LifeSafer Ignition Interlock Reviews 

20,414
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 2,400 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpful staff members for their exceptional patience, clear guidance, and supportive attitude throughout the entire procedure. Many consumers note that representatives are friendly, highly professional, and genuinely dedicated to resolving inquiries quickly and effectively. However, some reviewers were not happy with the frustrating long wait times and overall unresponsiveness. People frequently mentioned difficulties getting timely callbacks, reaching support agents, and getting proper assistance when facing urgent account issues. A few customers also noted challenges with scheduling appointments and experiencing communication gaps during their service.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting how helpful, friendly, and... See more

Customer service

Customers consistently note positive experiences with customer service, frequently praising helpful, patient,... See more

Service

People report positive experiences with service, often highlighting efficient support, helpful and... See more

User experience

Users describe positive interactions with user experience, highlighting how helpful, friendly, and... See more

Response time

Reviewers express mixed feelings about response times, as many customers praise quick answers and short hold... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Disspite my frustration Ms Tawanna remaind patient and understanding. She was very explanatory and made sure that I understood what needed to be done. Her assistance and calm attitude help me to compr... See more

Company replied

Rated 5 out of 5 stars

I was assisted by miss Carmen from start to stop. She was extremely helpful and pleasant to work with. Miss Carman was the liaison between me and the installer to make sure they could accommodate my p... See more

Company replied

Rated 5 out of 5 stars

I had the pleasure speaking to Amanda, the representative on the phone. She was impeccable outstanding. Very caring, intuitive to the need of my concerns that I had. Problem solver 100%. Very kind. Co... See more

Company replied

Rated 5 out of 5 stars

The experience was very easy employee was very knowledgeable about services. Made it easy by finding the closest facility. Walked me through the payment aspect. She was a pleasure to talk to which is... See more

Company replied


Company details

  1. Car Equipment Accessories Store
  2. also in
  3. Auto Electrical Service

About LifeSafer Ignition Interlock

Written by the company

Affordable, Reliable, Discreet

What Sets LifeSafer Apart

  • The smallest and most discreet ignition interlock device
  • Clear, transparent pricing with no hidden fees
  • Nationwide installation locations for fast scheduling
  • An expert support team that understands state-specific requirements and guides you through every step

Get Started Today

Schedule Your Installation | Find a Location

Who We Are

At LifeSafer, we have helped more than 1.5 million people get back on the road safely, legally, and affordably after a drunk driving arrest. With over 30 years of experience, we are a trusted ignition interlock provider worldwide.

  • First-ever ignition interlock certified by the National Highway Traffic Safety Administration (NHTSA)
  • 30+ years of industry leadership
  • Proven reliability, accuracy, and customer support

Have Questions About Ignition Interlock Devices?

LifeSafer is here to help you understand the ignition interlock process, from installation to daily use. Below are some of the most common ignition interlock questions we receive.

  • What happens if I fail a breath test?
    If you fail a breath test, the ignition interlock device will enter a temporary lockout period for the first failed BAC test. Lockout times are set by state regulation.
  • How much can I drink before I trigger a violation?
    Tolerance levels vary by state but are extremely low. We strongly recommend avoiding alcohol entirely and checking personal care products for alcohol content.
  • Can someone else start the car for me?
    No. This is considered circumvention of the device and may result in fines or jail time.
  • Can other drivers use the vehicle?
    In most states, yes. Other drivers can be trained, but you are responsible for any violations.

View All Ignition Interlock FAQs

LifeSafer Ignition Interlock

Written by the company

Competitive Pricing with No Hidden Fees
We believe pricing should be simple, honest, and affordable. That means no hidden fees, no surprises, and flexible payment options from installation to removal.
Smallest, Easiest to Use Device
LifeSafer’s ignition interlock device is discreet, compact, and easy to use. About the size of many cell phones, it blends naturally into your vehicle. The simple blow pattern makes each test quick and effortless, so it fits easily into your daily routine.
24/7 Support and Convenient Locations
We are here whenever you need us — 24 hours a day, 7 days a week, 365 days a year. Our nationwide network of service locations makes installation and maintenance fast and convenient, so you can stay on track without added stress.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

20K reviews

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4.6

All reviews

(20,414)

2,521 reviews in the last 12 months

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Rated 5 out of 5 stars

Fast and efficient

September 14, 2026
LifeSafer Ignition Interlock logo

Reply from LifeSafer Ignition Interlock

Thank you for sharing such kind words about Jose. Exceptional service is what we strive for every day and knowing that your experience reflected that means a lot to us.

Rated 5 out of 5 stars

Carmen was extremely nice and helpful

Carmen was extremely nice and helpful

September 8, 2026
Unprompted review
LifeSafer Ignition Interlock logo

Reply from LifeSafer Ignition Interlock

We truly appreciate you highlighting Carmen. Our team takes pride in providing excellent support, and it’s great to know their efforts stood out to you.

Rated 5 out of 5 stars

spoke very clearly and was very…

spoke very clearly and was very knowledgeable on requests and services!

September 13, 2026
LifeSafer Ignition Interlock logo

Reply from LifeSafer Ignition Interlock

It’s great to hear that Kevin and Grace were able to assist you so well. Our team is dedicated to supporting our customers every step of the way, and your recognition reinforces the effort they put in every day.

Rated 5 out of 5 stars

my homie JESSIE or JESSE has that…

my homie JESSIE or JESSE has that unparalleled customer service experience. he knows how to talk to a fella. appreciate tf outta that mf. give that dude a raise or two or three. <3

September 14, 2026
Unprompted review
LifeSafer Ignition Interlock logo

Reply from LifeSafer Ignition Interlock

We really appreciate you taking the time to highlight Jesse. Providing excellent customer support is a top priority, and it’s wonderful to know that they made a positive difference in your experience.

Rated 5 out of 5 stars

Answered all my questions and concerns…

Answered all my questions and concerns in a timely manner. Nice and understanding. Very helpful!! Thank you for great work. Very resourceful and informative and respectful.

September 14, 2026
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Reply from LifeSafer Ignition Interlock

We’re thrilled to hear that Ric provided such great support! Recognizing our team members for their hard work is one of the best parts of what we do, and your feedback will absolutely be shared with them.

Rated 1 out of 5 stars

I'm not sure how they got so many…

I'm not sure how they got so many stats. They must do their own reviews. You can never get ahold of anyone. They never help they transfer you from person to parson then you leave a VM for someone to contact you within 48 hours. Their machines are refurbished and break all the time causing lock outs which they make you pay for. I was totally done twice last time I had my 4 months in I had a battery problem while waiting for my final download. Like I can help that and they started me all over. They don't care and can never help. Hate this place

September 8, 2026
Unprompted review
LifeSafer Ignition Interlock logo

Reply from LifeSafer Ignition Interlock

We appreciate your feedback. While device settings, violations and extensions are set by state regulations, our team works hard to train customers so they feel confident using the interlock. Our executive management team is also reviewing your account and will reach out directly to help get this resolved.

Rated 5 out of 5 stars

Great customer service

The lady I spoke to over the phone was nothing but calm and professional

September 12, 2026
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Reply from LifeSafer Ignition Interlock

We’re so glad you had a great experience with Kristina. At LifeSafer, we know that every interaction matters, and it’s wonderful to hear that their support made a difference for you.

Rated 5 out of 5 stars

Would of rather talked on phone

Would of rather talked on phone. But chat worked

September 11, 2026
LifeSafer Ignition Interlock logo

Reply from LifeSafer Ignition Interlock

It’s great to hear that Dick was able to assist you so well. Our team is dedicated to supporting our customers every step of the way, and your recognition reinforces the effort they put in every day.

Rated 5 out of 5 stars

Miss Carmen was great and very helpful…

Miss Carmen was great and very helpful super happy with the whole experience

September 11, 2026
LifeSafer Ignition Interlock logo

Reply from LifeSafer Ignition Interlock

We really appreciate you taking the time to highlight Carmen. Providing excellent customer support is a top priority, and it’s wonderful to know that they made a positive difference in your experience.

Rated 5 out of 5 stars

Wonderful Customer Service

Very friendly and helpful customer service. Very thorough and ensured I understood all aspects of installation and after. Appreciated the kindness. Thanks so much!

September 11, 2026
LifeSafer Ignition Interlock logo

Reply from LifeSafer Ignition Interlock

We’re thrilled to hear that Dylan provided such great support! Recognizing our team members for their hard work is one of the best parts of what we do, and your feedback will absolutely be shared with them.

Rated 4 out of 5 stars

Operator was very helpful

Operator was very helpful

September 10, 2026
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Reply from LifeSafer Ignition Interlock

Thank you for sharing such kind words about Shelby. Exceptional service is what we strive for every day and knowing that your experience reflected that means a lot to us.

Rated 5 out of 5 stars

My customer service agent Ruben was…

My customer service agent Ruben was very helpful I had issues with my previous agent and Ruben fixed all the mistakes thank you!

September 10, 2026
Unprompted review
LifeSafer Ignition Interlock logo

Reply from LifeSafer Ignition Interlock

We truly appreciate you highlighting Ruben. Our team takes pride in providing excellent support, and it’s great to know their efforts stood out to you.

Rated 5 out of 5 stars

Would recommend:)

I spoke with Ruben, Great customer service, assisted with all of the questions I had. Would recommend Lifesafer!

September 10, 2026
LifeSafer Ignition Interlock logo

Reply from LifeSafer Ignition Interlock

We’re so glad you had a great experience with Ruben. At LifeSafer, we know that every interaction matters, and it’s wonderful to hear that their support made a difference for you.

Rated 5 out of 5 stars

Easy peazy

Went quick, booked appointment all good

September 10, 2026
LifeSafer Ignition Interlock logo

Reply from LifeSafer Ignition Interlock

It’s great to hear that Kiran was able to assist you so well. Our team is dedicated to supporting our customers every step of the way, and your recognition reinforces the effort they put in every day.

Rated 5 out of 5 stars

He was very detailed and took time to…

He was very detailed and took time to assist me with every question with an answer. I can tell that he enjoys helping people! Much appreciated. Does not happen much these days!!

September 10, 2026
LifeSafer Ignition Interlock logo

Reply from LifeSafer Ignition Interlock

We really appreciate you taking the time to highlight Cristian. Providing excellent customer support is a top priority, and it’s wonderful to know that they made a positive difference in your experience.

Rated 5 out of 5 stars

Impressive

September 9, 2026
LifeSafer Ignition Interlock logo

Reply from LifeSafer Ignition Interlock

We’re thrilled to hear that Jose provided such great support! Recognizing our team members for their hard work is one of the best parts of what we do, and your feedback will absolutely be shared with them.

Rated 5 out of 5 stars

Quick

Quick, easy

September 10, 2026
LifeSafer Ignition Interlock logo

Reply from LifeSafer Ignition Interlock

Thank you for sharing such kind words about Keiry. Exceptional service is what we strive for every day and knowing that your experience reflected that means a lot to us.

Rated 5 out of 5 stars

Lisa was helpful in answering all my…

Lisa was helpful in answering all my questions and concerns. Very informative, polite and respectful.

September 9, 2026
LifeSafer Ignition Interlock logo

Reply from LifeSafer Ignition Interlock

We truly appreciate you highlighting Riza. Our team takes pride in providing excellent support, and it’s great to know their efforts stood out to you.

Rated 5 out of 5 stars

Jessica was very good customer service…

Jessica was very good customer service representative and helped me get things set up quickly

September 10, 2026
LifeSafer Ignition Interlock logo

Reply from LifeSafer Ignition Interlock

We’re so glad you had a great experience with Jessica. At LifeSafer, we know that every interaction matters, and it’s wonderful to hear that their support made a difference for you.

Rated 5 out of 5 stars

Nice job guys

Nice job guys

September 10, 2026
LifeSafer Ignition Interlock logo

Reply from LifeSafer Ignition Interlock

It’s great to hear that Ric was able to assist you so well. Our team is dedicated to supporting our customers every step of the way, and your recognition reinforces the effort they put in every day.

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