Letterboxliquorice Reviews 

238
TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

Unresponsive customer service. Four emails, and phone call, not even the courtesy of an acknowledgement. Trying to arrange a return and nothing but silence. Be sure of what your purchase or else…

Rated 2 out of 5 stars

Very disappointing experience. The Banana Monkeys I received were clearly old and hard - a bit difficult to chew. I’ve had these before and they were much softer, so the quality this time was poor... See more

Rated 5 out of 5 stars

How wonderful to find a company that sells excellent, affordable, swiftly delivered, gluten-free liquorice! I bought the gluten-free mix for my partner who has coeliac disease, and he loved it. I... See more

Company replied

Rated 5 out of 5 stars

Am so glad I found this site – I love liquorice and have been searching in vain for some vegetarian salty Zouts for ages now after enviously watching my husband plough through his non-veggie liquorice... See more

Company details

  1. Confectionery

Written by the company

We are an online retailer specialising in gourmet liquorice and gourmet liquorice gift boxes


Contact info

3.6

Average

TrustScore 3.5 out of 5

238 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.6

All reviews

(238)

7 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

3/3 Very Happy Recipients

I have so far gifted items from this store 3 times and on each occasion, the recipient has loved the products. Shipping and presentation have been good too.

April 5, 2022
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Rated 5 out of 5 stars

AlwayS a lovely surprise

AlwayS a lovely surprise when my monthly subscription box arrives!
Nice to try so many different liquorice flavours. I’d love a better “map” of the selection as I can’t always decide what it tastes of!!

March 25, 2022
Unprompted review
Rated 5 out of 5 stars

Fast Delivery, Delicious Liquorice

Fast Delivery. Great Customer Service.

My first experience with LL was when there was an issue with the advent calendars. To be fair, I felt their pain, but they were courteous and sent me out a replacement as soon as I contacted them, and it arrived in time for my Mum’s birthday ready for 1st December.

She absolutely loves this liquorice - you can really taste the quality and difference to the shop bought liquorice in the UK. I’m not one to spend “artisan” or food fayre prices for confectionery, but this is such great quality and so delicious that it’s worth it, especially as a gift.

March 22, 2022
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Rated 5 out of 5 stars

Great liquorice

Great liquorice and fast efficient delivery. Its my go to company for liquorice. I wouldn't use anyone else. 5 stars all day long.

March 14, 2022
Rated 4 out of 5 stars

Still waiting…..

**** update no. 2***
Guess what popped through the letter box this morning?! Thank you Royal Mail, it was posted on 21/02/22!
Thank you team at letter box liquorice, obviously it was not your fault.
***Update***
I have received a very kind reply to my review.
Having received a tracking number I tracked my parcel and I am told it still has not been delivered by Royal Mail. I realise deliveries are still covid-delayed at times which is frustrating for sellers and customers alike.
I shall not let this experience put me off using letterbox liquorice again as I feel it is important to support small businesses whenever possible.

Website was easy to use and I ordered some liquorice as a birthday present.
I placed the order on 18th Feb, it is now the 28th and no sign of it. I emailed the company but no response yet.
The birthday is on the 3rd March so I guess I shall have to resort to the usual last minute flowers.

February 28, 2022
Unprompted review
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Reply from Letterboxliquorice

Hi, we did post the parcel with the Royal Mail on the 21st. I am sorry that your initial email was missed, we cannot see where this has been sent to. It is our policy to act as quickly and efficiently as we can to track down late or missing parcels.

Rated 5 out of 5 stars

Great quality and selection

Nice!! Went down very well, good quality liquorice and good delivery service.

February 22, 2022
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Reply from Letterboxliquorice

Fantastic, thank you for your kind review!

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Rated 5 out of 5 stars

Yummy!

Delicious selection of liquorice, promptly delivered and well packaged.

February 10, 2022
Rated 3 out of 5 stars

Liquorice amazing delivery poor

Liquorice amazing and a much enjoyed gift. Scored lower as paid for express delivery but there was nothing express about it. Arrived 7 days after ordering. The dispatch wasn’t express either so not all down to delivery company (Royal Mail)

February 2, 2022

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