Huge thanks to Charlotte Clarke for an amazing support! She is knowledgeable, professional, and consistently goes extra mile to ensure everything runs smoothly. Even if there are questions outside he... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Very helpful when problems arise and extremely good at keeping me up to date with all the changes that have recently come in for landlords. I have been incredibly grateful for Charlotte who has been... See more
Company replied
Lettingaproperty have been managing the rent arrears management of my property. Charlotte Clarke tenaciously follows up on my tenant’s regular late payments which provides great peace of mind when liv... See more
Company replied
My experience was great thanks to the diligence, proffesionalism, expertise, empathy and kindness showed by Abigail Morgan. Since the very first phone call she provised acurate and effective advice wh... See more
Company replied
Company details
Written by the company
lettingaproperty.com are an online lettings platform for landlords and tenants in the UK. Established in 2008, lettingaproperty.com help landlords across England, Scotland and Wales let out their properties. Services include advertising on Rightmove and Zoopla, tenant referencing, rent protection, legal support and more.
Contact info
7 Ardent Court, William James Way, Henley-in-Arden, B95 5GF, Warwickshire, United Kingdom
- 03335778888
- comms@lettingaproperty.com
- lettingaproperty.com
4.5
Excellent
652 reviews
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great interactions with the team
Great interactions with the team, shame a problematic and chaotic landlord made the process of moving in a little more tricky than needed to be.
October 2, 2025
Unprompted review
Reply from LettingaProperty.com
Hi Clint,
Thank you for your review. I’m glad to hear that you had positive interactions with our team, even though the process was made more challenging by external factors. We always aim to provide support and guidance to make things as smooth as possible, and it’s great to know this was reflected in your experience.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
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I recently went through the tenancy…
I recently went through the tenancy renewal process with Mia, my tenancy manager, and the experience was smooth and efficient. Mia was very responsive throughout, keeping me updated at every stage and ensuring all the necessary documents were handled promptly.
September 30, 2025
Unprompted review
Reply from LettingaProperty.com
Hi Babatunde,
Thank you for taking the time to share your experience. I’m so pleased to hear that Mia made your tenancy renewal process smooth and efficient. She takes great pride in providing clear communication and timely updates, so I know she’ll be delighted with your feedback.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
LettingaProperty review
Having used LettingaProperty for a couple of years, I would highly recommend their services to other landlords. Their team includes specialists across different departments who have exceptional knowledge and experience. I recently faced a very difficult situation involving non-paying, criminal, and anti-social tenants, and both Charlotte and Natalie went above and beyond to help resolve the issue. Their professionalism and dedication made all the difference. Thank you again for your outstanding support.
November 5, 2025
Unprompted review
Reply from LettingaProperty.com
Hi Andrew,
Thank you so much for your thoughtful and detailed review. I’m delighted to hear that you’ve had such positive experiences with our team over the years. Charlotte and Natalie will be so pleased to know their dedication and expertise made a real difference in resolving such a challenging situation. We truly appreciate your continued trust and recommendation.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
A firm îs as good as its people
A firm îs as good as its people. Ryan is an excellent addition to the Lettingaproperty team. Proactive and responsive, Ryan does his best to enable a fruitful relationship between landlords and tenants. Thank you, Ryan.
November 4, 2025
Unprompted review
Reply from LettingaProperty.com
Hi Ana,
Thank you for your lovely review. I’m so pleased to hear that Ryan has made such a positive impression and that his proactive and responsive approach has supported a great relationship between landlord and tenant. I’ll be sure to share your kind words with him – he’ll be delighted.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
Worst letting agents ever had
Worst letting agents ever had. Was forced changed to them by my landlord. As a tenant. They forced me to take out a 12months new agreement.
They have no email address, contact form or contact telephone numbers on the website and you are forced to login and use an automated humanless app system to report issues with your property.
They ignore you unless it is beneficial to them. I reported my boiler had intermittent issues and noises they just changed the status to resolved for this issue as I guess felt noise was normal yet not even got a person to inspect it. It is disgusting how they work in such a non human way. Company cuts costs using automation and apps and does help tenants.
January 1, 2025
Unprompted review
Reply from LettingaProperty.com
Hi James,
Thanks for sharing your feedback. We’re sorry to hear about your experience and would like to understand more so we can look into this properly.
We’ve checked our records but haven’t been able to identify a tenancy under your name, so we’re not sure which property or landlord this relates to. If you’re able to email us at support@lettingaproperty.com, we’ll be happy to investigate this in more detail and offer support where we can.
We do offer tenants multiple ways to get in touch — including email, phone and our support platform — and we aim to respond promptly. If something’s not worked as it should, we want to get to the bottom of it.
Thanks again for taking the time to leave a review.
Kind regards,
Helen
Operations Manager
LettingaProperty.com
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Abigail was both efficient and…
Abigail was both efficient and professional when it mattered with a human personal touch which felt genuine.
Thankyou. I was reluctant to use an agent bit I'm glad I did.
October 23, 2025
Unprompted review
Reply from LettingaProperty.com
Hi Lisa,
Thank you for your kind words. I’m so pleased to hear that Abigail provided such professional and genuine support throughout your experience. It’s wonderful to know that choosing to work with us turned out to be a positive decision for you. I’ll be sure to pass on your lovely feedback to Abigail.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
An uncomplicated way to manage the…
An uncomplicated way to manage the property with a sole application for managing the paperwork, renewals, and personal touch we received from Mia on ensuring we remain in date with contracts, renewal options and support. Highly recommend for landlords that prefer to keep the maintenance options open and keep costs down.
August 31, 2025
Unprompted review
Reply from LettingaProperty.com
Hi Robert,
Thank you for your thoughtful review. I’m delighted to hear that Mia’s support and attention to detail have helped make managing your property straightforward and stress-free. It’s great to know that you value the flexibility and simplicity our service provides. We really appreciate your recommendation and your continued trust in us.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
My tenancy experience
I feel great about the service provided by Letting Peoperty during our tenancy process. The tenancy manager Mia Coles was very helpful and guided through the process in a professional manner. She responded quickly and clearly by understanding our problems. It was a stress free tenancy process as she handled everything nicely.
Thank you Mia for your great service and I wish you and the Letting Property the best!
M.Peiris.
October 10, 2025
Unprompted review
Reply from LettingaProperty.com
Hi Mr Samasundra,
Thank you for your kind review. I’m so pleased to hear that Mia made your tenancy process stress-free and provided clear and helpful guidance throughout. She will be delighted to know her support made such a positive difference. We really appreciate your good wishes and your trust in us.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
Peace of mind
I live abroad, so it gives me great peace of mind to know that the tenancy is being run smoothly on my behalf.
October 29, 2025
Unprompted review
Reply from LettingaProperty.com
Hi Joanne,
Thank you for your lovely review. I’m delighted to hear that our service provides you with peace of mind while living abroad. We always aim to manage tenancies smoothly and efficiently, so it’s wonderful to know that this has made a difference for you.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
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Mia has been exceptionally brilliant…
Mia has been exceptionally brilliant till now. She has quickly responded to all my queries. To start with I was a bit skeptical as there is no office for the agency and it is an online only service however till now the service is excellent. Looking forward to your cooperation in the coming days if there is a need
October 29, 2025
Unprompted review
Reply from LettingaProperty.com
Hi Nirjhar,
Thank you for your wonderful review. I’m so pleased to hear that Mia has provided quick and exceptional support throughout your experience. It’s great to know that our online service has met your expectations and that you feel confident in continuing to work with us. I’ll be sure to share your kind words with Mia.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
Great experience
Helen from lettingaproperty.com was extremely helpful and actively kept me up to date with actions on their part, and informing me about what I needed to do and when. The entire letting experience was very smooth and I felt very well looked after throughout the process. 10/10 best letting I've had the fortune to interact with.
October 24, 2025
Unprompted review
Reply from LettingaProperty.com
Hi Oscar,
Thank you so much for your wonderful review. It’s lovely to hear that you found the letting process smooth and felt well supported throughout. I’m so pleased you were happy with the updates and guidance along the way.
Wishing you all the best in your new home and thank you again for your kind words.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
Great communication
Charlotte always replies promptly and resolves any problems quickly. She has been very helpful recently with updating my account details, keeping me informed and communicating with my tenant. Thank you!
October 21, 2025
Unprompted review
Reply from LettingaProperty.com
Hi Claire,
Thank you so much for your kind review. It’s wonderful to hear that Charlotte has been so helpful and communicative, and that she’s made updating your account and communicating with your tenant smooth and stress-free. I’ll be sure to share your lovely feedback with her.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
Abby was superb
Abby was superb, she was my first contact and helped me understand the packages etc. I was handed over to the tenancy team but it was taking longer than hoped to find a tenant. Abby stepped back in, promised to take action such as prioritizing the listing and delivered by finding a tenant within days. She went above and beyond by offering to stay in touch over the weekend and accommodate my timezone (8 hours behind the UK). Great service, thank you!
October 14, 2025
Unprompted review
Reply from LettingaProperty.com
Hi Carol
Thank you so much for your lovely feedback. Abby really does go the extra mile, and I know she’ll be delighted to hear your comments. Supporting landlords in different time zones isn’t always easy, but she’s always happy to make it work. We’re so pleased we could help get your tenancy sorted.
All the best
Helen
Operations Manager
Lettingaproperty.com
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Charlotte Clarke at…
Charlotte Clarke at lettingaproperty.com is very helpful, quick and efficient. She has helped me to sort out this recent tenant issue quickly. 10 out 10 service. Thank you, Charlotte for your help and support.
October 10, 2025
Unprompted review
Reply from LettingaProperty.com
Hi Aman
Thank you for your kind review. Charlotte’s support really does make a difference and I’m glad she was able to resolve things quickly for you. We appreciate you taking the time to share your experience.
Best regards,
Helen
Operations Manager
Lettingaproperty.com
Better than any High Street Agent
I started using Lettingaproperty.com 6 years ago as I got fed-up of poor service from high street agents. To my delight every member of the team I've dealt with has been quick, professional and dealt with issues as they have come up brilliantly. I have been particularly grateful to Mia Coles who has consistently managed my properties and dealt with issues as if I was her only client; Charlotte Clarke in finance who recently managed a tenant struggling to pay the rent smoothly and skilfully managed this situation with all parties getting a positive outcome, Ethan Gibbons who has dealt with a range of tenant issues without fuss and last but by no means least Ryan Daines for his help listing my properties and managing enquiries and his 'always available' support. Thank you you deserve to do well, please keep it going. David Walters a very satisfied customer.
October 14, 2025
Unprompted review
Reply from LettingaProperty.com
Hi David,
Really appreciate you taking the time to write this. It means a lot to the team to hear that what we’re doing is working – especially from someone who’s been with us for six years.
I’ve passed your feedback on to Mia, Charlotte, Ethan and Ryan. They’ll be really pleased to know their support has made a difference.
Thanks again for sticking with us.
Helen
Operations Manager
Kelsey is very professional
I highly reccomend this Business. Kelsey's expertise, her friendly approach,from registering , to any questions I had made renting my property very enjoyable. Kelsey answered all my questions with accuracy and reassurance and explained the procedure in great detail.
I was told to ring anytime with any questions I had, I always got a returned call and every email is answered. I am very impressed with how everything is handled in a clear and consise manner. I feel confident that my property is in safe hands and would Highly reccomend.
September 8, 2025
Unprompted review
Reply from LettingaProperty.com
Hi Breda,
Thank you for such a thoughtful review. It’s great to hear that Kelsey made the experience straightforward and reassuring for you. She’ll be really pleased to know her support gave you that confidence.
We appreciate the recommendation and look forward to continuing to support you.
Best regards,
Helen
Operations Manager
Great service
Using there services since last 3 years. Very cooperative and always helpful specially Charlotte.
October 12, 2025
Unprompted review
Reply from LettingaProperty.com
Hi Asif,
Thank you so much for your kind words and for being with us over the past three years. We’re really pleased to hear that you’ve had such a positive experience with our team. Charlotte will be delighted to know her support has been appreciated.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
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It is a good Agency to work with when…
It is a good Agency to work with when you are looking for your home. They have an amazing team that go through every detail with you. Charlotte Clarke is part of the amazing team and she is always available whenever I have any issues. Keep up the good work
October 9, 2025
Unprompted review
Reply from LettingaProperty.com
Hi Tnt,
Thank you for your lovely review. We’re so pleased to hear that you’ve had such a positive experience with our team and that Charlotte has been there to support you whenever needed. Your kind words mean a lot to us, and we truly appreciate you taking the time to share your feedback.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
Charlotte Clarke has been very…
Charlotte Clarke has been very supportive in dealing with recent issue with tennant. I wish Lettingapropery successful future
October 9, 2025
Unprompted review
Reply from LettingaProperty.com
Hi Syed,
Thank you for your kind words and for taking the time to share your experience. I’m so pleased to hear that Charlotte has been supportive in helping you resolve your recent issue. Your good wishes mean a lot to us.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
I found Abigail to be knowledgable &…
I found Abigail to be knowledgable & polite. She’s helping me through A difficult rental situation at the moment & it helps to know I’m not alone.
Thanks Abby😊
October 10, 2025
Unprompted review
Reply from LettingaProperty.com
Hi Laurel,
Thank you for your lovely review. I’m so pleased to hear that Abigail has been able to support you through a difficult situation. She’ll be really happy to know her help has made a difference.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
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