Liberty Reviews 8,694

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,142 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the exceptional service and professional staff. Customers consistently praise the team for their helpfulness, clear communication, and dedication to making complex processes easy to understand. Many appreciate the prompt responses and constant updates, which contribute to a smooth and stress-free user experience. Some people also felt that while the service was generally good, there were occasional delays in processing or responses from the company itself, rather than the individual brokers.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, knowledge, and supportive... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent from start to finish... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting clear communication and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how the process was made easy, clear,... See more

Response time

Customers had positive experiences with response times, frequently praising the promptness and clarity of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Richard was amazing and helped us through buying a block and land and building our first home. As we were first home buyers everything was so new and confusing to us, but Richard explained everything... See more

Rated 5 out of 5 stars

We approached Ruth to get a second opinion, before we made a decision on what we were going to do. We are so glad we went with Ruth as our broker. She was very clear with her communication, and above... See more

Rated 5 out of 5 stars

Jimmy provides a quick, smooth easy service resulting in the best outcome for my financial situation. Options with advice and a guided process with the paperwork. Thank you

Rated 5 out of 5 stars

Fantastic service from Lee. He made the home loan process easy to understand, kept me informed throughout, and worked hard to find a great mortgage option for my needs. Professional, responsive, and h... See more


Company details

  1. Financial Institution

Information provided by various external sources

At Liberty, our products are customised to suit the needs of more customers. We’re a free-thinking finance company that offers innovative solutions at competitive prices to support customers with greater choice. With a wide range of home, car, business and personal loans, as well as SMSF lending and insurance products, Liberty offers solutions to help more people get financial.

Disclaimer

Approved applicants only. Lending criteria apply. Fees and charges are payable. Copyright © 2019 All rights reserved | Liberty Network Services Pty Ltd (ABN 65 151 158 628/Australian Credit Licence 408042) (LNS) is a wholly-owned subsidiary of Liberty Financial Pty Ltd (ACN 077 248 983/Australian Credit Licence 286596). Liberty Network Services has access to products including those from Liberty Financial.

Contact info


4.9

Excellent

TrustScore 5 out of 5

9K reviews

5-star
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Rated 5 out of 5 stars

Excellent Mortgage broker

Pat made the refinancing process simple and stress-free. He was easy to deal with, kept me updated throughout, and helped secure a better outcome than I expected. His communication was excellent, and he was always happy to answer questions. I highly recommend Pat to anyone looking for a knowledgeable and reliable mortgage broker.

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

Richard was amazing and helped us…

Richard was amazing and helped us through buying a block and land and building our first home. As we were first home buyers everything was so new and confusing to us, but Richard explained everything and made it easy to understand. We were constantly updated and kept in the loop.
We would 100% recommend Richard to everyone.

February 1, 2026
Rated 5 out of 5 stars

Fantastic service from Lee

Fantastic service from Lee. He made the home loan process easy to understand, kept me informed throughout, and worked hard to find a great mortgage option for my needs. Professional, responsive, and highly recommended.

April 16, 2026
Rated 5 out of 5 stars

Highly recommend

Leanne was so helpful and easy to work with, she made the whole process smooth and stress free for us! We highly recommend Leanne to everyone!

June 14, 2026
Rated 5 out of 5 stars

I had the pleasure of working with…

I had the pleasure of working with Shaun during my property purchase, and I cannot recommend him highly enough. Shaun was professional, knowledgeable, and incredibly supportive throughout the entire process.

His communication was excellent, keeping me informed every step of the way and always making time to answer my questions. What stood out most was his genuine commitment to helping me achieve the best outcome and his ability to make a complex process feel simple and stress-free.

Shaun went above and beyond to ensure everything was handled efficiently, and his expertise gave me confidence in every decision. No matter what stage we were at, his positive attitude and signature “Happy Friday” theme brought a smile to the process and made the experience even more enjoyable.

I am truly grateful for his guidance, dedication, and outstanding service. If you’re looking for a broker who is trustworthy, responsive, and genuinely cares about his clients, I would highly recommend Shaun. Thank you for making my home-buying journey such a positive and memorable experience.

June 11, 2026
Rated 5 out of 5 stars

Maria is a pleasure to work with

Maria is a pleasure to work with. She is down-to-earth, trustworthy, considerate, and highly efficient. She always has your needs and best interests at heart. Over the years, we’ve built a strong connection and truly value her contribution. We look forward to a bright and successful future working together.

June 11, 2026
Rated 5 out of 5 stars

Couldn’t be happier

Couldn’t be happier, the team were very helpful and professional, very fast processing and made refinancing my home loan stress free. Thanks again!

June 10, 2026
Unprompted review
Rated 2 out of 5 stars

Mixed - difficult to engage with

Great range of financial products for a non bank, however being an online lender (ie no branch/F2F) the systems are extremely slow and discharging mortgages feels nearly impossible. Hours of waiting on a phone to get a discharge form, then have to wait weeks for them to be ready to discharge with their normal process time frames. Nothing complicated just a simple refinance to other bank. Won’t go this way in future but it may suit some. Do your research before going this way. Easy to get the money but very difficult to pay it out and discharge the loan!

June 11, 2026
Unprompted review
Rated 5 out of 5 stars

Professional and knowledgeable

I would recommend Diem to anyone! She is extremely knowledgeable, helpful, and kind natured. She always took the time to communicate with me regardless of whether it was on a weekend or past business hours. She made me feel at ease throughout the entire process of purchasing my first home. I can’t thank Diem enough!

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

We've used Tracey for home

We've used Tracey for home, Business and investment lending and always got what we wanted at great rates from lenders.
highley recommended!

April 10, 2026
Unprompted review

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