Liberty Mortgage Solutions Reviews 

194
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the team's exceptional dedication and professionalism. Customers frequently highlight how friendly and deeply knowledgeable the staff are, making complex property purchases feel remarkably smooth and straightforward. Reviewers emphasize that communication is consistently prompt, thorough, and clear from the very beginning until the final completion day. Many people also note that the advisers go above and beyond to find the best rates, answering every single question with genuine care and patience. Buyers truly appreciate the reliable support, noting that nothing ever feels like too much trouble for these dedicated advisers.

What people talk about most

Staff

Customers had overwhelming satisfaction with staff, noting they were super supportive, extremely... See more

Service

Reviewers mention positive feedback about service, noting that advisors are consistently responsive,... See more

Customer service

Consumers find customer service to be exceptionally supportive and professional, expressing deep appreciation... See more

User experience

Users describe satisfaction with user experience, highlighting smooth and stress-free processes from start to... See more

Response time

Reviewers highlight high satisfaction regarding the response time, noting that emails and inquiries are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Zoe supported us from day one on our first home purchase and gave us exactly the reassurance we needed as first-time buyers. We honestly couldn’t have asked for better guidance. Even when she was out... See more

Company replied

Rated 5 out of 5 stars

Can't praise the service from Liberty Mortgage Solutions highly enough. Zoe was absolutely amazing from first contact and kept me informed and updated on every aspect of my mortgage and insurance. No... See more

Company replied

Rated 5 out of 5 stars

We cannot thank Zoe and Mhairi enough, they made our remortgage simple and stress free, always available to help and guide us with their professionalism and knowledge. This is our second time remortg... See more

Company replied

Rated 5 out of 5 stars

Words cannot describe how amazing Zoe and Mhairi are, me and my partner are both first time buyers, they helped us with everything especially after issues happened. They were super supportive and alwa... See more

Company replied


Company details

  1. Mortgage Broker
  2. Insurance Broker

Written by the company

Mortgage and protection advice with the customer at the heart of everything. First time buyers, home movers, remortgages, Buy to Let and Lifetime mortgages. Life and critical illness cover, family income benefit, personal income protection.


Contact info

4.9

Excellent

TrustScore 5 out of 5

194 reviews

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4.9

All reviews

(194)

58 reviews in the last 12 months

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Rated 5 out of 5 stars

Both Zoe and Mhairi have been amazing…

Both Zoe and Mhairi have been amazing and instrumental in my mortgage application process! Zoe has been extra diligent in securing the product, and Mhairi has been very good at communicating, chasing and liaising with the lender as it took extra long to get the offer. Never had the need to chase them for an update- once was always forthcoming! I cannot recommend them enough and thanks both for your support.

August 20, 2025
Unprompted review
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Reply from Liberty Mortgage Solutions

Olga, thank you for your comments and your patience with the lender! It has been a pleasure to help you purchase your new home and hope that you will be very happy. Zoe

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Rated 5 out of 5 stars

Great communication!

Zoe and Mhairi were very helpful throughout. Clear communication all the way. Made life very easy for us.

August 1, 2025
Unprompted review
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Reply from Liberty Mortgage Solutions

Thank you for your comments and a pleasure to help out. Zoe

Rated 5 out of 5 stars

Self Build Mortgage Experience

Zoe, and latterly Mhairi, were very thorough throughout the entire application process. Zoe began the process with us and talked us through everything, keeping us right as we went along. She chased up when the lender was taking their time to get back to us, holding things up. She also always made time for us for phone calls, and was very responsive with emails. She made the entire process much less stressful, and would happily use her services again.

July 23, 2025
Unprompted review
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Reply from Liberty Mortgage Solutions

Calum, thank you for your comments and a pleasure to have helped out. Looking forward to seeing pictures of the completed build! Zoe

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Our mortgage advisor, Zoe, was friendly, approachable, and genuinely did her best to secure us an excellent rate. Communication was clear and consistent throughout, with regular updates that kept us fully informed. Zoe and Mhairi made what could have been a stressful process feel straightforward and stress-free. Highly recommended!

August 14, 2025
Unprompted review
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Reply from Liberty Mortgage Solutions

Rochelle, thank you for your comments and delighted to have gotten this sorted for you both. Zoe

Rated 5 out of 5 stars

I was referred by my friend

I was referred by my friend, I am so glad that Zoe and Mhairi helped me in my residential and BTL mortgages offers/extended time to complete, chased the lenders updated me on every step, I have already recommended them to my friends and would certainly do again. Very focused and knows the job. Thank you, Zulfiqar

August 8, 2025
Unprompted review
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Reply from Liberty Mortgage Solutions

Zulfiqar, thank you for your comments and it has been a pleasure to help out with various mortgages. Much appreciated that you have recommended us to others. Zoe

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Rated 5 out of 5 stars

Fantastic Service

This will be the third time we have used Zoe for our mortgage and life insurance policies. She is fantastic to deal with and can't recommend her enough.

Excellent communication via both emails and phone. Extremely knowledgeable and very friendly.

Would highly recommend.

August 6, 2025
Unprompted review
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Reply from Liberty Mortgage Solutions

Angus, thank you for your comments and it is always a pleasure to help you out. Zoe

Rated 5 out of 5 stars

Highly recommend

Liberty Mortgage Solutions were friendly, approachable and processed my re-mortgage application quickly. Highly recommended!

August 3, 2025
Unprompted review
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Reply from Liberty Mortgage Solutions

Thank you for your comments and it was a pleasure to help out. Look forward to working with you again in the future. Zoe

Rated 5 out of 5 stars

Exceptional Support for My First Mortgage

As a first-time buyer, the mortgage process initially felt daunting, but Zoe and Mhairi at Liberty Mortgage Solutions made the entire experience incredibly smooth and stress-free.

Right from the beginning, they were both extremely insightful and helpful, taking the time to clearly explain each step and ensuring I fully understood all my options. What stood out most was their responsiveness. Any questions or concerns I had were answered quickly and thoroughly, often on the same day.

Their professionalism, patience, and friendly approach made me feel at ease and gave me confidence throughout the entire process. I couldn’t have asked for better support in securing my first mortgage.

I highly recommend Liberty Mortgage Solutions to anyone looking for guidance and a reliable, supportive team.

July 22, 2025
Unprompted review
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Reply from Liberty Mortgage Solutions

Ben, thank you for your comments and it was a pleasure to help you into you first home. Hope that you will be very happy. Zoe

Rated 5 out of 5 stars

Fantastic service

Zoe was absolutely fantastic in securing my mortgage. She was very professional, responded quickly to any queries and nothing was too much trouble. Zoe delivered first class service and I wouldn’t hesitate in using her again and I would highly recommend her to others. Mhairi who kept me updated with my mortgage offer was also very professional and kept me fully updated on the progress of my application and was also very professional….overall I had a great experience!

July 16, 2025
Unprompted review
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Reply from Liberty Mortgage Solutions

Craig, thanks so much for your comments and it was a pleasure to help. Zoe

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Rated 5 out of 5 stars

Zoe is an absolute rockstar

Zoe is an absolute rockstar! She is knowledgeable, responsive, and has been guiding me through the entire process with ease. Special shoutout to Mhairi, who assisted with the application paperwork and kept everything running smoothly. Their professionalism and expertise is recommendable. I'd highly recommend Liberty Mortgage Solutions to anyone looking for mortgage advice/support.

July 9, 2025
Unprompted review
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Reply from Liberty Mortgage Solutions

Gideon, thank you so much for your comments. It has been a pleasure to get everything sorted for you and hope you will all be very happy in your new home. Zoe

Rated 5 out of 5 stars

I can always highly recommend Zoe

I can always highly recommend Zoe, very professional, knows the mortgage market inside out at any time whatever the economic situation. Zoe has been arranging my mortgages for over 15 years! I have recommended her to many over the years and each of them have thanked me and said how fantastic Zoe is getting them exactly the mortgage they needed be it residential or BTL. You can go to Zoe and her team at Liberty with confidence that you will be a happy customer.

July 1, 2025
Unprompted review
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Reply from Liberty Mortgage Solutions

Irene, thank you so much for your comments and always a pleasure to help out. Zoe

Rated 5 out of 5 stars

A Highly Experienced Mortgage Broker

We had the pleasure of working with Zoe Cox through First Mortgage, with Zoe trading under Liberty Mortgage Solutions. We were extremely thorough and selective when choosing a mortgage broker, as it was important to us to work with someone who genuinely prioritised our interests — a true professional with plenty of experience.

After an initial consultation with Zoe (and numerous conversations with other advisors), it was clear she was the right choice. I’m so glad we trusted our instincts. Throughout the entire process, Zoe was honest, transparent, and highly professional.

She wasted no time in securing our full mortgage application — it was completed and approved before our solicitors had even caught up! A few weeks later, when interest rates dropped slightly, I asked if our rate could be reviewed. Zoe handled this quickly and efficiently, ensuring we got the best possible deal before exchange.

We couldn’t be happier with the service Zoe provided and would highly recommend her to anyone looking for a reliable and knowledgeable broker.

July 4, 2025
Unprompted review
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Reply from Liberty Mortgage Solutions

Kierron, thank you so much for your comments. It was a pleasure to help you into your first property and I hope that you and Oliva will be very happy. Zoe

Rated 1 out of 5 stars

Do not recommend

I was recommended Zoe however she never returns calls and when finally she txt me after I tried her number, she arranged a call 1 week later . I received no call and once again had to contact her .
Really poor service and not sure how she runs a business like that !

June 26, 2025
Unprompted review
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Reply from Liberty Mortgage Solutions

Victoria, I apologise if you have experienced problems speaking with us. We try to answer all calls which isn't always possible when in meetings but we always call people back if they leave messages. We try to offer as much flexibility as possible with our appointments to fit in with client's availability.

Thank you for your feedback. We’re genuinely sorry for any inconvenience

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Rated 5 out of 5 stars

Zoe and Mhairi

Zoe, is just an incredible professional in what she does. She is so friendly so prompt in responding and accommodating, always ready to help and assist us holding our hands in this first mortgage which our biggest investment so far and then come Mhairi smooth operation and very friendly both of them hassle free. Would 101% recommend them to anyone that cares or not care because both of them were so amazing. I am so happy.

June 23, 2025
Unprompted review
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Reply from Liberty Mortgage Solutions

Thank you for your comments and it has been a pleasure to help you into your first home. Hope that you will all be very happy. Zoe

Rated 5 out of 5 stars

Understanding and friendly

Very friendly and warm. Felt like I could talk through my finances in a safe way to get the mortgage/offer that suited me. Definitely recommend them to others.

June 23, 2025
Unprompted review
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Reply from Liberty Mortgage Solutions

Tess, thank you for your comments. It has been a pleasured to help you into a beautiful new home. Zoe

Rated 5 out of 5 stars

Zoe and Mhairi were a great help in…

Zoe and Mhairi were a great help in assisting me with the re mortgage of my flat. They had good options and helped me work out the best plan that suited my needs. I would definitely recommend Liberty Mortgage Solutions.

June 18, 2025
Unprompted review
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Reply from Liberty Mortgage Solutions

Stuart, thanks for your comments and always happy to help. Zoe

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Rated 5 out of 5 stars

Zoe has helped me with many…

Zoe has helped me with many remortgages, professional, informative and extremely helpful making the process stress free. She gives the best possible advice to ensure I always get the best deals.

June 16, 2025
Unprompted review
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Reply from Liberty Mortgage Solutions

Carmen, always a pleasure to help and thanks for your comments. Zoe

Rated 5 out of 5 stars

My experience with Zoe and Mhairi was…

My experience with Zoe and Mhairi was awesome. Zoe was there every step of the way to answer all my questions, she is very patient and ensures she does everything to give you the results you desire. I couldn't have done this purchase without them. I am really grateful and I recommend them 100%. Laura ugolo

June 16, 2025
Unprompted review
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Reply from Liberty Mortgage Solutions

Laura, thank you for your comments and it was a pleasure to help you into your first home. Hope that you will all be very happy there. Zoe

Rated 5 out of 5 stars

Excellent service by Zoe and Mhairi

Excellent service by Zoe and Mhairi. Zoe made sure I understood everything and recommended the best product for my needs. Mhairi took over the admin part and kept me constantly updated. Thanks for making this easy

June 4, 2025
Unprompted review
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Reply from Liberty Mortgage Solutions

Abanop, thank you for your comments and it has been a pleasure to assist in your first purchase. Zoe

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