Letterboxliquorice Reviews 

238
TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Unresponsive customer service. Four emails, and phone call, not even the courtesy of an acknowledgement. Trying to arrange a return and nothing but silence. Be sure of what your purchase or else…

Rated 2 out of 5 stars

Very disappointing experience. The Banana Monkeys I received were clearly old and hard - a bit difficult to chew. I’ve had these before and they were much softer, so the quality this time was poor... See more

Rated 5 out of 5 stars

How wonderful to find a company that sells excellent, affordable, swiftly delivered, gluten-free liquorice! I bought the gluten-free mix for my partner who has coeliac disease, and he loved it. I... See more

Company replied

Rated 5 out of 5 stars

Am so glad I found this site – I love liquorice and have been searching in vain for some vegetarian salty Zouts for ages now after enviously watching my husband plough through his non-veggie liquorice... See more

Company details

  1. Confectionery

Written by the company

We are an online retailer specialising in gourmet liquorice and gourmet liquorice gift boxes


Contact info

3.6

Average

TrustScore 3.5 out of 5

238 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(238)

7 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Proper liquorice for every requirement

How wonderful to find a company that sells excellent, affordable, swiftly delivered, gluten-free liquorice! I bought the gluten-free mix for my partner who has coeliac disease, and he loved it.

I also ordered a pack of the salty skulls for myself and they blew my socks off. They're vegan too, which accommodates me. (My partner and I are the scourge of dinner parties.)

I look forward to buying more ridiculously strong, salty liquorice from this business.

December 13, 2023
Unprompted review
Letterboxliquorice logo

Reply from Letterboxliquorice

Thank you so much Jennifer for your kind words. As a small family company it makes a big difference to get such a positive response.

Rated 5 out of 5 stars

Excellent Service!!

Excellent service!! Good communication and very well packaged.....not to mention the delicious contents! Highly recommended and many thanks !

December 12, 2023
Unprompted review
Rated 1 out of 5 stars

No customer service

Terrible customer service, they sent a cheaper item. They will not respond to my multiple emails and provide no phone number. I will not be buying from them ever again.

June 21, 2023
Unprompted review
Rated 1 out of 5 stars

Abysmal customer service.

Sending out the wrong selection. I have sent about 7 emails and not one reply. I should never have dealt with a company with no phone number. Their competence and customer service is non-existent. I have given them 1star because there wasn’t a tick box for “nil points”.

June 27, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great company, great service

Fantastic choice on the website and really helpful, responsive customer service when I contacted them after making a mistake with my order. Fast delivery and my dad absolutely loved his gift! Definitely using again!

April 26, 2023
Unprompted review
Letterboxliquorice logo

Reply from Letterboxliquorice

Thank you Jenny. We're glad everything worked out OK and that your Dad loved the liquorice!

Rated 3 out of 5 stars

Royal Mail holding them hostage

Haven’t arrived

The ordering process was seamless though

Can’t really comment either way as they still haven’t arrived on 17.12.22. I ordered them at the end of November but I think the Royal Mail strikes are to blame. Amazon must laughing their socks off

December 17, 2022
Rated 1 out of 5 stars

Badly packaged so that some of the…

Badly packaged so that some of the liquorice had fallen into the outer packaging. This was meant to be a present but just looks shoddy. Complained to letterbox liquorice who have not bothered to reply

December 2, 2022
Letterboxliquorice logo

Reply from Letterboxliquorice

Hello Elizabeth, we are dealing with your complaint and will be happy to refund or replace.

Advertisement
Rated 1 out of 5 stars

order not arrived!!!!!

November 28, 2022
Letterboxliquorice logo

Reply from Letterboxliquorice

Hello John, your order was dispatched and has not been safely delivered by the Royal Mail. Please see the email I have sent you in regards to a replacement.

Rated 5 out of 5 stars

Brilliant servixe…

I receive my order each month and I am always made aware the order is due so I could change if I wished to. The order always arrives Well packaged and on time

November 24, 2022
Rated 5 out of 5 stars

Couldn't recomment more highly

Fantastic experience. Had issues with Royal Mail during the strikes, but Letterboxliquorice couldn't have been more helpful during the process.

Fantastic communication, excellent dispute resolution, and above all brilliant liquorice!

October 27, 2022
Advertisement
Rated 5 out of 5 stars

Great service

Even though the item I ordered had sold out I was refunded and supplied with an alternative - very happy.

November 16, 2022
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look