Lichtbild Reviews 

295
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 201 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality, attractive colors, and precise geographical details of the custom three-dimensional maps they designed. People also deeply appreciate the extremely swift international shipping and wonderfully secure packaging that successfully protects these delicate items during transit. Shoppers find the ordering process very simple and express strong intentions to make future purchases for gifts. However, some customers also noted that specific prominent landmarks were missing or did not accurately resemble reality in their city models. A few reviewers additionally mentioned minor structural issues, such as loose components or visible imperfections with the framing upon arrival.

What people talk about most

Product

People report positive experiences with product, noting that the items are well-constructed and feature... See more

Quality

Customers had positive experiences with quality, highlighting that the models are astoundingly detailed, very... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting fast international... See more

Order

Reviewers highlight positive aspects of order, noting that the website is easy to use and provides a fun... See more

Location

Reviewers express high satisfaction regarding the accuracy and detail of their chosen location models.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Saw the online pop up advert for the 3D models. I was looking for something different and unique, this looked like the very thing. Ordered, fast response from team. Delivered in a fantastic packaging.... See more

Company replied

Rated 5 out of 5 stars

Great model - as specced. Very easy to use web interface so its possible to precisely spec the area you want covered and level of detail. Also to review the different colour options for your model to... See more

Company replied

Rated 5 out of 5 stars

I wanted to produce a unique map of Dartmoor showing the route of my recent long distance walk. This was the Dartmoor Perambulation. I selected the area that covered the full 52 mile circular walk. I... See more

Company replied

Rated 5 out of 5 stars

The map looks fantastic, incredibly detailed. This is a present for my father-in-law, who as we know are difficult to buy for. I think he will love it! I was worried about shipping, 3D-prints are deli... See more


Company details

  1. Model Design Company
  2. Architectural and Engineering Model Maker
  3. Decoration and Interior Design Store
  4. Digital Printer
  5. Handicraft
  6. Model Shop

Written by the company

We craft any location on earth, from iconic landscapes to the smallest hometown. 100% Made in Germany. Worldwide Shipment.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

295 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(295)

290 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What a great concept

What a great concept. Pick any location in the world, tailor it to your desire and in a very short period of time (i.e. 2-3 days) the product was shipped.

Lichtbild created a perfect, personable to me, treasure our family will cherish for years to come.

I highly recommend!!

May 11, 2026
Unprompted review
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Reply from Lichtbild

Thanks Carl! ☺️

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Rated 5 out of 5 stars

Excellent product

Very easy web-site to order on and great communication from the Team.
Quickly despatched and easily tracked. Well made and detailed product - highly recommended.

May 11, 2026
Unprompted review
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Reply from Lichtbild

Thanks Andy! ☺️

Rated 1 out of 5 stars

The affiliate program that was supposed…

The affiliate program that was supposed to pay commissions didn't make any payments and deleted my account.

May 12, 2026
Lichtbild logo

Reply from Lichtbild

Lichtbild-Manufaktur does not operate an affiliate program. There are no affiliate accounts on our side and no commission payments to make. This review appears to be directed at a different company.

If you believe this is a misunderstanding, please contact support@lichtbild-manufaktur.shop so we can clarify.

Rated 5 out of 5 stars

Wonderful! A little spot on a Canadian Island!

Amazing! From a 'spot' on Vancouver Island, Canada you were able to create this piece! I'm so very pleased. My chosen area doesn't have world famous landmarks, or high density well known locations. It is exactly what I wanted - it is where 'home' is. It is wonderful! Thank you!

May 11, 2026
Unprompted review
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Reply from Lichtbild

Thanks Keith — glad it found its way to your Canadian Island spot! ☺️

Rated 5 out of 5 stars

Very accurate representation

Lichtbild created a very beautiful model of my chosen location. I couldn't believe how accurate the terrain is. From creation to my doorstep in less then one week.. that very good for the model traveling half way across the world.

May 5, 2026
Unprompted review
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Reply from Lichtbild

Thanks Vincent! ☺️

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Rated 5 out of 5 stars

A lovely product

A lovely product, well made with fast production and despatch. Communication and process as efficient and flawless as it could be.

May 9, 2026
Unprompted review
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Reply from Lichtbild

Thanks Mark! ☺️

Rated 1 out of 5 stars

False marketing

False marketing. Excellent quality shown on video. When I ordered, they came back with half of the board absolutely empty. They do not own upto false marketing. Why would you send something g that doesn’t represent reality if the whole idea is to replicate the area?

May 4, 2026
Unprompted review
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Reply from Lichtbild

Dear customer,

Thank you for your feedback. We have to respectfully push back on the accusation of false marketing, because the facts of your order do not support it.

The model you received matches the preview that was shown in our configurator before you placed the order, one to one. Our preview is generated from the same topographic data that drives production. What you saw on screen at checkout is exactly what we manufactured.

Our models are precise reproductions of real geography at a fixed scale of 1:5500. We cannot add buildings, hills or detail that does not exist at the location you selected. If the chosen address sits in an area that is mostly open fields, the model will show mostly open fields, because that is what the area looks like in reality. This is not a flaw of the product, it is the product, and it is visible in the preview before purchase.

Marketing material naturally shows examples from dense, visually rich locations. The configurator is the tool that shows what your specific address will look like, and it is shown before any payment is taken.

Kind regards,
Julian Ambrozy
Lichtbild-Manufaktur

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience

A very professional, fast, elegant creation. Perfect fast shipment, perfectly protected. Thank you

May 4, 2026
Unprompted review
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Reply from Lichtbild

Thanks Sigfrid! ☺️

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Rated 5 out of 5 stars

Quality in workmanship and detail

Quality in workmanship and detail. Was able to ship internationally, and the total cost was reasonable. It made a unique and thoughful gift. especially for someone's first apartment abroad!

April 28, 2026
Unprompted review
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Reply from Lichtbild

Thanks Marco — what a thoughtful first-apartment gift! ☺️

Rated 5 out of 5 stars

Amazing service and terrific product

Amazing service and terrific product. Placed my order and the display of my street and house arrived in a week. Incredibly accurate and detailed down to including sheds and small outbuildings on the street.

April 30, 2026
Unprompted review
Lichtbild logo

Reply from Lichtbild

Thanks Mason! ☺️

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Rated 5 out of 5 stars

Love my model of my little holiday town…

Love my model of my little holiday town of Bauline East, Newfoundland and the beginning of the LaManche Trail. Shipping time was super fast and the product is lovely. Highly recommend and will be ordering more for gifts, etc.

May 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Having recently come across this…

Having recently come across this company and learned what they do, I ordered a model of a place that has significance for my wife, for her birthday.

The model was dispatched in 2/3 days and delivered by Fedex at the exact day and time they specified.

The model is excellent.

Am I impressed? Vey impressed.

April 29, 2026
Unprompted review
Rated 1 out of 5 stars

Be warned! Very bad service!

Be very careful when you’re considering buying something from this company!
My first order went fine and we really liked the model. So after a while we decided to buy a second one from another place that means something to us. Before ordering I made a screenshot from the preview of the model as presented on the site.
When the order arrived it turned out it was not the one I ordered, it was a replica from the first model, ordered a few months earlier. No problem, mistakes happen, so I contacted the support service. To my total surprise they didn’t even listen to my story, didn’t take the screenshots ( with date and time stamp) into consideration, or tried to come to a reasonable solution. Instead they were rude, accused me of ordering the same model twice, made no effort at all to to see if anything could have gone wrong and made me pay for the model I did not order.
The communication was so terrible, that I even started to fear their next response. Because of this I don’t even enjoy looking at the first model we ordered anymore, cause it brings up all these negative emotions.
Be warned! It’s a nice, but expensive, product, but the people in this company are rude and the service is really bad!

April 21, 2026
Unprompted review
Lichtbild logo

Reply from Lichtbild

Dear customer,

We are truly sorry that this experience has clouded the joy you once had in the first model. That is the opposite of what we want for our customers, and we hear you.

At the same time we have to be honest about what happened on our side. Our production is fully driven by the configuration that is saved with the order at the moment of checkout. The preview in our configurator is interactive and updates with every change, so a screenshot taken earlier reflects the state at that moment, not necessarily the configuration that is ultimately submitted. Only the final, saved order data reaches us, and that is what we manufactured in your case.

We checked your order data carefully before responding to you. The model we produced matches the parameters of the order. That is why we could not offer a replacement, even though we understand how frustrating this is from your perspective.

We will take your feedback on the tone of our communication seriously and look at how we can do better in difficult situations like this.

Kind regards,
Julian Ambrozy
Lichtbild-Manufaktur

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