Very helpful when problems arise and extremely good at keeping me up to date with all the changes that have recently come in for landlords. I have been incredibly grateful for Charlotte who has been... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lettingaproperty have been managing the rent arrears management of my property. Charlotte Clarke tenaciously follows up on my tenant’s regular late payments which provides great peace of mind when liv... See more
Company replied
My experience was great thanks to the diligence, proffesionalism, expertise, empathy and kindness showed by Abigail Morgan. Since the very first phone call she provised acurate and effective advice wh... See more
Company replied
Recent unforseen issues with tenants not being able to make rent payments has led me to Charlotte who has been extremely helpful. She has advocated very firmly on my behalf whilst also keeping me full... See more
Company replied
Company details
Written by the company
lettingaproperty.com are an online lettings platform for landlords and tenants in the UK. Established in 2008, lettingaproperty.com help landlords across England, Scotland and Wales let out their properties. Services include advertising on Rightmove and Zoopla, tenant referencing, rent protection, legal support and more.
Contact info
7 Ardent Court, William James Way, Henley-in-Arden, B95 5GF, Warwickshire, United Kingdom
- 03335778888
- comms@lettingaproperty.com
- lettingaproperty.com
4.5
Excellent
645 reviews
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
When my tenant has been late on payments
When my tenant has been late in payment, my Rent Arrears Officer, Charlotte Clarke worked tirelessly chasing the payments daily. She kept me in the loop of all communications to the tenant thereby relieving me of the burden of having to chase up myself. Would highly recommend her and Letting Property in dealing with your rentals
February 12, 2026
Unprompted review
Reply from LettingaProperty.com
Hi Cliff,
Thank you for your review and for sharing your experience.
Late payments are always stressful for landlords, so I am really pleased to hear Charlotte was able to step in and handle things for you. Keeping you updated while actively following up with the tenant is exactly how we aim to support our clients.
Charlotte will be delighted to read your comments. I will make sure this is passed on to her.
Thank you again for your recommendation and for being a valued landlord with us.
Helen
Operations Manager
Lettingaproperty.com
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Absolutely brilliant
Absolutely brilliant, helpful & informative conversation with Abby who was also spot on the time we agreed to speak. Basically instantly did business with her as she was so good, the company was very competitive and I look forward to doing ongoing business with them :)
February 12, 2026
Unprompted review
Reply from LettingaProperty.com
Hi Rachel,
Thank you for taking the time to leave such a lovely review.
I am really pleased to hear you had such a positive experience speaking with Abby. Being helpful, clear, and respectful of people’s time is exactly what we aim for, so your comments are genuinely appreciated.
I will be sure to share your feedback with her.
We look forward to working with you and supporting you going forward.
Helen
Operations Manager
Lettingaproperty.com
Charlotte Clarke
Charlotte Clarke - absolute gem in providing excellent customer service. Thank you!
February 6, 2026
Unprompted review
Reply from LettingaProperty.com
Hi F G,
Thank you for your kind words and for taking the time to leave a review.
It is great to hear that Charlotte made such a positive impression. I will make sure your feedback is passed on to her, it will mean a lot.
We really appreciate you sharing your experience.
Helen
Operations Manager
Lettingaproperty.com
Helen Davis was an absolute star and…
Helen Davis was an absolute star and went out of her way to help me sort out a new rental contract with my tenants. She was very professional and responded quickly to my questions. Thank you x
January 29, 2026
Unprompted review
Reply from LettingaProperty.com
Hi Debbie,
Thank you for taking the time to leave such a lovely review.
I am really pleased I could help and that everything was sorted smoothly for you. It was genuinely a pleasure to assist you with the new contract.
I appreciate your kind words and your trust in us.
Helen
Operations Manager
Lettingaproperty.com
Charlotte has always been professional…
Charlotte has always been professional when ever I call the office infact she always explains things into detail and she does fellow up as well.
February 5, 2026
Unprompted review
Reply from LettingaProperty.com
Hi Yvonne,
Thank you for your kind review.
I am really glad to hear you have had such a positive experience with Charlotte. She works very hard to support both landlords and tenants, so your comments will mean a great deal to her.
We appreciate you taking the time to share your feedback.
Helen
Operations Manager
Lettingaproperty.com
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Very supportive and informative
Very supportive and informative, very professional
February 3, 2026
Unprompted review
Reply from LettingaProperty.com
Hi Adam,
Thank you for your review.
I am pleased to hear you found the team supportive and informative. It is always good to know our approach is helping make things clearer and easier for our clients.
We appreciate you taking the time to share your feedback.
Helen
Operations Manager
Lettingaproperty.com
Excellent customer Service
Charlotte Clarke was very polite and handled my query well, and acted promptly. Thank you so much.
February 3, 2026
Unprompted review
Reply from LettingaProperty.com
Hi Fawad,
Thank you for your review.
I am really glad to hear Charlotte was able to help and that your query was handled promptly. She works hard to support both landlords and tenants, so it is lovely to see this recognised.
We appreciate you taking the time to share your feedback.
Helen
Operations Manager
Lettingaproperty.com
Overall
Overall, good and no major issues. Everything happened as it should. Communication about viewings could have been more prompt.
February 2, 2026
Unprompted review
Reply from LettingaProperty.com
Thank you for your review, Bhairavi.
I am glad to hear things went smoothly overall and that there were no major issues. I also appreciate the comment about viewing communication. That is helpful feedback and something we are always working to keep as clear and timely as possible.
Thanks again for taking the time to share your experience.
Helen
Operations Manager
Lettingaproperty.com
Great for landlords living abroad
Great service, officer always available on the phone, fast viewing handling bye the company.
February 2, 2026
Unprompted review
Reply from LettingaProperty.com
Thank you for your review, Vincent.
I am very glad to hear you have had a positive experience with the service and that the team has been easy to reach and responsive. Managing a property from abroad can be challenging, so it is great to know the support and viewing process have worked well for you.
We appreciate you taking the time to share your feedback.
Helen
Operations Manager
Lettingaproperty.com
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The Team is super helpful and…
The Team is super helpful and understanding
February 2, 2026
Unprompted review
Reply from LettingaProperty.com
Hi Leandro,
Thank you for your kind review.
It is great to hear you found the team helpful and understanding. Feedback like this means a lot to us and I will be sure to share your comments with everyone.
We appreciate you taking the time to post this.
Helen
Operations Manager
Lettingaproperty.com
Lettingaproperty and the great rent chase
Lettingaproperty have been managing the rent arrears management of my property. Charlotte Clarke tenaciously follows up on my tenant’s regular late payments which provides great peace of mind when living abroad. Managing a property from afar can be hard annd overwhelming and her efforts help to ease the stress. Charlotte is great and always has a reply with an update - she is one step ahead! Thank you for your support.
February 2, 2026
Unprompted review
Reply from LettingaProperty.com
Hi,
Thank you for taking the time to leave this review.
Managing a property while living abroad can be stressful, so I am really pleased to read your comments. Charlotte works very hard to keep landlords updated and to stay on top of situations like this, and it is lovely to see her efforts recognised.
I will make sure your feedback is shared with her.
Helen
Operations Manager
Lettingaproperty.com
Abby was professional
Abby was professional, friendly and experienced. She provided top advice that I applied to my property and it worked well. Highly recommended company.
January 22, 2026
Unprompted review
Reply from LettingaProperty.com
Thank you for taking the time to leave this review.
It is great to read your feedback. I am really pleased Abby was able to offer advice that helped you achieve a positive result with your property. That is exactly the experience we want landlords to have.
I will be sure to pass your kind comments on to her.
Helen
Operations Manager
Lettingaproperty.com
Charlotte has been fantastic with the…
Charlotte has been fantastic with the renting process and has helped / advised on any questions or enquiries throughout. Very professional.
I very much recommend this company and Charlotte as a point of contact.
January 26, 2026
Unprompted review
Reply from LettingaProperty.com
Thank you for your lovely review, Shelley.
I am really pleased to hear that Charlotte has been so helpful during your renting process. Providing clear guidance and support is exactly what we aim for, so it is great to see this reflected in your experience.
I will make sure your comments are shared with Charlotte.
Helen
Operations Manager
Lettingaproperty.com
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Follow through
keeping me updated and chasing matters efficiently over the term of the tenancy. Charlotte Clarke has been very helpful.
January 23, 2026
Unprompted review
Reply from LettingaProperty.com
Thank you for your review, Grace.
I am really pleased to hear you felt kept up to date and supported throughout your tenancy. Clear communication and consistent follow up are exactly what we aim for, so it is great to know Charlotte was able to help you in this way.
We appreciate you taking the time to share your feedback.
Helen
Operations Manager
Lettingaproperty.com
Really helpful
Really helpful, great communication very understanding.
January 22, 2026
Unprompted review
Reply from LettingaProperty.com
Thank you for your review, Ashley.
I am very glad to hear you found the team helpful and easy to communicate with. That is exactly the experience we want people to have when working with us.
We appreciate you taking the time to share your feedback.
Helen
Operations Manager
Lettingaproperty.com
First-class management and assistance
Charlotte Clarke helped me immeasurably with an extremely difficult tenant (who sent her several foul-mouthed messages refusing to cooperate) and finally persuaded him to move out in good time following eviction.
Having previously endured difficulties with a previous tenant, but with a “human” letting agency who did nothing to oblige, Charlotte has shown how an online agency can be the model of assistance and first-class management.
January 22, 2026
Unprompted review
Reply from LettingaProperty.com
Thank you for your review, Richard.
I am really pleased to read your comments. Situations like that are never easy, and I am glad Charlotte was able to support you and help bring matters to a resolution.
We appreciate you taking the time to share your experience and your kind words about Charlotte and the team.
Helen
Operations Manager
Lettingaproperty.com
Charlotte was prompt and tenacious with…
Charlotte was prompt and tenacious with ensuring rent payments were made, following an initial delay, to enable no arrears were encountered.
January 9, 2026
Unprompted review
Reply from LettingaProperty.com
Hi Ian,
Thanks so much for your feedback.
I’m really pleased to hear Charlotte was prompt and tenacious in helping get things back on track. She always aims to stay ahead of any issues, so it’s great to know her support made a difference in avoiding arrears.
We appreciate you taking the time to share this — it means a lot to the team.
Best regards,
Helen Davis
Operations Manager
Lettingaproperty.com
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Awful
Awful. barely found any prospective tenants. the clerk doing the viewings was very unprofessional.
December 22, 2025
Unprompted review
Reply from LettingaProperty.com
Hi Veena,
Thanks for your feedback and I’m really sorry this didn’t go as you’d hoped.
We did secure multiple viewing requests shortly after your property went live and arranged appointments within the timeframe booked. While we always aim for strong results, demand and pricing can vary, and unfortunately none of the initial viewers chose to proceed.
I’m sorry to hear you felt the experience with the viewing clerk wasn’t up to standard. We take that seriously and would have been happy to offer a different clerk or support you with self-managed viewings, but I appreciate you’ve chosen to move forward with another agent.
We wish you every success with the let and thank you for giving us a try.
Kelsey Hall
Sales Manager
Lettingaproperty.com
Charlotte and Demi have been fantastic…
Charlotte and Demi have been fantastic in updating us and keeping us informed about how the property is managed and following up on rental payments. They are easily contactable and aim to resolve any queries we may have.
January 4, 2026
Unprompted review
Reply from LettingaProperty.com
Hi Nyasha,
Thank you for the lovely feedback!
Charlotte and Demi will be really pleased to hear this. Keeping you informed and supported is what we’re here for, so I’m glad it’s coming through.
We’re always just a message or call away if there’s anything you need.
Best regards,
Helen
Operations Manager
LettingaProperty.com
Transparent and effective, with particular praise to their customer service
Lettingaproperty in general has a very efficient user interface and experience, they’re communicative throughout the tenancy but I’d like to call particular praise to their personable approach with tenants which makes the world of difference, the defining exemplar of which I found in Charlotte Clarke who is fair and kind and efficient- a person whose knowledge and empathy make a great difference to the individual and is as such a credit to the company and its ethos.
January 9, 2026
Unprompted review
Reply from LettingaProperty.com
Hi,
Thank you so much for taking the time to leave such thoughtful feedback.
It’s brilliant to hear that the platform has worked well for you, but even better to hear the impact that Charlotte has made personally. She’ll be genuinely touched by your comments – she takes great pride in doing the right thing for tenants and landlords alike.
Appreciate your kind words and support.
All the best,
Helen
Operations Manager
LettingaProperty.com
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