Lhanel Reviews 

They are a good company that actually answers and assist there customers and they do not flood you email

Absolutely amazing customer service should you ever have an issue. Their care, responsiveness and understanding is one of the best I have ever experienced.

This company is a complete scam.
Don’t buy anything from this ‘webshop’
Customer service only serve themselves and are answering if they need something. I’m waiting on my money back after a complete hassle to even get information to return something and haven’t been answering since the end of march.

June 10th:
See the reaction. Complete generic email response as i used to get. I’m not even expecting a product.
I’m trying to get my money back.
Total scam

Took FOREVER to get the Rock Stepper! I mean over a month. However, the company was great with communication. I even made a comment on facebook because it is isn't clear how to get the work out video and the company emailed me to send it to me. They get 10 stars just for communication.

I ordered the stepper in December. I have used it every day/ 10 minutes a day. Today the rocking bar broke while I was using it. Looking through other reviews I see that this has happened before. I did love using it and was definitely seeing results but do your research before ordering. I emailed the company today. We'll see if I get a response.

please be warned I ordered this early december as a Christmas gift for myself, YThe credit card was charged 12/8/25 ish Never got product for weeks-6-7 until I emailed company, then it arrived. I weigh 160 lbs and used it as directed on carpet and only 2-3 days a week. This morning it broke suddenly and I wiped out, unable to get my feet off fast enough. The company is resisting reimbursement! I am going to try to attach pictures. I landed on my tailbone and arm/shoulder. Believe me, the last thing I want to do is get on another one of these things. I jump rope and walk/jog, lift weights, not weak or unable to use it properly. Just be careful.

The first side rocker I received was broken however they were quick with responding and replacing it. Great communication

I was so excited to find something that looked fun and compact to be able to work out in my house with limited space! The disappointment was the waiting process. At the time of purchase, it was advertised that shipment would take place between 1-3 weeks. By the 4th week of waiting, I reached out to ask about my order. There was a delay with customs. Understandable. I was offered a mystery gift as compensation. There was no gift in the package when my order arrived. It turned out they were issuing me a digital gift card when I reached out again. I understand the mystery part, but please give a little more guidance if we're supposed to look elsewhere outside of the physical package.

Onto the rock stepper... It was a bit awkward stepping onto it while trying not to fall over or lose my balance. It feels like you're very high up, but after a little practice with balancing and rocking, it gets easier. And I was right - it is fun! I am looking forward to using it daily and increasing my time slowly.

Please update your shipping timeline to account for any hurdles along the way. I think you'd have less frustrated customers if you don't overpromise on something beyond your control.

Revised again - finally received response.

Revised review, one star - still no response!!!!!!

Product - fine. But I am an affiliate for this brand which means I help promote my use of the product and I earn a fee for purchases made from my link. It's how so many things work.
BUT I HAVE NOT RECEIVED A PAYOUT IN A MONTH - they are marked as FAILED in my Social Snowball portal and the company that handles the program says that Lhanel does not have enough funds in the payout account to pay my affiliate fees.
I have contacted CS multiple times through email, facebook, instagram and zero response.
I still think my Rock Stepper is a great tool and I use it almost daily, but I refuse to let this company profit off of me regularly and not pay me the small fee I signed up for. They owe me a good chunk of change at this point, and I just want them to uphold their side of the contract.

I love my rock stepper!

I bought this because I deal with chronic physical issues, and it seemed like the perfect way to stay active on bad flare-up days without having to go outside. It's been a fantastic workout and honestly, pretty fun too!

My first rock stepper had some issues, but the LhanelFit team was super quick to help and sent a replacement right away. Couldn't have asked for a better experience.

Would 100% recommend, especially if you're in a similar situation to mine!

I was really excited about the rock stepper when it received it. I used in in 10 minute increments about 15-20x before it broke. The weld gave way and cause me to fall while using. For reference, I am a 5’3 - 130lb woman who was using it on my tile floor.
I’ve reached out to customer service twice with no reply. Buyer beware.

I absolutely love my Rock Stepper. I only do a few minutes a few times a day. So glad I purchased it. I work at a call center so I'm sitting most of my shift. My lower back no longer feels so stiff.
Plus I reached out to the company to find out about my order and they got back to me promptly.

UPDATE: I received the item today(4/26). The quality of the item looks good. They should just be upfront and honest by telling people that it could take up to 8 weeks to receive. Since I did receive the item and I'm happy with the quality, I raised my rating from 1 star to 3 stars.

I ordered and paid for the rock stepper on 3/8, I immediately received an email saying that it would be 1-3 weeks for shipping. At 3 weeks I emailed support asking for an update. They replied and told me shipping was now 2-4 weeks. I was okay with that especially since they answered so quickly. But, it has now been 5 weeks and my emails are not being answered. My latest email was to ask for a refund. They have my money, I don't have my item, and they don't answer emails. I feel like I was scammed.

I was hoping to include a screenshot of the email I was sent offering me a $15 gift card to leave a 5 star review. My order was delayed, I got no updates and was told I’d get a “special surprise” when my order shipped which I did not. Poor customer service, bribery rating strategy and scam vibes to keep people waiting. Oh, the product is just meh. Wouldn’t recommend.

I love this product! I have had it for 1 year and still use it all the time!

I love love love this step rocker. I can feel the full body workout and I only have to do it for a few minutes. Love the color as well. I recommend this to everyone!

I placed an order on January 17, 2026, with a stated shipping timeframe of 3–5 weeks. It has now been nearly 10 weeks and I still have not received my item or a tracking number.

Customer service repeatedly responded with generic updates saying the order was still in production. Most recently, I was told my order is on hold and would not be shipped unless I closed my payment dispute first.

This is extremely concerning. I am not comfortable closing a dispute without proof of shipment.

Based on my experience, I would advise others to proceed with caution when ordering from this company.

Excellent customer service. Had a problem with the functionality of this product and immediately had the problem solved
It doesn’t get better than this

Somehow during the order process my address was changed and I never noticed until when I started receiving notifications of delivery. On the day, nothing arrived so I checked the invoice and that is when I realized the issue. Reaching out to support was my first choice and I am happy to say that I did. They have been nothing but gracious. They shared what will happen and everything they said happened. Everything has been reprocessed/resolved. Thank you to the support team as I’ll be toning up my summer body. It and me are appreciative of you!