Liberty Reviews 

8,856
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,029 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly knowledgeable staff for guiding them through complex applications and making the entire mortgage process simple, smooth, and completely stress-free. Consumers deeply appreciate the exceptional service, prompt communication, and continuous support provided throughout every single step of their financial journey. Some reviewers were not happy with communication delays, mentioning frustratingly long wait times on the phone and slow responses regarding loan approvals. A few people also noted difficulties with online forms and lengthy processing times when attempting to handle refinancing or discharge requests.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, extensive... See more

Service

Clients share positive opinions on service, noting that professionals keep them well informed and make the... See more

Customer service

Customers had positive experiences with customer_service, consistently praising the helpful, responsive, and... See more

User experience

Reviewers express high satisfaction and appreciation regarding their user experience. Customers consistently... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the quick communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely amazing work done by Pankaj for our company lending. He made the whole process so simple and quick. Kept us informed all the way and exceeded our expectations. We never thought lending... See more

Rated 5 out of 5 stars

We used Hayley to help secure our first mortgage. She had great knowledge of the additional funding and grants available to us, and her knowledge and experience throughout the whole process were excel... See more

Rated 5 out of 5 stars

Fatemeh was amazing. Supportive, knowledgeable and prompt. Honestly could not have gotten my loan and later purchased my home without her help. She guided me through all the steps required and went ab... See more

Rated 5 out of 5 stars

Leigh knew exactly what I needed...was always 100% on top of everything, Her personal touch and care for me as her client ensured that my entire loan process was seamless and totally stress free. Hig... See more


Company details

  1. Financial Institution

Information provided by various external sources

At Liberty, our products are customised to suit the needs of more customers. We’re a free-thinking finance company that offers innovative solutions at competitive prices to support customers with greater choice. With a wide range of home, car, business and personal loans, as well as SMSF lending and insurance products, Liberty offers solutions to help more people get financial.

Disclaimer

Approved applicants only. Lending criteria apply. Fees and charges are payable. Copyright © 2019 All rights reserved | Liberty Network Services Pty Ltd (ABN 65 151 158 628/Australian Credit Licence 408042) (LNS) is a wholly-owned subsidiary of Liberty Financial Pty Ltd (ACN 077 248 983/Australian Credit Licence 286596). Liberty Network Services has access to products including those from Liberty Financial.

Contact info


4.9

Excellent

TrustScore 5 out of 5

9K reviews

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4.9

All reviews

(8,856)

993 reviews in the last 12 months

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Rated 5 out of 5 stars

Kylie is an excellent broker

Kylie is an excellent broker. She’s supportive and works really hard for her clients. I’ve now used Kylie three times to support me with my mortgages and refinance and I wouldn’t go anywhere else. I highly recommend her.

August 13, 2026
Rated 5 out of 5 stars

Our experience with Dash was fantastic

Our experience with Dash was fantastic. He was approachable, professional, and a pleasure to work with throughout the entire process. His communication was prompt, and he consistently provided useful, practical suggestions that helped us achieve the best outcome. Dash was responsive, knowledgeable, and made everything straightforward and stress-free. We highly recommend him and would gladly work with him again in the future. ⭐⭐⭐⭐⭐

July 15, 2026
Rated 5 out of 5 stars

Helpful team

Thanks for bringing to light the potential loss of a critical feature on my mortgage, and for making the transition process seamless.

August 11, 2026
Rated 5 out of 5 stars

Deanna explained everything to us

Deanna explained everything to us, clearly and without confusing or overwhelming us. We xould ask her anything, and she was there to help. Going the extra mile to check in with us, she was just amazing. 5 stars are not enough

May 8, 2026
Rated 5 out of 5 stars

Fatemeh was amazing

Fatemeh was amazing. Supportive, knowledgeable and prompt. Honestly could not have gotten my loan and later purchased my home without her help. She guided me through all the steps required and went above and beyond to ensure that every opportunity was available to me. Thank you so much Fatemeh

August 11, 2026
Rated 5 out of 5 stars

A big thank you to Varinder for all her…

A big thank you to Varinder for all her help with my finances and mortgage. She went above and beyond to make sure I understood my options and felt comfortable with every decision. Her advice and support gave me a lot of confidence throughout the process. I’m very grateful and would definitely recommend him to family and friends.

May 27, 2026
Rated 5 out of 5 stars

Years of Trusted Advice and Outstanding Results



I have been working with Robert Ghavam as my mortgage broker for several years, and I can confidently say that my experience with him has been exceptional.

Robert is incredibly knowledgeable, professional, intelligent, and genuinely committed to helping his clients make the right financial decisions. Over the years, I have contacted him with countless questions, and he has always been patient and happy to take the time to answer them properly. He doesn't simply arrange a loan and move on — he takes the time to educate you and make sure you understand your options.

One of the things I appreciate most about Robert is his extensive knowledge of the lending market. He has taught me so much about the major banks, different lenders, loan products, interest rates, lending policies, and how to structure finance effectively. He has consistently worked hard to find suitable and competitive loan options for me based on my circumstances and goals.

One experience that particularly stands out was when I purchased a property in 2020. Robert helped me secure a home loan with an interest rate of around 2%, fixed for five years. That loan made a significant difference to me over the following years and is something I have always appreciated.

Robert also understands property investment and finance at a much deeper level than simply submitting loan applications. His knowledge of the market, lending strategies and loan structures has been extremely valuable throughout my investment journey.

Over the years, his guidance and support have played an important role in helping me build my property investment portfolio. I genuinely believe that without Robert's knowledge, experience and assistance, building my portfolio would have been much more difficult.

What makes Robert stand out is the combination of his experience, professionalism, intelligence, patience and willingness to help. He takes the time to understand what you are trying to achieve and explains things clearly so you can make informed decisions.

After working with him for several years, I have developed a great deal of trust and confidence in his advice and service. I am extremely happy with the support he has provided me and would highly recommend **Robert Ghavam** to anyone looking for an experienced, knowledgeable and professional mortgage broker.

Thank you, Robert, for all your support, guidance and hard work over the years. Five stars without hesitation.

June 2, 2026
Rated 5 out of 5 stars

He will find the loan you need and he will find it quickly

My partner and I had been very unhappy with a lengthy and frustrating loan application process with People's Choice. After two months, we still only had conditional approval, and we were just two weeks away from settlement when I was lucky enough to get in touch with Oliver.

Oliver immediately contacted Macquarie and even managed to get them to take into account a salary increase my partner was due to receive the following month, allowing us to increase our loan amount by $50,000 (not accepted by People's Choice).

Most importantly, his communication throughout the process was exceptional. He called me in the morning, afternoon and evening with updates, and managed to get everything sorted out within 24 hours.

By the next day, we had formal approval from Macquarie. The following day, we were signing the loan documents, and on the third day both the bank and Oliver were already in contact with our solicitor to make sure everything was ready for settlement.

After two months of uncertainty, Oliver managed to turn the situation around in a matter of days. We couldn't have asked for a better experience.

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

Unbelievably Good Service

Maria made a long and complex process straight forward and clear. She was amazing. This was an SMSF purchase, just after recent Government changes which should have made things even more complex, but Maria's guidance and expertise made the experience seamless.

July 31, 2026
Rated 5 out of 5 stars

Exceptional Mortgage Broker & Financial Advisor

I have had the pleasure of working with Robert Ghavam for more than 8 years, and I can confidently say that he is one of the most knowledgeable, supportive, and patient mortgage brokers and financial advisors I have ever worked with.

Robert has an exceptional understanding of his clients’ needs and always takes the time to listen, explain the options clearly, and provide advice based on his extensive knowledge and experience. His ability to understand the bigger picture and make well-informed decisions has been incredibly valuable to me over the years.

Thanks to Robert’s professional financial advice and guidance, I have been able to secure several properties and successfully build my investment portfolio. His advice has helped me make confident financial decisions and continue moving forward with my investment goals.

What I appreciate most about Robert is that he genuinely cares about his clients. He is always patient, approachable, responsive, and willing to go the extra mile to find the right solution.

I highly recommend Robert Ghavam to anyone looking for a knowledgeable, trustworthy, and experienced mortgage broker and financial advisor. His expertise and guidance have made a significant difference to my financial journey over the past 8 years.

Thank you, Robert, for your continued support, valuable advice, and dedication. I couldn't recommend you highly enough!

June 28, 2026
Rated 5 out of 5 stars

Lisa is the one to trust

Lisa took control of handling all matters myself and my solicitor could not manage. She was knowledgeable, professional and extremely kind when communicating. I had never used a broker before but will only have Lisa handle any further finance contracts I enter into.

August 9, 2026
Rated 5 out of 5 stars

honest and transparency

Truong was very honest and transparent from day 1. He didn’t waste our time recommending lenders and putting forward an application that would be wouldn’t be matching our circumstance. Truing worked very hard to negotiate interest rate and establishment fees. Highly recommended.

July 22, 2026
Unprompted review

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