Liftopia Reviews 105

Not sure why would you want to use that site. The prices here identical to the prices on the individual mountain websites. They are comparing their prices to the ticket window prices which is not exactly apples and oranges as mountain websites have identical discounts.

On top of that there is more restrictions on the liftopia as oppose to mountain website (cancellation/refund). As on lifttopia no refunds. The mountain would refund if you bought there directly but would not refund if bought on liftopia

Beware: Liftopia sells your email address and you'll start getting shitload of unwanted marketing emails.

I've used Liftopia in the past for single day lift tickets. Yes, there can be a lot of rules, but if you know what you want you can save loads. I just got their Mountain Collective pass - this looks like an absolutely fantastic deal. I will probably only make it two (maybe three) of the resorts, but should still save plenty See you in the pow.

Same story for me. My son got sick in middle of the night at a motel near Sugarloaf. Got home early morning on the planned ski day. Doctor said he didn't need to come in unless temp jumped. 6 days of flu followed. No doctor visit so no documentation. Liftopia didn't even respond after I wrote them explaining the details. Maybe I should have offered to show the phone records to the hotel desk at 3:00 am. Maybe I should have gotten a deposition from the lady in Kingfield who sold me coffee and Advil at 4:30 am. Or maybe, Liftopia could get a lot better at customer service because they just lost another customer.

They refuse to work with the customer at all, encouraged me to drive in unsafe conditions where the operator said exactly, "I have done it before. It was a little sketchy but we made it so you can too." After we attempted to drive up to the mountain CHP turned us around due to unsafe driving conditions, and I am not fighting them just to reschedule my tickets. On top of this most of the customer support reps are really rude over the phone, they seem to enjoy the fact that they are screwing people out of their money.

Liftopia has terrible customer service. They "make an exception" if you have a medical emergency, and tell you that you have 10 days to respond with documentation, but did not stress that anything after the 10 days will not be accepted at all. The problem I have with this is that they make an exception from the "no refunds" policy but the 10 day policy is absolutely inflexible. They say "they understand when exceptions happen" but getting medical documentation is no walk in the park, I was unable to do so because the hospital I went to required me to go back, but that would require a $400 flight.

I don't understand what the point of customer support is when you lose a loyal customer over a $50 lift ticket.. would not recommend.

I signed up for tickets and the main highway getting there was closed due to weather. The ski resort opened a little late, but was open. I was able to get credit (it took 10 days), for my tickets, which is great with me. Liftopia has to contact the ski area to be sure I didn't use the tickets. I would definitely recommend them and their support.

Company that has no regard or compassion for their customers. They have no interest in the happiness of their customers.

We needed to change our 3 (2-day) tickets for White Pass because of rain on 02/15/2017. Liftopia charged us $20 per ticket for the change. It rained on 02/16 so there was limited operation of chairs at White Pass so they gave the people a discount for full day tickets if you bought at the resort. Liftopia would give us no partial rebate.

When I bought my tickets over a month ago, I read about how they offer a significant discounted rate when purchased in advance. They make it clear there are no cancellations, and for that reason they can offer a discount. I took a gamble and went with it. I knew what I was getting into. Today I checked into mammoth mountain ca with a 2 day pass for 127.00. The daily lift ticket just for today was 145.00. I got two lift tickets for less than the price of one. Checking in and picking up my pass took less than a minute.

So many of the recent reviews bear an uncanny resemblence to the experience that I just had with Liftopia Customer Service over their rather arbitrary rules that apply for a Dr's note to validate an illness that prevented use of tickets on the intended day. In my case, I got the required note from our son's Pediatrician explaining that his stomach virus prevented us from going to Mt Sunapee on the day planned and using the Liftopia tickets that I'd purchased for my wife and I for the Sunday of MLK wknd (the kids tix were included in their ski school, which we of course got a credit for future use for!). I was told that they couldn't help me as the Dr's note met all of their requirements EXCEPT their deadline (10-days after the ticket date) by which it needs to be submitted to be considered for a refund/credit.

I explained that after that weekend I was on an overseas business trip (8 hrs time difference) so got into an endless game of phone tag with our pediatrician so it took 2.5 wks to get the signed note on letterhead. The response that elicited was priceless: "if you'd reached out to ask for an extension to the 10-day deadline, we might have considered that but since you didn't we really can't help you". My multiple requests for an explanation on where the 10-day deadline comes from went unanswered and it quickly became clear that Katie, the Customer Service "Supervisor" my call was escalated to, was getting tired of reading her script of talking points so the call just fizzled out.

They must be in a real cash crunch these days and their desperation is by no means subtle - and it was really striking how comfortable they were sticking it to a good customer who's used them many times over the past few years. I've seen a lot of amateur decisions in my 20 yrs working in hospitality around the world but the call I had tonight was a new low.

The only reason they get even 1 star was the pleasant call I had with Justin when I first called in on Jan 15th.

Morning of ski trip,dog sick,had to take to emergency vet. Customer service told me no refund. This is a poor policy,will not use again or recommend Liftopia.

I bought tickets for homewood ski resort near tahoe. a huge storm closed the resort the day before i arrived. when i arrived they were open with about 10% of the mountain, but ski lessons were closed which i had bought for my daughters. homewood let me change the date of the ski lessons, but liftopia would not let me change my lift ticket. they said the resort is open and that's all they need to keep my money. these people's business model is to use any excuse to keep your money. i don't like organizations like that. i understand money is important, but i hope that enough people giving them bad reviews for this behavior will cause them to lose enough money that they change.

After standing in a long line to buy tickets at mountain creek,using my Liftopia account, I see a message that the account has already been "put to good use"and no credit available, had to go back to get some money and stand in another long line and paid full price for tickets, as the app kept showing that my account has been redeemed, which made me wonder wether my information and cc have been compromised,so I contacted customer support which is another sad joke, telling me to check my password and that my account is active and issue resolved, which has not been the case until the moment.what a disappointment and what a scam, thank you Liftopia, never again.
Emad

I recently had to leave a resort early and everyone refunded the unused portion of what I had purchased. The hotel waived its refund policy without me asking. Rental people only charged me for one day. Liftopia would not even allow me to change the date. They will only do anything if you know about unforseen circumstances two full days in advance! 103Granted a cancellation may cost Liftopia something, but not the full price. Don't take the chance of having to pay much more than the resort price.

I can honestly say.. when I bought two ski passes through Liftopia, I was nervous. I thought, "How can they offer this huge of a deal?! It MUST be a scam." Then I looked online for reviews and that made it even worse. Nearly everywhere I looked, Liftopia had a 1 star rating.

Let me tell you. This site saved me SO much money and I would TOTALLY use them again. I purchased 2, 3-day lift tickets for my honeymoon and it all went perfectly. The tickets worked and we saved enough money to afford other things on the mountain.

The reason most people rate Liftopia as a 1-star website is because they go against the site's terms and conditions which very clearly state that you CANNOT cancel or refund the tickets. No matter what.

If you're planning a trip and you want to save money but know you're not going to cancel, USE LIFTOPIA! If there's a chance you might need to cancel anything, don't bother.

Liftopia guarantees ski areas business, that's why they have such a strict cancellation policy.

Trust me... I saved HALF and LOVED IT.

I bought a ticket from this site and paid EXTRA for a flexible date to use my pass but when I attempted to change my date * in advance, as I had paid for * they told me company policy they wouldn't change it. When I tried to reach a manager they told me no. When I told them I planned to complain to the better business bureau they laughed and hung up. Buyer Beware! Just contact the ski mountain directly this company is a complete scam.

I purchased a 3 day value to visit a British Columbia resort one week ahead of time for a trip I had planned for over a month with a large group of friends. Three days before the trip I started getting a cold, no big deal, I thought I'd be better as I've gone up before with a slight cold. But it got worse and the day of travel (one day before usage), I knew I wasn't going anywhere.

I purchased value tickets, and even if I purchased flex tickets, their guidelines (I learned from my interaction with support that they don't use the word "policy", but "guidelines" are not flexible in Litopia's definition) that I wouldn't have been able to change days unless it was at least two days ahead of my first day of the trip using the tickets, at which point I thought I would still be going.

The tickets were:
Non-refundable, not even for a fee
Non-transferable
Unable to change dates

As I was really sick this time (I usually won't miss skiing for anything), for this cold I saw a doctor, got some prescription medication to help me breath better and told to take it easy (viral infection).

I let Liftopia know I was disappointed in that I couldn't use my tickets because I was sick. Liftopia support reached out to me and let me know that I could get a credit with a note by my treating physician:

"Please be sure that the required medical documentation you send be on the physician's letterhead, stating specific dates of hospitalization or that traveling would have caused the condition to worsen. Unfortunately, we cannot accept notes on prescription pads, a work or school note, insurance forms, or hospital discharge papers."

I went back to my care provider who wrote me a note on their letterhead, with the seeing physician's signature. To be fair, my office didn't get all my specifics for date and activity when I called, they wrote a note to tell me to not do any sports activity for 3 days, but the reason it was rejected was because it had to be a physician. My care provider determined that all was needed was a physician assistant (I didn't even know he was a PA at the time) when I was sick, so it was signed by the physician with "PA-C". I even went the extra mile, created a template for my care provider, dropped it off, but since I wasn't seen my someone with a physician title as my condition did not warrant that, they let me know they could not complete my request. I didn't push getting any altered note as it would have been signed by the PA-C that saw me still.

At first I was just disappointed knowing I wasted money, now I'm just upset I went to so much effort for a credit from Liftopia and trying my best to comply with their requirements to not get anything back.

I give two stars because at least support did respond to my requests in a fairly prompt manner. But...

I've never worked so hard to waste money before.

I bought a joint ticket to ski Alpine mountain that included Squaw access. Alpine was closed today due to snow conditions. I had no interest in skiing Squaw, but decided to check it out anyway. However a check to the Squaw website showed that all but two of the lifts were closed (these lifts were beginner lifts that barely made it up half of the mountain). I called both Alpine and Squaw and both were offering full cash refunds, (even Squaw which had two lifts still technically running). Workers at both mountains believed that Liftopia would also be giving out full refunds for the joint ticket. However upon calling Liftopia customer service (who were very pleasant actually, the only reason I don't give 1 star), I was told I would not receive any compensation (I was even willing to accept credit).

I hope that the profit from one lift ticket was worth it to Liftopia, because they are never getting my business again. I will be adamantly encouraging others to avoid buying from this company.

EDIT: They did eventually give me credit for the day worth what I paid for the ticket. It was a hassle for me though, and I had to put in many hours to finally get my money back. I changed from 2 to 3 stars.

I bought 4 lift tickets for Diamond peak, and it was my first trip there. Two of us did not ski, but wanted to take the lift to a restaurant with a nice view of the lake. Unfortunately, they were not permitted to do so. The Diamond peak resort agreed to refund these two lift tickets, and the first time I have called liftopia, they promised the refund after confirmation from the resort... After a couple of days, I called again asking about the confirmation and the refund - they changed their mind... It was a good lesson for me - at the end the price was not that great (Costco had a better discount), and the customer service should be way better.