LG Home Comfort Reviews 8

Went ahead and purchased a tankless water heater at a cost of almost $6000 only to find out that the "instant hot water" is a huge lie. My washing machine and dishwasher are now boat anchors as I cannot get any hot water into either appliance before the cycle starts even though I have the washing machine set to hot it is ice cold. I wish I would have been told up front that this system does not work with high efficiency washers which use very little water, my wife is extremely angry and even is considering bringing in a lawyer as its just been a disaster from day one. I sent an email and got no response, I called and again the person on the other end had no clue, just kept repeating for me to change my settings???? Very Angry right now.

I had the 2nd cleaning done on my furnace and heat pump today. It was missing a drain tube from the original install for the furnace. The installers
didn't check. The guy who cleaned it last year, didn't notice. Maybe lack of experience or care, I guess.
The guy today, found it and fixed it. Made my day. Thankyou Rudolph Sudesh.

Gtrat product!
Always it's wonderful!
At my house LG is everything

Made arrangemets for a representative to attend to provide information and an estimate for hot water heater. They did not show up and there was no notification as to why. Previously I had read a number of reviews in which customers were very critical of LG and its dependability. Now I know why !

They make a ton of promises and don’t follow through. The entire process was extremely stressful not to mention the sales rep that we dealt with I had to continuously reach out to him because he would not follow up. I honestly would not recommend. I also waited around the first time I booked a consultation and the sales rep did a no-show. Had to call them again to book another no one followed up about why the sales rep never came.

LG home Comfort seems to have a flock of incompetent people working both internally and externally. I have been billed for work that has not been done to completion, I’ve been trying to get invoices/receipts and I’ve had to call five times with no results. This company will make you feel like you are important and then do nothing but take your money and leave you stranded.
I am writing this because I am fed up and frustrated and can no longer deal with their incompetence. I am just trying to get things resolved, but it seems they can’t even send paperwork.

I purchased a top- of-the-line Lennox furnace and a heat pump through LG Home Comfort. The installation was a disaster, it took multiple visits where I had to take nearly full days waiting for technicians to arrive and multiple hours for them to try to get the equipment working. Two appointments were missed entirely with technicians not showing up, and for two other appointments the technician missed the agreed time and only called late in the day to say they were behind schedule. It took a month to get the AC function working even a little bit. Besides the indifferent attitude to fulfilling appointments, none of the technicians knew the equipment as the furnace and heat pump were new Lennox models. First they failed to wire the units correctly and after trying to convince me that 10-12 hours to cool the house by 1.5 to 2 degrees was ‘normal’ they finally conceded they had screwed the wiring and fixed that problem. Then they did not charge the compressor correctly and had to return to spend most of another day fixing that. Then two more visits were required to reset the parameters for the AC which they had done improperly. The unit still struggles to cool the house, so they committed to return with Lennox technicians to diagnose the equipment failures but have never done that. In short, a huge mistake going with this company and I am still trying to have the equipment fixed after four months. Terrible service, very poor customer support and an absolute rip off of a company.

Traumatic experience from start to finish. High pressure sales, unpleasant office staff, no one to take responsibility for mishaps, inexperienced installers caused a potentially deadly propane leak that required a visit from the fire department. $25 k job left incomplete. Old furnace removed midwinter before new furnace was available. I was left without great for almost a week. Had to use electric heaters to keep pipes from freezing. Undersized electrical cable used that had to be switched out. Undersized propane lines that had to be replaced. Two months of torture, phone calls, begging to no avail. Finally got name of a reputable local furnace installer from the furnace manufacturer and had to pay them to come in and set up the furnace and the thermostat.

Unbelievable negligence and out and out lies. LG promised a 10 year parts and labour warranty but wouldn’t come out to try and fix the furnace without me handing out more $$. It was actually cheaper to get a different company out.

I tried to withhold payment until the furnace installation was completed properly but they threatened me with a law suit. I agreed to pay in exchange for a written promise to repair my furnace. I paid, they reneged on their promise. My only recourse now is to sue them in small claims court.

Stay away from them, far far away. Very bad news.