Lidl España Reviews 

False advertising, misleading, and fraudulent intentions with their stupid coupons. Been advertising a pizza oven for 74, and when is available is 97. They give you coupon for buying online and free delivery, but still will charge you extra on top for the free delivery and some other bullshit worth more then the coupon.

Went to the branch just outside Benidorm/Finestrat Saturday 24th October 2026, surprised for once to find 4 out of 5 tills open...until I had finished my shopping...I went to till 1, the girl said sorry just closing please got to next till, I moved to till 2 started to unload again... again the girl said sorry closing, please go to another till, till 3 had some very large trolleys in the cue so I went to till 4 to be told as I was unloading, sorry just closing this till, WHAT the hell. its a Saturday lunchtime the store is busy,, and you close 3 out of 4 tills...the girl insisted she was not going to server me and called a supervisor,, well if you ever shop here you will know a supervisor or manager takes ages to arrive...eventually we gave up left the trolly full of food at the till and left...totally ridiculous thing to do on a Saturday with a busy shop 1 move was OK 2nd I was annoyed... by the third I was fuming...I used to use Lidls about twice a month but this has me so annoyed....it's not a first either often they announce a till is opening so you join the cue... to find no one turns up to actually server you for 5 plus minutes sometimes.. you could be done and half way home if you'd just joined an actual open till!!

I paid for an item on 13/08/2026 over 100 euros still waiting for my money back. My reply from LIDL.

Regarding the return of your order 2561211418, we confirm that it has arrived at our warehouse today.

Please note that the refund for all returned items may be issued in a single payment or in installments and may take up to 5 business days to appear in your payment method.
5 installments when I paid in full! LIDL must be short of cash! When I transfer by bank the money is there in seconds, get with the programme LIDL.

Lidl at Alperton have created trap in car parking charge trap,
There are very few parking spaces
Also have disabled parking space
I was waiting for parking space while my partner was shopping in the store, no parking space came available and I needed to go in the Lidl store to help and pick up the shopping so I parked my car in the disabled bay for 2 minutes to pick up shopping as it empty.
I surprisingly received a parking charge from euro car park limited
I informed to Lidl customer service with proof of 2 minutes of parking car to pick up shopping
But didn't get any assistance with it
Very unhelpful and no consideration of genuine appeal.

On June 20th, there was an online offer on the Lidl website for a Cosori Dual air fryer. It turned out to be a scam. Do not trust the site; since it is not properly supervised, there are vulnerabilities that allow for scams like this.

I returned a cake today, that was beyond mouldy, it was blue. Bearing in mind, that I returned the penacylin cake in my time , using my fuel in my car . I was treated by a male member of staff, with rudeness and utter contempt. I have no idea why he works in retail, he obviously doesn't like it . Unfortunately, this is not the first time, I've had issues with this employee.
The Lidl store is in Quesada

I bought a small palm sanding machine for specific job. When the item arrived I was pleased as it seemed solid and well made. I used the sander for about 90 minutes per day and charged the battery after each use. After less than 4 hours use the unit refused to switch on, despite the battery being fully charged. I contacted the helpline and 1 day later a very helpful operator said they would organize a refund and I would be sent instructions to return the unit. To cut a long story short that was 3 weeks ago and despite 10 emails I have still not received details of how to get my refund

We shop at Lidl frequently. Great for groceries. However their after sales support to solve a warranty request does basically not exist.
After a first response and submitting all docs. for a second time we never heard back!
Even their German Parkside Office in Hamburg remains silent after their initial email response.

i cut myself so depep, i need 6 stitches to try to set up a 30e shelves, it was not well finished sanded and it was cuting like a cutter, very dangerous product, i still suffer and it heals very slowly, i mentionned it to them to return it and pick it up at my home and they havent even been helpfull, even with the accident i wnet through, germany is finished, all products quality will be severly affected by these econocmis wars

Lidl have fantastic stores, great online ordering. Excellent thanks.

However the online aftersales warranty support system is appalling!
This urgently need a full review and streamlined web interface built to provide a efficient support system. The Bot is almost useless.

Please improve this soon, it has been awful for years.
The cynic might say that it is deliberately bad to avoid warranty claims!

Thanks
Steve

I bought a garden tool and the battery wasn't included. In all the stores on a acceptable distance there wasn't any charger available. I had to order it online and two weeks later still no battery or charger. So I've bought a tool I can't use. If you sell something make sure it can be used, waste of time and money. Order 2560300190

The rules are not transparent or clear,customers cannot obtain accurate information or instructions beforehand.For exanple, there are no cleat purchase limits or notices for special offer.Regarding the offer of free fruits or vegetables after reaching a certain spending threshold. If a customer purchases more than one type of fruit or vegetable,the system sets the lowest valua item instead of the customer's selection, and the customer cannot choose what he want or reclaim the redemption right , they can only accept it.This situation makes me feel that the company is dishonest and deceiving its customers.

We purchased a grass trimmer and a lawn mower from the online store of Lidl for almost €250.

The trimmer arrived damaged (broken) and the quality of the lawn mower was disappointing, so we requested a return.

The return process itself already took almost two weeks before the transport company finally came to collect the items. The pickup was done on March 4.

Since then – complete silence.

There is no update in the order tracking, no information in our Lidl account and the tracking link provided by the logistics company also shows nothing useful.

We contacted Lidl customer support several times but received no response at all.
The logistics company only confirmed that they picked up the package, but they cannot even tell when it will be delivered back or processed.

At this point almost €250 are simply frozen, with no transparency, no timeline and no communication from Lidl.

For a company of this size, this level of customer service and return management is extremely disappointing.

Online shopping should not turn into a situation where customers are left without their money and without any information for weeks.

If this situation is not resolved soon, I will unfortunately have to escalate the case through the appropriate consumer protection channels.

Delivery service absolutely stinks because simply they don’t deliver
Our product was allegedly delivered to a warehouse 40 mins away but delivery failed to deliver to the Lidl store
We are having many problems in getting a refund from Lidl we payed for this on Jan 20 and this is Feb 20
Lidl play games with your refund so it’s better to contact your financial institution and file a dispute against Lidl and they will refund your money as they have more leverage
An an absolute nightmare better off staying with Amazon

If I could give zero stars I would. I ordered online on the 19th January for a delivery to fuerteventura. This was the easy part. As I live in the UK and was visiting fuerteventura I allowed plenty of time for the items to be delivered. Lidl ES use a company called SEUR for the delivery of their parcels on the island. I was notified by email and via my online order that the delivery would be no later than the 4th February. On the 6th February I was notified by Lidl that my order was out for delivery. By the end of the day no delivery just a message saying driver could not find the address. Impossible as I live in a residence that is easily found and on a main road and recognised by all maps. My attempt thereafter to find my parcel, speak to anyone in customer services to help was zero just terrible. Countless messages on various Lidl platforms did not help. All the same generic replies like someone is looking into this. On one day I actually visited my local Lidl store in corralejo and a member of staff kindly called customer service who I asked if they could speak to the courier to find out when they would deliver. Still I waited. On Friday 13th February I saw the courier Seur in the town and managed to speak to the driver who kindly called the depot where I was able to speak to someone who finally agreed to deliver if we could meet with the driver the address. I should point out that one reply I did receive from Lidl stated that unless I could provide a Spanish telephone number I would not be able to have my parcel delivered I would have to arrange to collect it from the depot which was nowhere near my address! No mention of this when I ordered online and gave my UK telephone number. Finally yesterday 16th February I met the driver having waited outside my address for an hour for the parcel delivery. Yet again another failure as where I had ordered 7 items only 2 were delivered!!! I questioned the driver who then called the depot as he had no further parcels. The depot confirmed that they only received 2 parcels. Once again I contacted customer service, using previous contacts from one individual called Biel who assured me on the previous Friday that he would deal with my complaint l. I sent a photo of the delivered 2 parcels and information that the others were missing. I requested now a refund and that my complaint be dealt with for compensation for the amount of time and effort I have had with absolutely no help, I had tracking numbers that never worked, was told different reasons for the delays. So I will never use Lidl online again as their system does not work!! Zero customer service. If the CEO is reading this take note you have some serious issues that need addressing in your organisation!

I hope Lidl start to sell that 4 pack jetgum again instead of only that much much to expensive other brand who now dominate all shops/supermarkets throughout Spain with their unsociably expensive chewing gum. For years only Lidl sold reasonable prices 4-pack jetgum in Spain but now they also stopped with that. Think about your customers and not only about that brand which want to dominate the world for money money money!

Chest freezer never arrived - ordered freezer 15 Dec from Lidl.es when I paid it was to Inidy Hong Kong - I thought it would be in Spain. After many emails - freezer always in n transit be with you soon and one email saying give you a refund then another one n transit - I finally go the freezer has been delivered. NOT TO ME IS HASNT - I emailed Lidl and said where was it delivered when and can I see the signature - nothing - nada - now in the hands of my Bank to reclaim - do not use this online site they are scammers ! Not to be trusted whatsoever ever

Purchased 2 items online with a promise of delivery in 3 days using SEUR. Delivery was scheduled but never delivered on the due date. SEUR posted a message saying delivery delayed but no reason or any further information. Contacted Lidl customer service 3 times and each time they responded by directing me back to SEUR. No help whatsoever and no attempt to resolve the lack of delivery or delivery information going forward. Totally unprofessional and incompetent. No customer SERVICE whatsoever.

Lidl Plus offers fantastic discounts and weekly deals, a real help for families and great for reducing paper waste.
But it’s also unfair. Many loyal shoppers, especially older people or those without smartphones, can’t access these offers at all. Not everyone wants or is able to use an app, yet they end up paying more for the same products.
Lidl could make its system more inclusive by offering a physical loyalty card, a phone number option, or printed coupons.
The deals are great, the access isn’t. A fair loyalty scheme should reward all loyal customers, not just smartphone users.

Even though delivery takes very long to come, the prices here are way cheaper than their competitors. I would rather wait a bit longer and be patient, than overpay for the same thing.