This is hands down the best low-cost hot tub available. It offers more jets than many higher-priced models and is incredibly easy to maintain. This is actually the second time we’ve purchased this... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I wanted to purchase one of these without having to go through a middleman company and they were very easy to work with. I emailed back-and-forth with them a bunch before I felt comfortable. Save your... See more
Company replied
I never thought it would be so easy. I tried buying the same item from Home Depot and it took hours and finally said to Jacuzzis available So I pressed your website for service. You should put out... See more
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Very fast processing and shipping! Most suppliers listed 4-6 weeks for delivery. Lifesmart Outlet had it processed and shipped, ready for delivery, coast to coast in 1 week. I'm happy with the LS550 P... See more
Company replied
Company details
- #3 of 5 best companies in Hot Tub Store
- #25 of 91 best companies in Home Goods Store
- #7 of 15 best companies in Sauna Store
- #3 of 5 best companies in Spa
- #3 of 3 best companies in Spa Garden
- #16 of 32 best companies in Wellness Center
Written by the company
We believe that connecting with you is at the heart of what makes our business successful. To build our communication with you, we offer Customer Care Experts Ready to Serve You; Live Chat, Phone, and Email Accessibility; and Quality Service beyond the “Big Box” retailer. With over 20 years in the hot tub industry, we’re honored to share our knowledge with you. We are happy to help you with Preparing for Hot Tub Ownership, Selecting your Hot Tub, and Caring for your Spa Water.
Build your Backyard Oasis
Written by the company
- Online Hot Tub Shopping made Quick and Easy
- Lifesmart Outlet is dedicated to providing customer service above and beyond the "Big Box" retailers. With over 20 years in the hot tub industry, we’re honored to share our knowledge with you. Lifesmart Hot Tubs provide an amazing value for luxury relaxation in your very own backyard, and our online shopping experience is built to be quick and easy for any experience level.
Our shipping promise
Free shipping on all Lifesmart Hot Tubs
Get free shipping straight to your door. Browse and pay right online and have your hot tub delivered to your home, rather than going through the trouble of a trip to the showroom.
Contact info
Manchester, United States
- 1-800-421-0971
- sales@lifesmartoutlet.com
- lifesmartoutlet.com
4.6
Excellent
382 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Their costumer service representatives…
Their costumer service representatives are easy to communicate with, knowledgeable and very friendly.
I spoke with Hannah over the phone and she offered me a special gift with my purchase. We still haven’t received out hot tub yet but looking forward to it!
September 17, 2025
Reply from Lifesmart Outlet
We’re so happy to hear that you had a great experience with us & we hope that your new hot tub equally meets your expectations! We look forward to working with you again for any of your spa needs. Thank you, LifesmartOutlet.com
Was the smoothest transaction I ever…
Was the smoothest transaction I ever made everything went great and Amy was very professional. Thank you
September 15, 2025
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
Everything went smooth
Everything went smooth, delivery was exactly as scheduled, tub works great instructions were good
July 21, 2025
Reply from Lifesmart Outlet
We’re so happy to hear that you had a great experience with us & that your new hot tub is meeting your expectations! We look forward to working with you again for any of your spa needs. Thank you, LifesmartOutlet.com
Lifesmart customer service was the…
Lifesmart customer service was the worst I have ever experienced. They would not send someone out to repair our hot tub, finally after sever calls and a couple of weeks they finally did. The repair company said it could be two things and fixed one of them, the hot tub still didn't work correctly. So call the manufacturer again and they said would not send anyone out to repair it. They basically told me to return if we weren't happy with it, a couple days later it started to leak so we returned it. Don't recommend anyone to buy a lifesmart hot tub! 😡
August 11, 2025
Unprompted review
Reply from Lifesmart Outlet
I do apologize for your experience, but I do not think this was our company at all. Your name is not in our system at all, nor do we have any communication with anyone by your last name.
We are spa specialists, though, so if we can help, we are glad to try. We work with a lot of spa manufacturers, and the manufacturer of Lifesmart tubs is the best for customer service and standing behind their product of all of them.
Perhaps you had some miscommunications, so we would be glad to help you connect with the manufacturer and/or troubleshoot your issues...just give us a call or send us a note!
Thanks, the LifesmartOutlet.com Team
website is easy to navigate.
August 24, 2025
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
We spoke to a representative
We spoke to a representative, he was knowledgeable and very friendly! Got the order done in no time plus gave us a lot of options!
August 22, 2025
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
I bet you taked with Dan, and he is indeed a great resource!
We think for the money it’s a really…
We think for the money it’s a really great hot tub. It’s mostly just my wife and me and we really love it. It could use a couple cup holders though!
June 30, 2025
Reply from Lifesmart Outlet
We’re so happy to hear that you had a great experience with us & that your new hot tub is meeting your expectations! We look forward to working with you again for any of your spa needs. Thank you, LifesmartOutlet.com
Don’t hesitate.
Easy to use website. Awesome staff that has direct knowledge of the products. Super friendly.
August 10, 2025
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Online shopping for this type of…
Online shopping for this type of product can sometimes be nerve-racking...you made this experience easy from product selection to purchase to shipping and delivery. Our spa cover was exactly the right item and fits perfectly.
June 24, 2025
Reply from Lifesmart Outlet
We’re so happy to hear that you had a great experience with us & that your new hot tub cover is meeting your expectations! We look forward to working with you again for any of your spa needs. Thank you, LifesmartOutlet.com
Very fast processing and shipping
Very fast processing and shipping! Most suppliers listed 4-6 weeks for delivery. Lifesmart Outlet had it processed and shipped, ready for delivery, coast to coast in 1 week. I'm happy with the LS550 Plus and Lifesmartoutlet .com. Would do business with again. Great job! Thanks!
June 24, 2025
Reply from Lifesmart Outlet
That is wonderful! Thank you for sharing your experience with us. We’re so glad that you’re enjoying your new hot tub to the fullest & hope to work with you again soon :) - LifesmartOutlet.com
Answered my question
Answered my question, made shopping for a new hot tub cover very easy!
July 27, 2025
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
spa control panel replacement part
I needed replacement control panel for 9 year old LifeSmart spa. The “SpaExpert”, Timothy Posch, provided a prompt, detailed response with link to the correct part to order.
July 22, 2025
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
Customer service was great
Customer service was great, very detail information regarding my call. All of my questions were answered. Very helpful 👌
July 2, 2025
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Easy to use… had what I needed
June 18, 2025
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
The online chat person was extremely…
The online chat person was extremely helpful and knowledgeable.
May 26, 2025
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
The chat team is great...from 8 AM - 5 PM, it is the same team on the phones. After hours, we have a team with years of experience working to provide understanding and answer questions!
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