L'Exception Reviews 

Incredibly friendly and helpful customer service. Will definitely recommend!

Wasn't sure about ordering from this website due to the mixed reviews, but my order to the UK was great. Arrived within a couple of days, the item was the correct size and was much cheaper than other websites. I was very happy with the service and would use again.

Got appointed by them. Never got payed!!!

A trustworthy company. My order was dispatched and delivered very quickly. Unfortunately, I had to return my order due to a manufacturing issue that was beyond the seller's control. The customer service was very helpful. Altogether, my experience with this seller has been positive.
Update 03/11/25: My return was delivered on Thursday, its receipt was confirmed on Friday and the refund was issued on Monday.

On September 30, 2025, I placed an order for two items and was really looking forward to it. Two weeks later, on October 13, 2025, I received an email stating that my order had been canceled - without reason. Very disappointing. Never again.

I ordered a Noyoco shirt from Lexception, but unfortunately, it arrived with a stitching defect. I reached out to their customer service immediately and have now contacted them over the past month—but I have yet to receive a single response.

Ignoring customers with faulty products is simply not acceptable, especially when the item was not cheap. I had expected much better service from a company like this.

If you value good customer support and a reliable shopping experience, I would think twice before ordering from Lexception.

They are ignoring me for weeks on end regarding my returned item. I have literally zero response to any emails, a facebook message, and instragram message and an email to their ceo.

I placed an order for 2 pairs of shoes which arrived separately. The first pair had 2 different sizes, one size 38 and the other 39. The second pair were the wrong size completely. I have been constantly emailing and begging for guidance on returning the shoes as it's been over a week and I now appear to be being ignored. The shoes were not cheap, one pair 170 euro.

Ordered from the UK - everything arrived perfectly.

I purchased a product, from Germany. And before I did that I checked the delivery/return policy (in german) on l'exception online shop. On their page it is clearly stated that return is free of charge (kostenlos in german). After I registered the return, I have been informed while following the steps that I need to return it at my own costs as outside of Metropolitan France. On the printed return bill, it is stated, I can send the invoice for shipping and the shop will credit the paid amount for shipping to my customer account. And that return shipping costs cannot be refunded!
Well this does not sound like transparent and free of charge (kostenlos). I would not recommend the shop.

Good experience using their website to place my order. They had the lowest price I've seen for the product I wanted. I had chosen delivery to a pick-up place very close to where I live in Paris. Unfortunately L'Exception shipped the package as a home delivery to my address instead of the pick-up point. La Poste tried deliverying the package while I wasn't home and I ended up walking 3 kilometers to the post office where the package was then dropped off. Happy with what I bought there, but could have gone smoother.

1) Sent the WRONG items
Their inventory system is faulty so that another pair of shoes came!

2) Sell FAULTY/ RUINED items
I purchased another pair of shoes and they were obvious returns that were scuffed up! They have no quality control!

3) WORST CUSTOMER SERVICE!!!

Manon Bonnet from CS promised to refund my full shipping fees, which is reasonable as they sent me wrong and faulty items, but after I mailed the shoes back, CS have ignored all emails for months!!!! I had to privately reach out to Regis Pennel the founder of Lexception, even then it took 6 MONTHS to resolve it!!!

Lexception Customer Service seriously need better training, especially Manon Bonnet, who decided to ignore customer emails.

INTERNATIONAL BUYERS BE VERY CAREFUL.

Edit: The reply under from Lexception is misleading, it is from Regis Pennel (the founder)- he makes it seem like I decided to engage DHL without permission. I only did it after letting Manon know how much it was going to be and after she said okay. This alone took over 6 months. I reached out to Regis Pennel for help on IG after not getting any reply back. I got a terrifying reply from Regis when I posted the truth of his business here. He yelled and insulted me as if I did something wrong. Regis Pennel is really unworthy to be leader in a business. Terrible character who only thinks he is right. For someone who borrowed money to build this business, he really did his investors wrong.

Smooth transaction and fast delivery outside of France. Recommend L’Exception to anyone.

Great service !!!!
will buy with L'Exception AGAIN

Great service, on time delivery. Will definitely keep shopping from l'exception

good experience ordering to Los Angeles. items arrived quickly and had a good discount

INTERNATIONAL CUSTOMERS AVOID. POOR SERVICE, BAD CUSTOMER SERVICE.

Customer service VERY poor, spoke to Manon who mentioned that they would follow up with why my order wasn't arriving on Tuesday which was the latest date it would arrive. Then I had to follow up with another email only to be told it wouldn't arrive until Friday. Shame as I ordered because of the promise of Tuesday as I was leaving Thursday evening and wouldn't be able to accept the package for a week.

The response to leaving this review on Google was "we are sorry but the parcel isn't lost and is in customs because of strikes" no actual action just sorry, especially when as an international customer you have to spend over €200 just to QUALIFY for delivery is disgusting. I can understand with the strikes but why say on your website that the item will arrive by a certain date when you know it will not?

I suggested a partial refund or discount even if it was just £30-40 just to say "sorry we couldn't get it to you on time when we PROMISED IT BY" as a gesture of good faith to take some responsibility. But obviously it is not good customer service, clearly not the type where they will own up to their own mistakes is long gone.

DO NOT buy from here. DO NOT support this business as myself as well as others have been shafted and told lies by customer support who like to just push the blame onto anyone but themselves.

Great experience, overall! This was my first order from L’Exception. I live in the United States and having duties and taxes included at checkout is a huge plus. Shipping was extremely fast and items were nicely packaged. I will definitely buy from again. The only issue is it seems they won’t ship to United States unless you spend at least 200€, so be mindful of that.

Reliable site, great clothes, good conditions.

L'exception is this typical good looking webshop, but their service is horrible. After making several mistakes, it took weeks before I got a refund. DON'T BUY ANYTHING AT THIS SHOP.