received my order
Never received my order sent at least 3 emails and have never had a reply
Order no6154
Wouldn’t order again
Proper liquorice for every requirement
How wonderful to find a company that sells excellent, affordable, swiftly delivered, gluten-free liquorice! I bought the gluten-free mix for my partner who has coeliac disease, and he loved it.
I also ordered a pack of the salty skulls for myself and they blew my socks off. They're vegan too, which accommodates me. (My partner and I are the scourge of dinner parties.)
I look forward to buying more ridiculously strong, salty liquorice from this business.

Reply from Letterboxliquorice
Excellent Service!!
Excellent service!! Good communication and very well packaged.....not to mention the delicious contents! Highly recommended and many thanks !
No customer service
Terrible customer service, they sent a cheaper item. They will not respond to my multiple emails and provide no phone number. I will not be buying from them ever again.
Abysmal customer service.
Sending out the wrong selection. I have sent about 7 emails and not one reply. I should never have dealt with a company with no phone number. Their competence and customer service is non-existent. I have given them 1star because there wasn’t a tick box for “nil points”.
Great company, great service
Fantastic choice on the website and really helpful, responsive customer service when I contacted them after making a mistake with my order. Fast delivery and my dad absolutely loved his gift! Definitely using again!

Reply from Letterboxliquorice
Royal Mail holding them hostage
Haven’t arrived
The ordering process was seamless though
Can’t really comment either way as they still haven’t arrived on 17.12.22. I ordered them at the end of November but I think the Royal Mail strikes are to blame. Amazon must laughing their socks off
Badly packaged so that some of the…
Badly packaged so that some of the liquorice had fallen into the outer packaging. This was meant to be a present but just looks shoddy. Complained to letterbox liquorice who have not bothered to reply

Reply from Letterboxliquorice
Brilliant servixe…
I receive my order each month and I am always made aware the order is due so I could change if I wished to. The order always arrives Well packaged and on time
Couldn't recomment more highly
Fantastic experience. Had issues with Royal Mail during the strikes, but Letterboxliquorice couldn't have been more helpful during the process.
Fantastic communication, excellent dispute resolution, and above all brilliant liquorice!
Great service
Even though the item I ordered had sold out I was refunded and supplied with an alternative - very happy.
Fast delivery and very tasty products 😊
Excellent products
These guys are awesome
These guys are awesome, sourcing liquorice from so many different places, liquorice like you have only dreamed about !
Excellent selection (advent calendar)…
Excellent selection (advent calendar) delivered on time
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