Alarm failed to work on 3 occasions. Each time the company resolved the problem quickly and efficiently but worrying for my mother that it failed when she needed it. Unit and wrist band were replaced... See more
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Review summary
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Excellent staff (when you get to speak to them) - but the wait time to get through is still not good although slightly better than last year which was terrible The ring back is good but when you have... See more
From initial call in Nov 2024 to set up no issues at all response to alarm activation and testing the same. However, a year into the service the yearly cost rose by £94 and there was no communication... See more
I find the alarm too sensitive.The press button is too prominent,and accidentally calls for assistance. I have tried the neck pendant and the wrist. I have to place it in site of where I am,which is d... See more
Company details
- Emergency Care Service
- also in
- Emergency Call Booth
- Emergency Room
- Home Help Service
- Medical Equipment Supplier
- Mobility Equipment Supplier
Written by the company
LifeConnect24 is a national telecare provider supporting our customers to maintain their independence by enabling them to stay safe at home and on the go. A personal alarm from LifeConnect24 provides 24-hour support at the press of a button, giving our customers and their families reassurance that help is at hand should they need it.
Contact info
42 Barnard Rd,Bowthorpe Employment Area, NR5 9JB, Norwich, United Kingdom
- 0800 999 0400
- info@lifeconnect24.co.uk
- lifeconnect24.co.uk
3.7
Average
1K reviews
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This company invites their customers to review, whether positive or negative
Replied to 24% of negative reviews
Typically replies within 1 week
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Absolutely abysmal customer service
Absolutely abysmal customer service. Contacted and told we would receive a free upgrade. Called up as nothing received was told no notes to say this. Told it would cost another 200£ odd on top. Said no im not paying this. Then we were contacted to say the battery in my mums pendant is flat and they need to send a replacement. This was last year. With lots of things going on I didnt follow up until I got an email today saying to switch over...... well I called up no notes on the account again. This company are useless. So basically if she had a fall her alarm wouldnt have worked. Absolute joke of a company. Boycott as they only want your money.
February 23, 2026
Unprompted review
it is very reassuring to know there is…
it is very reassuring to know there is help at the press of a button if i need it
February 19, 2026
It does not connect and have been 50…
It does not connect and have been 50 mins trying to get thro for help
February 21, 2026
Superb delivery and customer care
Superb delivery and customer care. Thank you to the team
February 19, 2026
Reassurance
Was reassuring to know someone would be available to get help when I fell.
February 9, 2026
Excellent service
February 16, 2026
Phoned with a problem with the box…
Phoned with a problem with the box (flashing light, not calling when pressed) the lovely lady helped to reset the box and fix the problem. All done and tested very quickly and with reassurance that it was all working again. Many thanks
February 19, 2026
Unprompted review
Excellent service
February 16, 2026
Terrible customer service
Terrible customer service. On hold for 45 minutes in the same annoying loop. After 45 minutes still being told another ten minutes wait Gave up.
February 18, 2026
Unprompted review
Great service peace of mind
February 16, 2026
No charge for new wrist band alarm.
February 16, 2026
Help setting up new pendant
I received my new pendant not knowing the battery on my old one was running low and had help setting it up.
February 18, 2026
A slick replacement of my fall alarm.
I didn’t actually buy anything, you sent me a new fall alarm as you said the battery was failing. I wasn’t sure what was happening as I was advised my purchase from Careline 365 had been dispatched. However everything operated smoothly. When I linked the alarm to my box it was straightforward and then when I called to test the alarm the people I spoke to were very helpful and caring.
February 17, 2026
Lifeconnect 24 Home Alarm Dongle Replacement
Lifeconnect 24 advised of need to replace neck worn dongle for my mother’s home alarm system. All the preliminary communications and new dongle delivery were done seamlessly. Dongle arrived quickly and with clear set up instructions that took just a few minutes to complete.
February 13, 2026
Low battery
You informed me that my mums battery was running low and sent her a replacement within a few days. Excellent service, thank you.
February 13, 2026
I was very pleased with how helpful the…
I was very pleased with how helpful the persons on the phone were , l am so thankful for your support when l have phoned they have always been helpful and friendly thankyou
February 13, 2026
Parcel on floor needed litter pickers…
Parcel on floor needed litter pickers to get item off floor the elastic is easier to put on rather than watch style strap
February 13, 2026
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