This is hands down the best low-cost hot tub available. It offers more jets than many higher-priced models and is incredibly easy to maintain. This is actually the second time we’ve purchased this... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I wanted to purchase one of these without having to go through a middleman company and they were very easy to work with. I emailed back-and-forth with them a bunch before I felt comfortable. Save your... See more
Company replied
I never thought it would be so easy. I tried buying the same item from Home Depot and it took hours and finally said to Jacuzzis available So I pressed your website for service. You should put out... See more
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Very fast processing and shipping! Most suppliers listed 4-6 weeks for delivery. Lifesmart Outlet had it processed and shipped, ready for delivery, coast to coast in 1 week. I'm happy with the LS550 P... See more
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Company details
- #3 of 5 best companies in Hot Tub Store
- #25 of 91 best companies in Home Goods Store
- #7 of 15 best companies in Sauna Store
- #3 of 5 best companies in Spa
- #3 of 3 best companies in Spa Garden
- #16 of 32 best companies in Wellness Center
Written by the company
We believe that connecting with you is at the heart of what makes our business successful. To build our communication with you, we offer Customer Care Experts Ready to Serve You; Live Chat, Phone, and Email Accessibility; and Quality Service beyond the “Big Box” retailer. With over 20 years in the hot tub industry, we’re honored to share our knowledge with you. We are happy to help you with Preparing for Hot Tub Ownership, Selecting your Hot Tub, and Caring for your Spa Water.
Build your Backyard Oasis
Written by the company
- Online Hot Tub Shopping made Quick and Easy
- Lifesmart Outlet is dedicated to providing customer service above and beyond the "Big Box" retailers. With over 20 years in the hot tub industry, we’re honored to share our knowledge with you. Lifesmart Hot Tubs provide an amazing value for luxury relaxation in your very own backyard, and our online shopping experience is built to be quick and easy for any experience level.
Our shipping promise
Free shipping on all Lifesmart Hot Tubs
Get free shipping straight to your door. Browse and pay right online and have your hot tub delivered to your home, rather than going through the trouble of a trip to the showroom.
Contact info
Manchester, United States
- 1-800-421-0971
- sales@lifesmartoutlet.com
- lifesmartoutlet.com
4.6
Excellent
382 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Great Experience
Hanna is knowledgeable and went over the items in great detail. I enjoyed getting my hot tub ordered.
April 1, 2025
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
And, we agree...Hannah is superb!
Very easy to deal with and call
Very easy to deal with and call. Delivery went smooth and the hot tub works great!
February 15, 2025
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
Great Customer Service!
Great experience placing my order with customer service over the phone! Very knowledgeable and friendly customer service representatives!
March 31, 2025
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Agent knew exactly what I needed!!!
March 31, 2025
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
We have an amazing team, and spas are all we do...we can't solve every issue, but our team has more insight and understanding because they are spa specialists!
I love my new hot tub
I received the hot tub very quickly. The installation was fast and easy. I absolutely love it. The large amount of jets is so incredibly relaxing and makes my back feel so much better!
February 6, 2025
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
The sales department was extremely…
The sales department was extremely helpful! Dan was very knowledgeable and helped me every step of the way.
March 18, 2025
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Dan is one of our superstars, and he is a great resource for understanding and even troubleshooting when needed!
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
Buyer BEWARE
Buyer BEWARE. I purchased a hot tub from these people and they were misleading on who the manufacturer was. They didn't send me pre-delivery instructions stating the type of wiring needed which cost me an addition $1,000. in electrician fees. They also didn't alert the manufacturer with data on my purchase.
March 7, 2025
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com!
We’re delighted to have you as our customer & glad everything’s working out great...there are a lot of pieces to understanding and buying a hot tub, and it can be very helpful to talk with a real person before finalizing your purchase!
Helpful Staff & Great Products
Great staff helped me find the right product for my needs. I'm happy!
March 8, 2025
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
The chat window spelled out everything…
The chat window spelled out everything I needed, which made the purchase easy.
March 7, 2025
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
The Chat is staffed by the same team that you get when you call in during our normal business hours!
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
Our original cover when we bought…
Our original cover when we bought Lifesmart spa was 1000% better quality then this lite weight $800 cover.
It's a joke. I should have ordered a cheaper and better one else where. Very unhappy with .
January 13, 2025
Reply from Lifesmart Outlet
I am sorry to hear you are not pleased with the new OEM Lifesmart Weathershield cover. This is different from the vinyl cover, and the mfg changed all new spas and all new replacement covers to the Weathershield poly cover over a year ago.
This cover is lighter, more durable, and better insulated than the previous vinyl covers. Since the vinyl feels heavier, it feels more significant; however, this is the cover many mfgs are moving toward and is growing daily in the market.
I hope your experience over time gets better, and your disatisfaction is merely a factor of missed expectations. Don't hesitate to reach out to us if we can help in any way!
LifesmartOutlet.com
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
Could not have gone any easier
Could not have gone any easier, Tub was even delivered early
January 9, 2025
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Replacement Order
Our replacement hot tub cover was manufactured and delivered on time and in perfect condition. We also needed an additional panel sent to us; the company sent us a replacement with no problems. A pleasure to do business with.
January 10, 2025
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
We are pleased with the quality of our…
We are pleased with the quality of our hot tub. Shipped quickly as well.
January 9, 2025
Reply from Lifesmart Outlet
We’re so happy to hear that you had a great experience with us & that your new hot tub is meeting your expectations! We look forward to working with you again for any of your spa needs. Thank you, LifesmartOutlet.com
Not fast, but affordable
Most affordable option for a good quality filter. Shipping takes about 2 weeks.
February 6, 2025
Reply from Lifesmart Outlet
Your order is in route withe UPS. You should have received tracking directly from UPS the day you ordered; however, we have sent you the correct tracking and a direct link to the UPS page upon your request.
You can see UPS is having a short delay, it seems due to weather in your area, and it is expected soon. Unfortunately, we have very little control over UPS, and if you did not receive the tracking, I recommend checking your spam folder.
Please let us know if you have any other issues, as you should have delivery any day now! Thanks, the LifesmartOutlet.com Team
Chat was prompt and information on…
Chat was prompt and information on website was clear,
February 11, 2025
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
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