Jasmine is personable, easy to understand, and knowledgeable. She provided all the information we needed to make an informed decision. She was patient and answered all of our questions. We left our co... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Founded in 1987, Life Alert is a pioneer in personal emergency response and medical alert protection for seniors and people living alone. For decades, Life Alert has helped people remain safe and independent at home and on the go by providing fast access to trained human emergency response during medical emergencies, falls, fire, emergencies away from home, and many other emergency situations. Life Alert is known for its focus on continuous protection, reliability, and human-first emergency response. Unlike devices that depend on daily charging or complicated technology, only Life Alert offers waterproof protection devices, including an On-the-Go device with GPS and a Micro Voice Pendant that never need charging, helping ensure protection is always available when needed most. Every 11 minutes, Life Alert helps save a life from a potential catastrophe. The company operates dedicated emergency dispatch centers designed specifically for emergency monitoring and response. Generations of families have trusted Life Alert for dependable protection, ease of use, and peace of mind during real-world emergencies. Widely recognized for its iconic “Help! I’ve fallen and I can’t get up!” slogan, Life Alert continues to focus on one mission: helping people live independently with confidence, safety, and access to real human help during emergencies.
Contact info
United States
- lifealert.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 42% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service very professional…
Excellent service very professional informative friendly educateing. Scott B . Was excellent . Give him a raise🌞🌠🌠🌠🌠🌠🌠🌠🌠🌠🌠
The care team was very polite and took…
The care team was very polite and took time to assist me. Joanna was very helpful and patient too. I felt very relieved knowing I have someone to help.me with my 91yr old father i feel safe now
Very friendly
Excellent communication
Excellent communication. Directions were very easy to follow. Very kind and courteous to me as a customer. I appreciate it. The feedback on the phone very much.
Life Alerts representative Natalie…
Life Alerts representative Natalie Piazza was easy the talk with, knowledgeable, and good listener. She explained everything with clarity and with a easy pace. All areas of Life Alert were explained and how the alert system worked.
Elizabeth was very helpful
Elizabeth was very helpful, pleasant and patient. Everything was explained cleary and all questions answered.
Nicolette was very informative
Nicolette was very informative and helpful in the decision and purchase of the life alert system.
Lance did great at explaining all the…products and the prices of getting things set up.
Lance did great at explaining all the products. I feel like Lance is trustworthy and he will help me with any questions or concerns.
Jeff was awesome to deal with
Jeff was awesome to deal with, very helpful and compassionate
Natalie was very patient and able to…
Natalie was very patient and able to explain the program clearly. I look forward to working with her. 👍🏻
The system explained with clarity
Ryan explained everything very clearly. He spoke slowly so my partner could hear what he said. He answered all our questions with care.
Anna was a joy to speak with and made…
Anna was a joy to speak with and made the instalation a breeze
Happy life alert has a great team to assist my father with any emergency that may happen in the future
Listen,Ask,and Share ..,surprises will come!
It was great and very helpful every way. George was so knowledgeable,professional, and helpful in every aspect of our transaction. It made both my husband and I feel like he was sitting next to us in the room. Life alert should hire more employees like George!!!!! That what we think. Your new friends in Georgia.
Victor was a very kind and helpful man
Victor was a very kind and helpful man. He was easy to talk to, very professional, and took the time to provide all the information I needed. His knowledge and helpfulness made it easier for me to make a positive and informed choice regarding a Life Alert system for my mother. I truly appreciate his assistance and professionalism.
Life Alert Explains Everything Perfectly
Your product explained everything about Life Alert so well that I don't have any question at all. Matthew was very professional and so kind that I felt very comfortable speaking with him. I do believe this is the very FIRST time that I did NOT need to ask a question after a product was explained to me. Matthew is a perfect example of knowledge about the product. HE has restored my faith in what Customer Service really needs to be.
Marquis was very informative about the…
Marquis was very informative about the product, and explained everything thing to me, I was very impressed with his salesmanship and knowledgeable skills. I thank him for courtesy
This was easy to set up & she took me…
This was easy to set up & she took me thru each step caringly & patently
Mona
Mona, Lynda and all the dispatchers were very kind, patient, helpful and knowledgeable! I will recommend life alert to others!
Representative was very thorough and pleasant
Representative was very thorough explaining the different options to choose from. She took her time answering our many questions in a pleasant manner.
Completing the application was easy.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








