LighterLife UK Ltd Reviews 253

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional support and guidance received from their mentors, highlighting how this personalized assistance is crucial for their success and helps them understand their relationship with food. Many also appreciate the effectiveness of the program, noting that it provides a much-needed break from food decisions and offers tasty, nutritionally balanced products that contribute to significant weight loss. The weekly group sessions, often incorporating CBT, are frequently mentioned as invaluable for motivation and fostering a supportive community among participants. However, some people were dissatisfied with customer service, citing dismissive responses to concerns about expiring products and a lack of helpful resolution. Additionally, a few reviewers expressed frustration when their mentors were abruptly removed from the program, leaving them feeling unsupported and questioning the company's treatment of its dedicated staff.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers highlighting their mentors as fantastic,... See more

Product

Customers had positive experiences with the product, often praising the nutritious and tasty food packs that... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the excellent support received from... See more

Service

People report positive experiences with service, particularly highlighting the invaluable mentoring and group... See more

User experience

Consumers find the user experience to be positive, highlighting it as kind, gentle, empathetic, insightful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lighterlife changed my relationship with food forever. It gave me the much needed break from making decisions about food by providing 4 meal packs each day. Knowing that by eating these 4 packs I was... See more

Company replied

Rated 5 out of 5 stars

My mentor Anne-Marie is absolutely fantastic. Really supportive, always there to make you feel really positive in yourself. She is leaving at the end of the month and will be sadly missed. She will al... See more

Company replied

Rated 5 out of 5 stars

I’ve been on many diets before, but working with Neil Mothersole at LighterLife has been completely different. Neil has supported me from day one with genuine encouragement, clear guidance, and a... See more

Company replied

Rated 5 out of 5 stars

I’m still on the weight loss part of my Lighter Life journey. I started in January and have lost over 3 stone so far - still a long way to go. I was worried before I started that I wouldn’t be able to... See more

Company replied


Company details

  1. Weight Loss Service
  2. Fitness and Nutrition Service
  3. Meal Delivery
  4. Wellness Program

Written by the company

Lose Weight Fast With A Diet That Works


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

253 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Lisa Blair is a Great Mentor

Lisa Blair is a great mentor she has a great balance of what is needed supporting you when you’re are struggling, celebrating with you when things are going well or just watching and waiting if you need space

June 30, 2025
Unprompted review
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Reply from LighterLife UK Ltd

Lovely review, thanks Michelle.

Rated 5 out of 5 stars

I am grateful for the Lighterlife…

I am grateful for the Lighterlife programme in helping me lose the weight I have and continue with weight lose. I have also been able to change my relationship with food.
I would not have been able to achieve any of this without the support and advise of my mentor Lisa Blair. Having had 2 health issues that resulted in me having to take a break from the programme. I would not have returned to the programme without Lisa’s support.

June 30, 2025
Unprompted review
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Reply from LighterLife UK Ltd

Pleased to have you back Glynis. Thank you for your review.

Rated 5 out of 5 stars

Success is Lisa Blair

I think the one thing that made it easier for me to follow such a strict approach to my diet was my mentor - Lisa Blair…
Without her support, guidance and thought provoking group sessions (not to mention the 1:1 chats), I would have struggled if not fallen by the wayside completely!
Lisa has been through the journey of LighterLife weight loss herself so truly understands what you’re going through and experiencing as you open yourself up to understanding why you’re at the stage you are when it comes to your unhealthy weight and poor eating choices - and then helping you to come to terms with it whilst you walk along your path to a healthier weight and giving you the tools to make healthier choices - because at the end of the day, that’s what it all boils down to… your choices and how to best manage them!
The diet itself takes the daily decision of what to eat out of the equation; you know you have a total of 4 packs in a day (with healthy snacks if you need them) and that you need to drink 4 litres of water a day for optimum results (try the water flavourings 😉) - which means you can focus instead on you - just you - and your goals both short and long term; which really does make it easier… especially when you’re in ketosis and don’t experience hunger pangs!
So if you have questions about this and want to know more before you embark upon this journey - I highly recommend you reach out to Lisa and get your answers… and then join her group and let her help you to reach for your goals and dreams…
Worked for me!!!
Thanks Lisa Blair!!

June 30, 2025
Unprompted review
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Reply from LighterLife UK Ltd

So pleased you have have had great support from your Mentor Denise. Thanks for leaving a review.

Rated 5 out of 5 stars

Something needed to change…

It was imperative that i lose alot of weight for health reasons and i never thought i could do it.. As soon as i started Lighterlife the weight came off me very quickly and in no time at all i lost 5 stone and went from size 28 to size 12 and i have kept it off for 2 years now..I really liked the way the weekly zoom meetings with my mentor Neil taught me to think before i reach for food and taught me that i spent alot of time eating when i wasn't hungry.. The meetings with Neil taught me so much about my relationship with food and gave me great curiosity and awareness about the reasons why i turned to food in times of stress. Now i think before i reach for that bar of chocolate when i'm upset and am fully aware that any comfort i get will only last for seconds and will not change anything..With Lighterlife you are given the tools to enable you to keep the weight you lose off so that you don't go back to old coping habits of eating when you need comforting.. With that knowledge and insight you can manage your weight better and be the size you want to be.. The strategies my mentor Neil taught me will ensure that i will never put that 5 stone back on.. I said 'goodbye' to it forever . Gerry Robinson

June 27, 2024
Unprompted review
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Reply from LighterLife UK Ltd

Well done on your weight loss Gerry- Thanks for your lovely review

Rated 5 out of 5 stars

Amazing support

Neil has been absolutely amazing support in group sessions and to me individually.

He really listens to what you have to say. He questions what you say in a caring and constructive way to help you to make you think and open your mind. It's done in such a lovely caring supportive way. The reframing of thoughts has been so powerful.

Not only has this helped with my relationship with food. I have been able to use the calming techniques with other occaisional stressful situations such as parenting.

Thank you Neil.

June 23, 2025
Unprompted review
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Reply from LighterLife UK Ltd

Fab feedback. Thank you Sarah

Rated 5 out of 5 stars

Lighterlife improved my food relationship

Lighterlife afforded me the chance to take a break from traditional food whilst i addressed the real challenges in my head, my negative and destructive relationship with food, using it as a tool for comfort whilst eating my feelings. The mentoring support is second to none helping me to address these issues and build a new healthy relationship with food.

June 22, 2025
Unprompted review
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Reply from LighterLife UK Ltd

Thanks for taking the time to write this review Caroline

Rated 5 out of 5 stars

Best thing I have done for myself

Best thing I have done for myself, really great support with wonderful mentoring from Natalie.
Food packs and bars tasted great, diet food should not be horrible and LighterLife have brilliant tasting products which helped me lose 5st in 5 months.
Great plan to follow and would highly recommend LighterLife if you want great support, tasty food and great friendly groups to chat and support each other through your own fantastic change, the results are fabulous ☺️

June 19, 2025
Unprompted review
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Reply from LighterLife UK Ltd

Well done on your results- thank you for your review

Rated 5 out of 5 stars

Lighterlife changed my relationship…

Lighterlife changed my relationship with food forever. It gave me the much needed break from making decisions about food by providing 4 meal packs each day. Knowing that by eating these 4 packs I was consuming 100% of my recommended daily vitamins, made sense to me. I found sticking to plan easy and was supported through maintenance by my lovely mentor Tracey Rawson. I've maintained my 5 stone weight loss for the past two years and 100% would recommend this plan to anyone hoping to loose the weight forever!

June 18, 2025
Unprompted review
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Reply from LighterLife UK Ltd

Thanks so much for your lovely review

Rated 5 out of 5 stars

Absolutely love the plan

Absolutely love the plan! It has changed my whole life! Both mental health and physical health has significantly improved! I would also love to see a 4 week subscription plan option in the future maybe especially for those who want to manage weight long term using lighterlife!

June 16, 2025
Unprompted review
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Reply from LighterLife UK Ltd

Thanks for your feedback and your lovely review Emma

Rated 5 out of 5 stars

BRILLIANT

I joined lighter life in January 25 and finished my 12 week total fast On the 2nd April.I can honestly say that I have tried many diets and this one is the best. My mentor Judy Hoskins was brilliant she help enormously and was there every step of the way.
All I can say is if you are thinking of joining then go for it!

June 17, 2025
Unprompted review
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Reply from LighterLife UK Ltd

Thanks for your review Jeanette.

Rated 5 out of 5 stars

Thank you Lisa Blair!

I’ve had a fantastic time on the LighterLife diet, and have really enjoyed the food packs and bars. The group Zoom sessions were really helpful and our mentor, Lisa Blair, was so supportive and helpful throughout. I’m looking forward to starting the Management program with Lisa very soon.

June 1, 2025
Unprompted review
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Reply from LighterLife UK Ltd

What a great review- thanks Amanda

Rated 5 out of 5 stars

Don't try and do-it-alone

It is so liberating to shed those kilos of adipose! The programme is really well considered and I very much valued the closed-group weekly zoom meetings during total-fast. I have great support from by my mentor Neil (Spencer Mothersole - what a great name!)
The ongoing support as you transition back to food is critical. LL gives you ongoing access to open support groups and ongoing contact with your mentor.
I wish I'd come back to LL sooner - I did it 20 years ago (well before zoom!) and then I slowly-slowly regained. I think I was ashamed that this had happened and just tried either pretend it didn't matter or that I could do-it-alone. That's a mistake - everyone needs support to really (re-)examine your relationship with food and develop a healthy one.
The drugs (GLP-1 agonists) might be good but you still need to "do-the-work" of learning what's behind your unhealthy food habits i.e. what is the emotional stuff behind your eating patterns - and get the tools to change.
Thank you Neil - thank you my support group fellow-travellers.

May 31, 2025
Unprompted review
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Reply from LighterLife UK Ltd

Thank you for your lovely review Tracey

Rated 5 out of 5 stars

LighterLife success with Lisa

Lisa has been my mentor and having her along with the LighterLife meals has given me the determination to lose weight I thought I never would, the best part, I never felt hungry and the meals and shakes are lovely, especially the Thai curry and the strawberry milkshake, you don’t feel like you are on a diet. Lisa runs weekly groups which are really inspiring and give you the chance to meet and chat with other members.
I know I wouldn’t have succeeded on my own, knowing Lisa was always there with words of encouragement and support or ready to pick me up if I had a wobble was just what I needed.

May 28, 2025
Unprompted review
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Reply from LighterLife UK Ltd

Thank you for your lovely review Louise.

Rated 5 out of 5 stars

My weight loss journey

"Throughout my life, I’ve tried running, various exercise routines, and multiple diets, but nothing ever gave me the results I was looking for—until I started my Lighter Life journey. Since joining, I’ve lost 9 kilograms in just one month and one week! I’m currently on the 12-week Total Fast Plan, and I’m feeling more confident than ever. My mentor, Tracy Simpson, has been an incredible support, always encouraging me and helping me stay focused. I truly believe this is just the beginning, and I’m excited to see how much more I can achieve in the coming weeks. Thank you, Lighter Life!"

May 24, 2025
Unprompted review
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Reply from LighterLife UK Ltd

Well done on your weight loss so far Winnie. Thank you for this lovely review.

Rated 5 out of 5 stars

An excellent programme with great support

I have done LL before, and had to come back as I had “slipped” owing to a lot of stress. The materials, packs and programme have improved so much. The zoom meetings work really well to keep my head straight and my mentor Neil Mothersole-Spencer has been incredibly supportive. He can be tough when needed but has really help me.

May 8, 2025
Unprompted review
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Reply from LighterLife UK Ltd

Thank you for your lovely review Kate. So Pleased you are happy with the new materials and the support from your Mentor.

Rated 5 out of 5 stars

Really enjoyed the recreating me for…

Really enjoyed the recreating me for last three months - Tracy Simpson the mentor I had was very helpful and supportive- looking forward to losing some more weight over next few months

May 7, 2025
Unprompted review
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Reply from LighterLife UK Ltd

Thank you for your lovely review Vicky

Rated 5 out of 5 stars

Closed group is amazing

Closed group is amazing we all got on well with each other had some fun times and some sad times some have gone on to management will miss them but hopefully can Tex or ring also I would like to thank you Neil so understanding not judging treating us all same I felt good wen he was talking he made you feel special you great mentor Neil and I’m so glad I’m taking this journey again with you your the best 😘

May 1, 2025
Unprompted review
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Reply from LighterLife UK Ltd

Thanks for taking the time to post this lovely review Patricia.

Rated 5 out of 5 stars

Life changing

Having tried lots of diets, Lighter Life's different approach is life changing. The use of CBT which our mentor, Amber, uses in our weekly meetings ensures that we consider our interaction with food. I have been able to reflect upon my actions and have been given appropriate techniques to manage cravings. Amber is a very caring mentor who provides support and encouragement at all times. Thank you.

April 10, 2025
Unprompted review
LighterLife UK Ltd logo

Reply from LighterLife UK Ltd

Thank you for your lovely feedback Geraldine. So pleased you have had a good experience with your Mentor.

Rated 5 out of 5 stars

LighterLife saved my life

LighterLife saved my life. I joined the 12 week premium closed group at the beginning of January and my Mentor is Hazel Harrod. She’s simply the best. Brilliant support. Always there at the end of the phone or text with unwavering support. LighterLife guarantee a loss of 3 stone over the 12 weeks on the Total Plan. I’ve lost 4 stone in just 14 weeks.

My closed group has ended now but I’m now part of another support group heading towards my goal weight and then onto managing my weight for life.

I’ve read some negative comments on here and really cannot understand them. The food packs are tasty and give you all the nutrients you need. It’s just so simple. No counting calories. No weighing out portions.

Ordering is easy. Delivery for me has always been within a couple of days even when I’ve ordered at the weekend. And the one time I did contact customer services they were polite, understanding and extremely friendly.

Anyone thinking of joining this plan please please give it a try. Honestly my life is so different. I’m healthier and sleeping better than I have in years.

All the years I’ve fooled myself it was because of menopause but no, it was because I ate myself fat and unhealthy.

I really cannot sing the praises of LighterLife and Hazel Harrod enough.

April 6, 2025
Unprompted review
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Reply from LighterLife UK Ltd

Thank you for your amazing review Wendy. Well done on your weight loss. So pleased you've had such a great experience on the plan and with your Mentor.

Rated 5 out of 5 stars

Life changing Journey

Hazel Harod is my mentor and she has been my rock throughout my Lighterlife journey.
Since joining I have lost 4 stone and without Hazel and the group weekly meetings I have learned alot about myself and where I want be.
Its given me an understanding on making healthy life choices.
Its not just a diet its a journey to your life. Im truly grateful for being introduced to Lighterlife its the best decision i have made to make life changes.

March 19, 2025
Unprompted review
LighterLife UK Ltd logo

Reply from LighterLife UK Ltd

Thanks for your lovely review Rina. Well done on your weight loss.

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