Dr Liesel Medical Aesthetics Reviews 208

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, expertise, and ability to make them feel at ease throughout their treatments. Many highlight the warm welcome and caring approach from the entire team, noting that they feel listened to and receive knowledgeable recommendations without pressure. The service provided is frequently described as exceptional, with people appreciating the natural and refreshed results achieved. However, some customers also noted that while the staff was courteous, the overall clinic environment occasionally lacked the anticipated warmth and reassurance.

What people talk about most

Staff

Consumers find staff to be exceptionally professional, caring, and knowledgeable, consistently providing... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professional, exceptional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dr liesel is fantastic! I've been to Chislehurst clinic a few times now always professional Dr liesel knows what she's doing always good advice I've had botox around my eyes to 'open' them up exactly... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience from start to finish. Shara gave me such a warm welcome, and both Agi and Dr. Liesel were amazing. My treatment with Agi left my skin glowing and Dr. Liesel made me feel c... See more

Company replied

Rated 5 out of 5 stars

Liesel is amazing ! Highly recommend her! She is totally professional and works to give natural, fresh and youthful results - no overdoing it. She listens and talks everything through - and reassures.... See more

Company replied

Rated 5 out of 5 stars

This was my second visit to Dr Liesel’s clinic. I had dermal filler in the cheeks to provide structure. As a man in his 40s, I wanted a very natural result — nothing feminine and nothing that loo... See more

Company replied


Company details

  1. Skin Care Clinic

Written by the company

Dr Liesel Holler specialises in Advanced Medical Aesthetic procedures that help maintain and restore the youthful definition of the face. She holds busy clinics in Harley Street and her clinic in Chislehurst. She is also an international trainer and Key Opinion Leader for Allergan. Her aim is to achieve natural looking results for her patients, to make them look and feel their absolute best using non-invasive and evidence based treatments. Dr Liesel Holler has 20 years experience as a Medical Doctor. She has trained and worked in General Surgery, Cardiothoracic surgery, Intensive Care Medicine and Anaesthetics, both in Sweden and England. Having been trained and closely mentored by the UK’s and world’s most renowned Aesthetics doctors and Plastic surgeons since 2011, she now dedicates herself fully to the Aesthetics medicine field. She was chosen to be 1 of only 10 UK doctors to be mentored by the world famous Plastic surgeon Dr Mauricio de Maio from Brazil through Allergan Medical Institute, and is actively involved in teaching advanced injection techniques to other doctors in prestigious Masterclasses. Through her work as a Senior Anaesthetist she fully understands the importance of attention to detail, makes safety her priority and is known for being very cautious, gentle and precise. She has a special interest in regenerative aesthetics, prevention of premature ageing, improvement of skin health, regeneration of collagen and assessment of the whole face. She is also a doctor with a high level of integrity, honesty and very caring.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

208 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very Disappointed With the Results

I completed a full cellulite treatment course last year and was advised that it could take up to six months to see proper results. Unfortunately, it has now been well over six months and I have seen absolutely no noticeable improvement.What makes this even more disappointing is that I also lost over a stone in weight during this time, so I expected at least some visible change. Sadly, nothing has improved and the treatment feels like a complete waste of money.I raised my concerns but no refund, solution, or proper support was offered. Overall, I’m very dissatisfied with both the results and the customer service experience.

May 31, 2025
Unprompted review
Dr Liesel Medical Aesthetics logo

Reply from Dr Liesel Medical Aesthetics

Dear Angela,

We are sorry that you feel this way. After looking into this further for you, I see that you attended our clinic over two years ago in April 2023. You only completed half of the recommended treatment plan that was devised for you by our advanced therapist. You then made the decision to stop, even though you were advised against this.

Although we offer exceptional treatment and will always give clients 100% of our care and expertise, we can never guarantee results and we do our utmost to manage our clients' expectations.

I do feel that under these circumstances, it is not fair over two years later, to send such a poor review and mention not being refunded, as stopping treatment was solely your decision. At no time was a refund offered or discussed.

Please email us directly if you wish to discuss this with us further.

Kindest regards,
The Dr. Liesel Holler Team.

Advertisement
Rated 5 out of 5 stars

Great professional service

Great professional service. I'm more than happy with the results. I would highly recommend Dr Lieser Holler.

April 10, 2026
Unprompted review
Dr Liesel Medical Aesthetics logo

Reply from Dr Liesel Medical Aesthetics

Thank you so much for the kind review.
We look forward to welcoming you back to our clinic in the future.

Rated 5 out of 5 stars

Professional, friendly and competent

An amazing , professional and exceptional service. From.the booking, to the treatment, to the after care. Dr Liesel always make sure I feel.happy about myself and carefully explain each treatment I have.
Amazing!

April 10, 2026
Unprompted review
Dr Liesel Medical Aesthetics logo

Reply from Dr Liesel Medical Aesthetics

Thank you for this wonderful review.
We appreciate you taking the time to write this , and we look forward to seeing you again at our clinic very soon.

Rated 5 out of 5 stars

Beautiful results

Professional, efficient and beautiful results, I’ve recommended to all of my friends!

March 10, 2026
Unprompted review
Dr Liesel Medical Aesthetics logo

Reply from Dr Liesel Medical Aesthetics

Thank you for this great review and for the recommendations. We look forward to seeing you again at our Chislehurst clinic.

Advertisement
Rated 5 out of 5 stars

Agi is wonderful

Agi is wonderful! I always feel completely safe in her hands. She explains everything thoroughly and advises on what's best for your skin. Highly recommend.

March 13, 2026
Unprompted review
Dr Liesel Medical Aesthetics logo

Reply from Dr Liesel Medical Aesthetics

Thank you Hayley for this lovely review. We look forward to seeing you again soon at our Chislehurst clinic.

Rated 5 out of 5 stars

Excellent results, very caring and professional practitioner

Liesel is a true professional and I would trust her judgment with any procedure. She gives great advice, and has always provided a superb service. She’s also very caring, friendly and a pleasure to visit.

March 18, 2026
Unprompted review
Dr Liesel Medical Aesthetics logo

Reply from Dr Liesel Medical Aesthetics

Thank you Jan for this wonderful review.
We look forward to seeing you at our clinic again soon.x

Rated 5 out of 5 stars

Dr Liesel is amazing

After two bad experiences with chin filler, I decided to see Dr Liesel based on a recommendation, and I couldn’t be happier with the results. She took the time to listen to my concerns and understand what I wanted to achieve. The treatment was performed carefully and thoughtfully and I now have exactly the result I was hoping for - the placement is perfect, giving a very natural look. I wouldn't trust anyone else now - I couldn’t recommend her more highly!

February 26, 2026
Unprompted review
Dr Liesel Medical Aesthetics logo

Reply from Dr Liesel Medical Aesthetics

Thank you so much for your wonderful review. We appreciate you taking the time to express how happy you are with the whole experience and your results.

Rated 5 out of 5 stars

I'm a returning customer of Dr Liesel.

I'm a returning customer of Dr Liesel.
As always, she is supper professional, attentive, nice & gentle & the results of her treatments are amazing!
She is the best!
CM

February 3, 2026
Unprompted review
Dr Liesel Medical Aesthetics logo

Reply from Dr Liesel Medical Aesthetics

Thank you so much for this great review. We are thrilled to have you back at our cinic.

Advertisement
Rated 1 out of 5 stars

My experience from beginning to end was…

My experience from beginning to end was quite underwhelming. I didn’t feel truly heard or thoughtfully guided toward my personal goals. The recommendations seemed broad and impersonal rather than specifically tailored to my needs, which left me feeling more unsure than confident afterward. Although Dr. Liesel was courteous, the overall environment of the clinic lacked the warmth and reassurance I had anticipated. Sadly, it was not the encouraging and confidence-building experience I had hoped for.

February 2, 2026
Unprompted review
Dr Liesel Medical Aesthetics logo

Reply from Dr Liesel Medical Aesthetics

We take all feedback seriously. However, we can confirm that we have no record of any patient attending our clinic under this name.

As a regulated, medically-led clinic, all consultations and treatments are fully documented in accordance with clinical governance and record-keeping requirements. We have carefully reviewed our system and are unable to identify this individual as a patient.

We are currently experiencing a number of 1-star reviews from accounts that do not correspond to any verified patient records. As a result, this matter is being formally reported and investigated.

If the reviewer believes this has been posted in error or attended under a different name, we request that they contact the clinic directly so this can be clarified immediately.

We remain fully committed to providing safe, ethical, personalised medical care to all of our genuine patients.

Dr Liesel Holler
Medical Director

Rated 5 out of 5 stars

Superb treatments in a lovely environment

I’ve been to see Agi for hydrafacials before and have recommended her to a friend. I really like the treatment, I feel like my skin is getting a really deep clean, and Agi is fantastic at what she does. The new clinic is lovely and a very calm environment for all.

February 6, 2026
Unprompted review
Dr Liesel Medical Aesthetics logo

Reply from Dr Liesel Medical Aesthetics

Thank you Nikki for this great review.
We look forward to seeing you at the clinic soon.

Rated 5 out of 5 stars

Dr Liesel is extremely knowledgeable…

Dr Liesel is extremely knowledgeable and makes you feel totally at ease. We are so lucky to have her in Chislehurst. Highly recommended!

February 3, 2026
Unprompted review
Dr Liesel Medical Aesthetics logo

Reply from Dr Liesel Medical Aesthetics

Thank you Emma for this great review.
We look forward to seeing you again soon at our Chislehurst clinic.

Rated 5 out of 5 stars

A natural, subtle result — exactly what I wanted

This was my second visit to Dr Liesel’s clinic. I had dermal filler in the cheeks to provide structure. As a man in his 40s, I wanted a very natural result — nothing feminine and nothing that looks like I’ve had “work done”.

After explaining all of this, Dr Liesel completely put me at ease. Her experience really shows, and she knows exactly how to achieve a subtle, balanced result. The outcome was perfect: completely natural, just fresher, well-rested, and like a few years have been taken off.

Dr Liesel is always warm and friendly, which is a refreshing change compared to some clinics you find around Harley Street. The whole team are lovely and very welcoming — especially Shara at the front desk.
James

January 27, 2026
Unprompted review
Dr Liesel Medical Aesthetics logo

Reply from Dr Liesel Medical Aesthetics

Thank you James for your very kind and honest review. We are thrilled that you are so happy with your treatment, and we look forward to welcoming you again in the future.

Advertisement
Rated 5 out of 5 stars

Rexonage with Agi

Agi really is the best ! So knowledgeable kind and comfortable to be with , I really look forward to my treatments each with with her and love the difference im seeing already from the rexonage. Really recommend:) xxx

February 2, 2026
Unprompted review
Dr Liesel Medical Aesthetics logo

Reply from Dr Liesel Medical Aesthetics

Thank you Kirsty for this wonderful review. We are so happy that you are already seeing the benefits of the Rexonage treatment and look forward to seeing you in the Chislehurst clinic again soon.

Rated 5 out of 5 stars

I highly recommend Dr Leisel Holler


I highly recommend Dr Leisel Holler . She is professional, friendly, and incredibly patient when answering questions, always taking the time to explain everything clearly. I felt completely at ease and the results from my treatments have been fantastic. I wouldn’t hesitate to recommend her!

January 23, 2026
Unprompted review
Dr Liesel Medical Aesthetics logo

Reply from Dr Liesel Medical Aesthetics

Thank you for this wonderful review. We look forward to welcoming you back to our Chislehurst clinic very soon.

Rated 5 out of 5 stars

Dr Holler is the absolute best in the…

Dr Holler is the absolute best in the business. I’ve been seeing her for over two years and trust her implicitly. She is caring, kind and incredibly knowledgeable. I would never see anyone else

January 6, 2026
Unprompted review
Dr Liesel Medical Aesthetics logo

Reply from Dr Liesel Medical Aesthetics

Thank you for this kind review. We always look forward to seeing you at our Chislehurst clinic.

Rated 5 out of 5 stars

5* service on our doorstep

I enjoyed a really professional, relaxing treatment at the hands of Agi. She was at pains to be sure I had a procedure tailored to my needs and carefully explained what she was doing. Thoroughly recommend.

December 29, 2025
Unprompted review
Dr Liesel Medical Aesthetics logo

Reply from Dr Liesel Medical Aesthetics

Thank you for this great review. We are so happy you enjoyed your experience with Agi, and we look forward to welcoming you back to our Chislehurst clinic in the future.

Advertisement
Rated 5 out of 5 stars

I had a fantastic experience from start…

I had a fantastic experience from start to finish. Shara gave me such a warm welcome, and both Agi and Dr. Liesel were amazing. My treatment with Agi left my skin glowing and Dr. Liesel made me feel completely at ease with her expertise & I really appreciated how comfortable and cared for I felt throughout the whole process with her. Looking forward to continuing as a client and would highly recommend !

December 16, 2025
Unprompted review
Dr Liesel Medical Aesthetics logo

Reply from Dr Liesel Medical Aesthetics

Serena ,thank you for this wonderful review and your kind words. We are super happy that you have enjoyed your experience with us and we look forward to welcoming you again soon to our Chislehurst clinic.

Rated 5 out of 5 stars

Always a good outcome.

Always a good outcome.
Dr Liesel is friendly and knowledgeable.
Very efficient and effective service.

December 5, 2025
Unprompted review
Dr Liesel Medical Aesthetics logo

Reply from Dr Liesel Medical Aesthetics

Thank you or this great review. We look forward to seeing you again at our Chislehurst clinic in the future.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look