Lifestyle Furniture 

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Rated 2 out of 5 stars

Ordered the loungesuite june 19th, said dispatch was delayed and would be mid july at time of purchase, which was fine. Today is September 2nd and we finally have it delivered. Couch itself is gr... See more

Rated 1 out of 5 stars

[NOTE: This review is specifically for Lifestyle Furniture NEW ZEALAND (lifestylefurniture.co.nz), as many customers reviewing here are also referring to.] Lifestyle Furniture New... See more

Rated 5 out of 5 stars

So pleased with furniture and quality .. bought mirrored dressing table and stool set Stunning when set up .. some minimal putting together for table but stool fully assembled Arrived well package... See more

Rated 1 out of 5 stars

NEVER EVER USE Lifestyle Furniture New Zealand is the worst company I have ever dealt with in my entire life. Received a lounge suite damaged two holes in the fabric, didnt accept the ridiculous off... See more

Company details

  1. Furniture Store

Information provided by various external sources

Lifestyle Furniture is a furniture specialist, and we pride ourselves on sourcing and supplying high-quality furniture at great prices. We offer you excellent customer service, and amazing products with fantastic savings.


Contact info

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All reviews

(1,293)

7 reviews in the last 12 months

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Rated 1 out of 5 stars

Really frustrated with Lifestyle furniture - Need a compensation

I'm really frustrated with Lifestyle Furniture due to the scenarios I had to face, as mentioned below.
• I bought these items (a couch and a bed + accessories) on 10/12/22. By the time all these items were available.
• I mentioned to the salespeople on the day that I need these items to be delivered by the 16th of January 2023, because of I’m moving to a new home.
• Bed, mattress, and headboard were delivered on that day.
• But when I asked for the couch, It was not available until later of the month, which means the item I bought was sold to another customer.
• Then I rang a week after to ask about the couch and keep saying that the item has not arrived yet.
• After an argument with salespeople and the manager at Porirua, I have managed to get a loan couch while I’m getting my couch. (My wife is pregnant and due in next month, and we had to sit on the floor whole this time)
• Then rung back again last Friday 3rd February 2023 to ask about the couch and mentioned it will be delivered on the same day after 3 pm.
• Rung back again around 4.45 pm to see where it was at and told me that the products that came from Auckland to Wellington did not include my item in that order and mentioned that the next order would be on next Wednesday(8th February 2023) and we will try to deliver by then.

This is really frustrating, and I need compensation due to the delay of my product (by selling my bought product to another customer), lousy customer service and poor communication.

December 10, 2022
Unprompted review
Lifestyle Furniture logo

Reply from Lifestyle Furniture

Good Morning Lakshi,

I'm sorry to hear about your frustration and the inconvenience you have faced.

However, after reviewing your concern, I can confirm that we (https://www.lifestylefurniture.co.uk/) do not sell the indoor products that you've mentioned; couches, beds, mattresses, and headboards. I have also been unable to locate any purchase records under your name and the reference number provided in our system.

There is another online retailer with a name similar to ours; please check if you may have made a purchase from them. If so, contact their customer service department with your concerns and I'm confident they will be able to help.

All the best.

Eric K.

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Rated 5 out of 5 stars

Nice furniture

Easy to buy, delivery within the promised timeframe. Nice looking furniture. Customer care works well.

January 24, 2023
Rated 5 out of 5 stars

Great quality chairs

Beautiful grey velvet chairs with chrome legs. Excellent quality and a great price.
Excellent customer service and quick delivery.
Would highly recommend this company

January 7, 2023
Unprompted review
Rated 1 out of 5 stars

Ordered chairs didn’t turn up when…

Ordered chairs didn’t turn up when emailed to ask why they said they had sold out no apology

January 23, 2023
Lifestyle Furniture logo

Reply from Lifestyle Furniture

Good Morning Shona,

I am truly sorry that the chairs you ordered did not arrive when expected. Our records indicate that a CS agent had reached out to you via email on 26/01 to provide you with possible alternatives for the out-of-stock chair and offer their assistance.

We apologize for the inconvenience this has caused you and would like to ensure that your order is delivered to you as soon as possible. To that end, we would appreciate your input on the alternatives offered on the email and are ready to arrange for swift delivery.

A Customer Services agent will be reaching out to you today to follow up and ensure that your concerns have been addressed.

Thank you for bringing this to our attention and we look forward to the opportunity to serve you better.

Regards,
Eric

Rated 5 out of 5 stars

Reflection

Tv unit deliverd in time slot allocated
Delivery men were polite
The tv unit was mirrored glass and well packed
The tv unit is lovely and well made very happy with purchase

January 19, 2023
Unprompted review
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