LiFE Residential Reviews 

6,505
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 233 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their exceptional professionalism, helpful attitude, and consistent efficiency throughout the entire property management process. People note that communication is remarkably clear and timely, ensuring that all routine daily inquiries and property arrangements are handled smoothly and promptly. However, some customers also noted that response times can occasionally be quite slow and essential maintenance requests are sometimes ignored. Reviewers expressed considerable frustration regarding poor overall communication, unaddressed property problems, and a general noticeable lack of urgency from certain team members.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting helpful and efficient service... See more

Service

Users describe positive interactions with service, highlighting proactive staff, efficiency, and a smooth... See more

Customer service

Reviewers mention ambiguous feedback about customer service, highlighting both exceptional assistance and... See more

Response time

People report positive experiences with response times, noting that staff members are consistently... See more

User experience

Reviewers highlight positive aspects of user_experience, noting that the overall process feels smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you Amalie, Molly and Charlie for your amazing support throughout the purchase of our property. You chased things when needed and, frankly, did a lot of hand-holding along the way, which we g... See more

Company replied

Rated 5 out of 5 stars

From viewing to offer accepted very quickly! We wanted to use end of the year holidays to find our first home, and LiFE Residential (Amelie) manage to squeeze a viewing just before Christmas of some... See more

Company replied

Rated 5 out of 5 stars

Life residential have been great since we started renting one of their properties over 2 years ago. They have supported us throughout with contract renewals and making sure any problems within our fla... See more

Company replied

Rated 5 out of 5 stars

I had an excellent experience with Ms. Breje during her visit on our flat. She conducted the inspection with a high level of professionalism, courtesy, and efficiency throughout the appointment. Com... See more

Company replied


Company details

  1. Real Estate Agents

Written by the company

We let, sell and manage over 4,500 residential properties across London. Whether you're selling up a family home or moving to the capital for the first time, we are here to help you with your property adventure.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.4

All reviews

(6,505)

231 reviews in the last 12 months

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Rated 5 out of 5 stars

Thanks a lot, Katie! Always happy with Life.

I've been renting properties via Life for around 5 years and their service has always been very professional, smooth and amazing - I never had to worry about issues not being resolved :)! Here I'd like to especially thank Katie Lewis the Team Manager at the Canary Wharf branch who has provided excellent assistance and advice on a negotiation with my landlord. She was really helpful, and was so quick with giving me clear, well-explained information when I needed it!

June 4, 2026
Unprompted review
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Reply from LiFE Residential

Dear Emily, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Katie

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Rated 5 out of 5 stars

Outstanding Property Manager – Rosita Kausiute is Simply the Best!

We’ve been renting our home in Greenwich since September 2022, and from day one Rosita Kausiute has made the entire experience feel effortless. In what can often be a stressful landlord-tenant relationship, she has consistently gone above and beyond to ensure we feel looked after, heard, and valued.

Rosita is incredibly diligent when it comes to rent collection and all the administrative side of things - always professional, always on time, and never any surprises. But what truly sets her apart is the human touch she brings to her role. She is fair, approachable, and genuinely cares about the wellbeing of her tenants, not just the paperwork.

Whenever we’ve had a query or needed something sorted, Rosita has responded promptly and handled everything with warmth and competence. It’s rare to find someone in property management who strikes that perfect balance between being thorough and being personable - but she does it naturally.

Nearly three years in, we can honestly say that Rosita has made our Greenwich home feel like exactly that - a home. If you’re looking for a property manager who is trustworthy, efficient, and genuinely invested in the people she works with, look no further.

Thank you, Rosita - you deserve every recognition that comes your way! 🌟

June 3, 2026
Unprompted review
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Reply from LiFE Residential

Dear Periklis, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Katie

Rated 5 out of 5 stars

Great communication, attentive staff

I was renting through LiFE Residential and had a very positive experience, especially compared to previous estate agents who were unresponsive to emails and slow to resolve any sort of issues.

Whilst I found all of their employees I interacted with helpful, my property manager Emma truly went above above and beyond for the duration of my tenancy and I am extremely grateful for all of her hard work to ensure my time renting under LiFE was as smooth and stress-free as possible. It is because of her in particular that I would recommend LiFE to anyone looking to rent a property as in more than five years of renting in London no other estate agent has come close to matching the level of service I received or the professionalism shown by their team.

Thank you Emma and LiFE Residential!

March 31, 2026
Unprompted review
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Reply from LiFE Residential

Dear Adrian, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Katie

Rated 1 out of 5 stars

I’ve never felt more harassed in my…

I’ve never felt more harassed in my life and I’ll be back to elaborate.

June 2, 2026
Unprompted review
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Reply from LiFE Residential

Dear Kensite , I am sorry to read your 1* review. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you and have your details removed. Kind regards, Katie, Customer Relations

Rated 5 out of 5 stars

Molly Tilley is awesome

Molly Tilley is extremely responsive, knowledgeable, proactive, handling every details with absolute professionalism. She went above and beyond to ensure my transaction went smoothly, always keeping me informed and looking out for my best interests which took all the stress out of the process. Exceptional service from start to finish! Five starts all the way! Highly recommend!

June 2, 2026
Unprompted review
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Reply from LiFE Residential

Dear Keith, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie

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Rated 5 out of 5 stars

Luca came for a regular flat inspection…

Luca came for a regular flat inspection today. He was very polite and attentive, asked if there were any issues which I found helpful.

June 2, 2026
Unprompted review
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Reply from LiFE Residential

Dear Viktoriia, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie

Rated 5 out of 5 stars

Luca Safari was completing our yearly…

Luca Safari was completing our yearly inspection. He was polite, respectful, and appeared to genuinely care about any concerns we had in relation to the flat.

May 29, 2026
Unprompted review
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Reply from LiFE Residential

Dear Raenne, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie

Rated 5 out of 5 stars

Professional service

Jess provided a very professional service and good advice through the tenancy process

May 28, 2026
Unprompted review
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Reply from LiFE Residential

Dear Rachel, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Katie

Rated 5 out of 5 stars

Quick and professional service

Quick and professional service! Tamara Dos Santos, the agent who visited today, was very attentive and professional. She carefully inspected the entire flat and thoroughly tested the fire alarm. Excellent service — efficient, professional, and reliable. Thank you

May 28, 2026
Unprompted review
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Reply from LiFE Residential

Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie

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Rated 5 out of 5 stars

Exceptional Service from Riley Buckley

Exceptional Service from Riley Buckley

I would like to express my sincere appreciation for my Senior Property Manager Riley Buckley at Life Residential.

Having worked with several property managers before, I can confidently say Riley is the best. She is kind, thoughtful, proactive, and highly responsible. She handles all my enquiries and property matters efficiently and always keeps me well informed of any updates or issues.

Her professionalism and reliability give me great peace of mind as a landlord. I am very grateful for her hard work and feel very lucky to have such a dependable and outstanding property manager.

May 28, 2026
Unprompted review
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Reply from LiFE Residential

Dear Mandy, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma

Rated 5 out of 5 stars

Great FTB experience thanks to Amalie and Molly

I am a FTB who bought a flat through Life Residential Canary Wharf. Amalie was very patient and helpful in guiding me through the purchase process. Molly always stayed on top of the communication and made sure the chain progressed in a timely manner. Communication from both was consistently good throughout. Both Amalie and Molly are very professional and helped made this naturally stressful time for me much more manageable. I would highly recommend their service!

May 26, 2026
Unprompted review
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Reply from LiFE Residential

Dear Jeanie, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma

Rated 5 out of 5 stars

Luca Safari is an excellent staff

Luca Safari is an excellent communicator and provide an amazing customer service when he come over for inspection. Amazing lad.

May 22, 2026
Unprompted review
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Reply from LiFE Residential

Dear Alvin, Thank you for taking the time to leave a wonderful 5* review. Luca will be thrilled to read your kind comments. Kind regards, Katie

Rated 5 out of 5 stars

Luca Safari is very professional and…

Luca Safari is very professional and efficient. He takes every small detail seriously, and communicating with him has been a pleasure. Many thanks!

May 22, 2026
Unprompted review
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Reply from LiFE Residential

Dear Heng, Thank you for your lovely words and for leaving a 5* review. Kind regards, Katie

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Rated 5 out of 5 stars

Life Residential lettings experience

I made an investment in the UK residential properties 8 years ago, and Life Residential have been my letting and management agent since then. I have been always happy about their services, especially lately when there have been quite a few legal changes effecting tenancies.
Life Residential lettings (senior lettings consultant Amrita Rathod) have been extremely good in explaining everything concerning my tenancies in an efficient and professional way which saved me a lot of time and helped me to take the right decision. All my queries were answered quickly, in a concise and informative way.
I would gladly recommend Life Residential to any landlord who needs impeccable professional services in lettings and management.

May 4, 2026
Unprompted review
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Reply from LiFE Residential

Dear Elena, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Katie

Rated 5 out of 5 stars

The requirement from Luca is clear and…

The requirement from Luca is clear and easy to cooperate with.

May 20, 2026
Unprompted review
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Reply from LiFE Residential

Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie

Rated 5 out of 5 stars

I had a very positive experience with…

I had a very positive experience with Luca (Safari ) during a recent flat inspection. He was polite, professional, punctual, and respectful of my home. He explained everything clearly and made the whole inspection process smooth and stress-free. I also really appreciated that he agreed to help me communicate with the landlord about rearranging the furniture. His friendly attitude and willingness to help made a big difference.

May 20, 2026
Unprompted review
LiFE Residential logo

Reply from LiFE Residential

We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Katie

Rated 5 out of 5 stars

Great experience with our property…

Great experience with our property inspection by Luca Safari, from the Greenwich branch, who was efficient and friendly throughout the process!

May 20, 2026
Unprompted review
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Reply from LiFE Residential

Dear Gabriel, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie

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Rated 5 out of 5 stars

Professional and efficient

Amrita made my tenancy renewal process seamless. She was very efficient and professional in sorting out the renewal process.

May 19, 2026
Unprompted review
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Reply from LiFE Residential

Dear Amit, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

Rated 5 out of 5 stars

Swift Help

Amrita Rathod has recently helped us to renew our tenancy agreement swiftly at our full satisfaction. Thanks to Amrita and Life Residential. Well done!

May 20, 2026
Unprompted review
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Reply from LiFE Residential

Dear Leung, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

Rated 5 out of 5 stars

Esmee in Greenwich is a star!

Esmee in Greenwich is always so receptive to our asks and does her best to ensure good communication and mediation between myself and the landlord. She's well mannered, professional and most importantly, fantastic at her job!

May 18, 2026
Unprompted review
LiFE Residential logo

Reply from LiFE Residential

Dear Beth, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Katie

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