Libertinethelabel Reviews 

Don’t waste your money the quality is not like advertised. Terrible customer service .

This business has zero goodwill, I ordered, as advertised, a teal velvet dress, it wasn't teal, but an electric blue, it was not velvet but viscose nylon, they claim always using quality fabric, this fabric was garish, thin and cheap looking. They do not explain a glittery thread running through it either. As by my consumer rights, I rejected the dress, returned it, within my consumer rights, as the dress was not as advertised, I requested a refund. This label will not refund me. I have, as by my consumer rights, legally rejected a store credit, I will never buy from this label ever and if I don't use the credit, I have legally rejected within 6 months, it expires! I am absolutely disgusted in this label. The dress looks attractive in the adverts, the style is the same, the fabric is poor and does not represent what it is like in real life. I have checked with consumers institute and this is illegal. consumers have rights.

"If an item you order online is significantly different from the description, color, or fabric advertised, it does not match its description. Under New Zealand's Consumer Guarantees Act, you have the legal right to a full refund in your original payment method—store credit is not acceptable"

I have legally requested a refund. I have been blocked on their Facebook page & Instagram. They refuse to reply to emails.

As explained to them, had they a bricks and mortar shop and had I seen the dress in their shop, I would never have looked at it. Real life does not depict the online advertising.