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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers are consistently pleased with the product, often describing it as beautiful, high-quality, and a perfect, thoughtful gift. People appreciate the excellent quality of the materials, printing, and illustrations, noting the attention to detail and personalized options that make the books special and engaging for children and adults alike. The ordering process is frequently highlighted as easy and thorough, and many consumers are happy with the fast delivery service, often receiving their items sooner than expected and well-packaged. However, some customers also noted issues with their orders, including receiving books in the wrong language, with incorrect stories, or with different characters than selected. A few other people also felt that the delivery was delayed despite paying for premium shipping, indicating a discrepancy between promised and actual delivery times.

What people talk about most

Product

Clients share positive opinions on product quality and design. Many reviewers praise the beautiful books,... See more

Quality

People report positive experiences with quality. Customers are impressed with the high quality of the books,... See more

Order

Reviewers highlight positive aspects of their orders. Many customers found the ordering process easy,... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight fast delivery... See more

User experience

Reviewers mention positive feedback about user experience. Customers praise the attention to detail, wording,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The most beautiful gift ever could imagine. Order for my boyfriend fro Christmas as a story with my daughter. They had option in Portuguese and it's amazing cz he is Brazilian and it's just made it e... See more

Rated 5 out of 5 stars

I was scrolling down on the social media when I saw a video like a recommendations for father's day gifts. I looked at it and I loved the personalised book, where you can make drawing images simil... See more

Rated 5 out of 5 stars

I bought a custom book for my wife as a Christmas gift. The book is great! All the materials used for the book are of good quality and the delivery was quick considering it had to ship overseas. 1... See more

Rated 5 out of 5 stars

Amazing website. The book meant to be for my husband and for our daughter and I thought that will be a gift for Christmas for him. It came sooner than I expected but in a good way, came one day before... See more


Company details

  1. Book Publisher
  2. Children's Store
  3. Children's Toys Store
  4. Gift Shop

Written by the company

Personalised children’s books. Fanatical about quality and social responsibility. We donate to literacy charities for every book sold. 100% Recycled Paper.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

819 reviews

5-star
4-star
3-star
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1-star

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

A gift like no other

I purchased three Librio books; two for newborns, and one for two little sisters, involving them both in the story. The rave reviews from the parents, and the fact that each of the books has made it to the sleeptime reading rotation, has been just wonderful to witness.
Thank you for doing what you do, Librio!

February 15, 2022
Unprompted review
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Rated 5 out of 5 stars

Very nice book with a very nice…

Very nice book with a very nice designed package for delivery.
It was a present for my 2 year old daughter. It is still a little much for a 2 year-old, but she will grow into it. We also play with the package.
Delivery also went well.

January 20, 2022
Unprompted review
Rated 5 out of 5 stars

Great present

Wonderful Story and Our children love the illustrations.
And I love the Story behind the Story :-)

highly recommended!!!

January 20, 2022
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Rated 5 out of 5 stars

The quality of these books is great

The quality of these books is great! And the whole design of their packaging is amazing! Everything seems to be so well thought through.
The delivery was very quick. And i already ordered twice there

January 20, 2022
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Rated 5 out of 5 stars

The best customer service I have ever…

The best customer service I have ever experienced. Librio's products speak for themselves and are absolutely brilliant and well made. What impressed me even more, was the care and continuous support I received from the lovely customer relations team. Huge thanks to Steffi, who made sure my book arrived on time before Christmas although I understand how incredibly busy they must be this time of year. She was empathetic and prompt in her replies, I couldn't ask for a better service. Huge thank you to the whole team!

December 23, 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommended, excellent product & service.

What’s not to like. Wonderful book for my granddaughter. A quality item. Lovely story in our own language (Cymraeg - Welsh). Customer care is first class. I shall be buying more from Librio as they have other stories/titles. I highly recommend.

December 13, 2021
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Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Website was really easy to use and produced a really special book. The finished book was lovely. Being able to customise the story with a choice of features for the characters: hair style, colour, clothes colour, as well as the name. Other book sites do not have all these options. The packaging was good, even having a ‘flat pack bear’ holding the book securely in place. The company also support a charity to provide a book for a child overseas each time one is purchased.

December 10, 2021
Unprompted review

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