Leuchtturm Reviews 472

TrustScore 4 out of 5

4.1

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Company details

  1. Hobby Store

Written by the company

Als mittelständisches Familienunternehmen mit einer rund 100-jährigen Firmengeschichte ist Leuchtturm weltweit führend im Bereich hochwertiger Sammelzubehörprodukte. Unser Sortiment umfasst Lösungen für Briefmarken, Münzen und eine Vielzahl weiterer Sammelobjekte – von Kronkorken, Pressed Pennies, Null-Euro-Scheinen und Bierdeckeln bis hin zu Postkarten, Eintrittskarten, Medaillen sowie Edelmetallen wie Gold und Silber. Tradition und Innovation prägen unsere Unternehmensgeschichte seit 1917. Was damals mit der Herstellung von Briefmarkenalben begann, hat sich über die Jahrzehnte zu einem weltweit agierenden Unternehmen entwickelt. Die Marke Leuchtturm steht heute für höchste Qualität, umfassende Produktvielfalt und kontinuierliche Weiterentwicklung. Unsere Produkte sind bei Sammlern auf der ganzen Welt geschätzt – nicht nur wegen ihrer Funktionalität, sondern auch aufgrund ihres ansprechenden Designs und ihrer Langlebigkeit. Besonders stolz sind wir auf unsere präzise Verarbeitung und hochwertige Materialien, die Sammlerobjekte optimal schützen und präsentieren. Unser Angebot umfasst unter anderem - Briefmarkenalben und Zubehör: Perfekt für die sichere Aufbewahrung und Katalogisierung von Briefmarkensammlungen. Münzenzubehör: Von Münzalben über Münzkapseln bis zu edlen Münzkoffern – für Sammler jeder Erfahrungsstufe. Archivierungssysteme für moderne Sammeltrends: Ob Banknoten, Bierdeckel oder spezielle Sammlungen wie Null-Euro-Scheine – wir bieten innovative Lösungen für jede Art von Sammelleidenschaft. Premium-Produkte für Gold- und Silberbarren: Hochwertige Etuis für Edelmetall-Investoren. Optisches Zubehör: Lupen verschiedener Art, Mikroskope und UV-Prüfgeräte für alle Sammler die ihre Schätze ganz genau begutachten möchten. Unser Ziel ist es, Sammler nicht nur mit exzellenten Produkten zu begeistern, sondern ihnen auch ein einzigartiges Sammelerlebnis zu ermöglichen. Daher arbeiten wir ständig an neuen Ideen und setzen auf modernes Design, benutzerfreundliche Lösungen und höchste Materialqualität. Leuchtturm – Vertrauen, Erfahrung und Leidenschaft für das Sammeln seit über einem Jahrhundert. Unser Versprechen: Wir begleiten Ihre Sammelleidenschaft mit den besten Produkten und einem hervorragenden Kundenservice. Ob privat oder professionell, Sammler aus über 100 Ländern schätzen die Qualität und Expertise, die wir täglich in unsere Arbeit stecken.


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4.1

Great

TrustScore 4 out of 5

472 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Good quality, service and price

I ordered the A5 2026 diary and am happy with the quality, price (it was on offer) and service. The website information was useful and accurately represented the diary that has arrived, it's as good quality as Moleskin (my usual choice), and it arrived quickly with good tracking information en route. The only reason I've given 4 stars and not 5 is that it wasn't obvious to me that it's German designed but manufactured in China - a part of the reason I'd eschewed my usual Moleskin was to find a product made in Europe. But I guess that's impossible these days unless you're paying Smythson prices!

March 6, 2026
Unprompted review
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Rated 1 out of 5 stars

No answer to emails, defective product

I ordered an album for almost 90 EUR which arrived with a defect that looks like it has been stored in a very humid place. If I order a new one, it will probably be the same. The company does not bother to answer my emails for days. Zero contact. So I wouldn't recommend it.

Update: Item number is 371956 and this information has been already shared in the email sent some days ago. Even upon the generic reply to this comment which is showed below - no contact, nor reply to my email. Product sent back, waiting for refund.

March 24, 2025
Unprompted review
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Reply from Leuchtturm

Dear Kamila,

We are very sorry to hear that you received a defective product and unfortunately did not receive a timely response to your inquiry. We sincerely apologize for the delayed reply, and we have already forwarded this issue to our customer service team.

Thank you for the information you have kindly provided. To help us investigate the issue quickly and effectively, we would kindly ask you to share the item number of the affected product with us.

Your satisfaction is very important to us, and we are committed to resolving the issue as soon as possible. We want to ensure that you are fully satisfied with your purchase.

Best regards,
Your Leuchtturm Team

Rated 1 out of 5 stars

wrong item in order - Poor quality after-sales service

I receive my order, wrong item received, for 41 mm anti-oxidation capsules (value 14 euros), instead I received 45 mm low-end capsules (value 6 euros).
I had to call customer service 3 times and open a paypal dispute. they never apologized for the mistake!!! They finally refunded the item.
I lost 5 euros in phone charges for calling abroad (France -> Germany).
They didn't offer to refund me for phone charges.
I asked them to call me back so that I wouldn't have to pay phone charges, but they never called me back.

First time and last time, I will never order from them again.

January 17, 2025
Unprompted review
Leuchtturm logo

Reply from Leuchtturm

Hello Julien,

Thank you for your feedback. We are very sorry that there was a problem with your order and sincerely apologize for the inconvenience.
Unfortunately, due to a high volume of orders and emails, it may take us a little longer to respond to inquiries at the moment. We understand that this can be frustrating and ask for your understanding that a response can sometimes take a few days during this time.
We appreciate your patience and will do our utmost to process your request as quickly as possible to your satisfaction.
Thank you for your understanding.

Yours sincerely
Leuchtturm-Team

Rated 1 out of 5 stars

EU discrimination

I ordered and paid EUR 56.85 for two Lighthouse stock books on Friday 10th March 2023. I received a 'Thank you' and a receipt for payment from Leuchtturm. On Tuesday 14th March, I received an email informing me that they will not deliver to Ireland (also in EU) and unless I can give them an address in Belgium, Germany, France, Italy, Netherlands, Poland, Spain, Turkey, Austria, Switzerland, Liechtenstein, Canada, USA or the Canary Islands, they will refund my payment. For an EU member country (Germany) to refuse (after 4 days) to deliver to another EU country (Ireland) is discriminatory and unnacceptable. I have not yet received a refund.

March 10, 2023
Unprompted review
Leuchtturm logo

Reply from Leuchtturm

Dear Mr. Kennedy-Beirne,

we regret that we are unable to fulfil your order. Unfortunately, for logistical reasons, we cannot deliver to all countries within the EU and do not have a distribution partner in all EU countries yet who can take care of local delivery. For this reason, you cannot select individual EU countries, including Ireland, in the ordering process. In your specific order, you selected “Belgium” as your location. As this did not match your other shipping information with an Irish address, we contacted you and tried to resolve the issue.

We are endeavouring to enable shipping to additional countries in the future. Discrimination against these countries is in no way intended. We kindly ask you to check the list of available destinations before placing an order.

Kind regards,
Your Leuchtturm Team

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