License Tom Reviews 

1,460
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Considering 1,118 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the products, noting that software licenses activate smoothly and function perfectly. The customer service and staff receive consistent praise for their exceptional helpfulness, patience, and professional approach. Reviewers frequently commend the quick response times and efficient resolution of issues, including exchanges for incorrect purchases or installation assistance, demonstrating outstanding and reliable service. However, some people occasionally faced initial challenges with product key activation or licenses being flagged. Despite these occurrences, the support team consistently resolved concerns promptly and effectively, often providing new keys or exchanging incorrect software versions.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the ease of installation and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the excellent and outstanding... See more

Response time

Reviewers mention positive feedback about response time, with many customers expressing satisfaction with the... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Service

Clients share positive opinions on service, consistently highlighting the excellent customer support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently bought MS Office professional pro licence through Groupon at a huge discount from RRP and was surprised to find how easy it was to download the software from LicenseTom. Clear instructions fo... See more

Rated 5 out of 5 stars

David was absolutely awesome to work with. If this is how they normally treat customers, this team and department are doing it the right way! Thanks for all your help!

Rated 5 out of 5 stars

I lost my subscription to my Office 24, David at License Tom.com worked with me for about 3 days to finally get it back up and running. This man has the patience of Jobe!!!! always cool, calm and co... See more

Rated 5 out of 5 stars

I had an outstanding experience purchasing Microsoft Outlook from License Tom. The entire process was quick, straightforward, and hassle-free. The software was exactly as described, the license ac... See more


Company details

  1. #1 of 34 best companies in Computer Software Store

Written by the company

We are Microsoft partner and resellers. We offer over 1,000 digital products, covering the full range of needs for Windows, Mac, gaming consoles, tablets, and smartphones.

Why Customers Trust LicenseTom

Written by the company

Instant Digital Delivery
Receive your product key and instructions by email shortly after purchase. No waiting, no shipping — fast and simple access.
Reliable & Verified Service
We operate through established software distribution channels and work with trusted suppliers to ensure reliable products.
Support When You Need It
Our team is available to help with installation and activation, ensuring a smooth experience from start to finish.

Our Delivery & Support Guarantee

Instant digital delivery with support

All products are delivered digitally via email shortly after purchase, including your activation key and step-by-step instructions. If you experience any issues with installation or activation, our support team is available to assist you. If a product does not work as intended, we will provide a replacement or a suitable solution. We are committed to ensuring a smooth and reliable experience from purchase to activation.

Contact info

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Secure Software & Game Deals

Instant delivery • Trusted service • Support available

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 7% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,460)

1,113 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am so happy that I found License Tom

I am so happy that I found License Tom. The price is perfect! I am a nursing student and needed word for my essays. He was able to walk me through the steps by providing a step by step detailed email showing to the instructions. I am so happy I made this purchase.

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Very proactive and quick service

I encountered a problem, and David from customer service team was very quick to resolve it. Pleasantly surprised as I did not expect such a quick resolution/ response.

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

I accidentally purchased the wrong…

I accidentally purchased the wrong version of office Windows vs. Mac, and David the rep helping me was extremely quick to respond and resolve my issue, providing me a free exchange of office windows for Mac! I was able to resolve in the matter of a few hours with David, whereas I'm sure other companies might have taken, days or weeks to exchange or issue a refund. Additionally, it is so nice to be going back and forth with what appears to be a person instead of a bot. Really appreciate the support on the site.

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

License Tom

Hello David,

The License Tom Support Team has been exceptionally helpful in guiding me through the installation process. The customer service team was remarkably prompt in responding to my help email, providing assistance within minutes. Super great company. Thank you for all your help.

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

i recently bought a license through License Tom and had a great experience. The original buy was beyond smooth. The license was emailed to me super quickly. I needed some help with the setup and they responded to my email in record time. Overall my experience has been fantastic and I have already referred them to a few people. Will be sure to go back to them if I ever need.

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Microsoft Key

Purchased a Microsoft Key via Groupon. Received my activation code and email with key very quickly. Will always purchase my Microsoft needs from License Tom. Will recommend to others.

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

office 365 office 2024

I had problem with install. david took care of me. I'm new with ipad and imac and wow Dave so supportive and responsed with all emails. i finally got it running on my ipad.

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

I'm older & not as tech savy

I'm older and a little below average with new technology. Dave was so supportive and responsed super quickly to all emails. We finally got it installed. I appreciated his patience

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great place to purchase software.

The process of ordering and redeeming the software product code was quick and easy. The customer service team was very helpful in resolving issues with activating the purchased software. Great company ? I will definitely purchase more software from them in the future.

May 10, 2026
Unprompted review
Rated 5 out of 5 stars

Very good price and customer service

Very good price. Had difficulty upgrading from Windows 11 Home to Windows 11 Pro. Emailed 3 times, the response each time was in less than 5 minutes and the issue was resolved quickly. I recommend licensetom.com. Excellent customer service.

May 9, 2026
Unprompted review
Rated 5 out of 5 stars

The Microsoft 2024 Professional…

The Microsoft 2024 Professional application was easy to install by following the instructions provided. The Microsoft Publisher was not included in the suite, however, I requested and David at Licensetom.com offered to provide me with a complimentary Microsoft 2021 application that included Publisher. David explained that Microsoft 2024 Professional no longer included Publisher. Thanks David.

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

Needed help with Microsoft Licensing

Needed help with Microsoft Licensing. Failed to activate Office. Contacted License Tom for help on a Saturday afternoon. I thought, oh boy not going to get very far today but with an hour (because I was doing other things too) they had ma back up and activated. They then took the next step to ensure that it was actually done. This kind of service is rare. I very much appreciated every aspect of their support.

May 9, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing support

Amazing support. I purchased the wrong version and they assisted me without hesitation. The turn around time from purchase to download to error support - super quick!

Would recommend without hesitation- 5 stars....!!!!!

May 9, 2026
Unprompted review

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