As ever, Lightning Fibre were front and centre with their customer service. Our internet went down, leaving two teenagers foaming at the mouth and ready to kill. LF managed to get an engineer out the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I made a support request when I had poor internet response times - ultimately diagnosed as a problem with my own computer. I had a number of interactions with support whilst we resolved the issue. T... See more
Company replied
Rubin handled my initial call very efficiently, got the one touch switch activated and DD set up in less than 15mins! Jess, Conor and Dudley were the friendly and competent installers, who arrived 2 d... See more
Company replied
Had a problem with the fibre cable outside. Contacted Lightning fibre by phone and spoke to someone immediately who then contacted the repair engineer. Had a follow up email to say it had been logged... See more
Company replied
Company details
About Lightning Fibre
Written by the company
Rock Solid, Lightning Fast Award-Winning Full Fibre Broadband.
We're Lightning Fibre, a multi-award-winning, community-focused broadband network operator and internet service provider based in Eastbourne, in the South East of England.
Since 2018, we've been delivering full fibre hyperfast broadband to residential homes and businesses – with packages from 150Mbps up to 10,000Mbps (10Gbps).
⚡️Full fibre broadband from £26/month.
⚡️And with Lightning Fibre there are no mid-contract price rises!
We are a local employer with many expert installation engineers living in Hastings and neighbouring towns – and our customer services team is based in Eastbourne.
⚡️You can talk to a real person from 8 am to 8 pm every day!
Switch Smart. Switch Local.
Our Social Tariff, for households in receipt of means-tested benefits, delivers 50Mbps symmetric full fibre to your modem for just £15 per month on a rolling 30-day contract, with no set up fees and no credit checks.
What is ‘fibre’ vs ‘full fibre’?
Unlike a ‘fibre’ network, which may include slow, old copper wire, we have a ‘full fibre’ broadband network. This means our FTTP/FTTH (fibre to the premises / fibre to the home) network connects our street cabinets directly to your home modem using fibre optic cables all the way. This is why our network is both "hyper reliable and hyperfast".
Some of our national awards:
🏆Best Consumer ISP (<100k customers) ISPA Awards 2025
🏆Best Customer Experience ISPA Awards 2025
🏆2025 Broadband Provider of the Year - Connected Britain Awards.
🏆Best Consumer ISP (<100k customers) - ISPA Awards 2024
🏆Best Consumer ISP (<50k customers) ISPA Awards 2023
#FullFibreRocks ⚡️
Contact info
Unit 17 Connect 27 Business Park, BN26 6GP, Polegate, United Kingdom
- 01323 380260
- ask@lightningfibre.co.uk
- lightningfibre.co.uk
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Low ping and symetrical speeds
Low ping and symetrical speeds, so happy I was able to move away from Openreach. Really impressed with the service :)
May 1, 2026
Unprompted review
Reply from Lightning Fibre
Thank you for your fantastic five star review Ed. We are delighted to hear you are enjoying low ping and symmetrical speeds. It is great to know you are impressed with the service after making the switch. Your feedback means a great deal to us. ⚡
They provide great internet for a cheap price bare in mind do some comparing as you may be getting stung by your current provider
They done it so quickly and efficiently making little mess and they company is great asset to Sussex do highly recommend this provider as they give you speeds that you are paying for keep doing great lightning fibre
April 23, 2026
Reply from Lightning Fibre
Thank you for your lovely review Matthew. We are so pleased you are happy with the speed, value and service we provide. ⚡
The team from lighting fiber have been…
The team from lighting fiber have been helpful they have responded to all my queries and carried their work from start to finish professoinally
April 23, 2026
Reply from Lightning Fibre
Thank you for the five stars Mariaye. We are glad you had a positive experience. Your feedback is greatly appreciated. ⚡
Great service from the first phone call…
Great service from the first phone call to installation. Very friendly helpful staff who completed the installation by changing the password on the television, I Pads, and computers.
April 23, 2026
Reply from Lightning Fibre
Thank you for your wonderful feedback. We are so pleased the whole process went smoothly and that the team were helpful throughout. ⚡
very good service friendly and great…
very good service friendly and great service really nice job and speed is amazing I will give 6 stars if I can. thanks Guys
April 30, 2026
Unprompted review
Reply from Lightning Fibre
Thank you for your fantastic five star review. We are delighted to hear you received such friendly service and are enjoying the amazing speeds. Your kind words mean a great deal to us and we are glad we delivered a service worthy of six stars. ⚡
Nathaniel and Jordan installed our…
Nathaniel and Jordan installed our fibre today 29/04/26. Very professional and knowledgeable guys. Very happy with installation and minimal upheaval. Definitely recommend Lightning Fibre
April 29, 2026
Unprompted review
Reply from Lightning Fibre
Thank you for your fantastic review Chris. We are so pleased Nathaniel and Jordan delivered a smooth and professional installation. ⚡
Really quick and easy to set up
Really quick and easy to set up. Good value for money. Called up and was booked in the next week.
Staff were polite who came to fit the new box, didn’t leave any mess. Arrived on time too.
April 22, 2026
Reply from Lightning Fibre
Thank you for your fantastic five star review. We are delighted to hear the setup was quick and easy and that you found great value in the service. It is great to know the team arrived on time, were polite and left everything clean and tidy. Welcome to Lightning Fibre!⚡
Install process
On time great communication prior to appointment. Only took one hour not three to install. Conor could not have been more helpful setting up tv etc for me.
April 29, 2026
Unprompted review
Reply from Lightning Fibre
Thank you for your lovely feedback Jo. We are so pleased the installation was quick and that Conor provided such helpful support. ⚡
Local firm, local support that makes life easier.
I had been wanting to join LF for 3 years or so, but when I first enquired there were connection problems in our street which have only been resolved recently.
On contacting LF they were happy to provide an improved service for the same cost and even better, they are local here in East Sussex. Everything went smoothly and efficiently. The speed is excellent and runs better on my PC. Streaming has far less buffering and the new router has both 2.4 and 5 Ghz speeds so any items linked to my router will function with little fuss. Great service - Thank you.
April 18, 2026
Reply from Lightning Fibre
Thank you for your fantastic five star review John. We are delighted to hear you were finally able to join us after your patience and that the experience has been such a positive one. It is great to know everything went smoothly and that you are enjoying improved speeds, better performance and less buffering. We are especially pleased you value having a local team on hand for support. Your feedback means a great deal to us. ⚡
The service when moving was great and…
The service when moving was great and the engineers were helpful, friendly and fast.
April 21, 2026
Reply from Lightning Fibre
Thank you for your fantastic five star review Simon. We are delighted to hear the move went smoothly and that our engineers were helpful, friendly and efficient. Your feedback means a great deal to us. ⚡
Really nice friendly guys Andy and Ricky
Really nice friendly guys Andy and Ricky, and really tidy. All sorted inside and out and all working perfectly. Andy put passwords for me in the TV, my iPad and my phone. It all took about 2 hours. I can’t speak highly enough of them. And Lightning Fibre is saving me money. How good is that. Very happy customer.
April 27, 2026
Unprompted review
Reply from Lightning Fibre
Thank you for your lovely feedback Steph. We are so pleased Andy and Ricky delivered such a helpful and professional service and that you are happy with the results. ⚡
Great service
The two engineers that came to the house were very polite and helpful. Great job done, very neat and tidy. Would definitely recommend. Very impressed.
April 17, 2026
Reply from Lightning Fibre
Thank you for your fantastic five star review Julie. We are delighted to hear the engineers were polite, helpful and carried out such a neat and tidy installation. It is great to know you were impressed with the service and would recommend us. ⚡
Verry good from first contact with…
Verry good from first contact with office and then installing the fibre clean and efficient
April 18, 2026
Reply from Lightning Fibre
Thank you for your review. We are glad everything went smoothly from start to finish and that the installation was clean and efficient. ⚡
Brilliant service & lovely engineers.
Really lovely engineers who were helpful, punctual & explained everything. Their work was neat & tidy.
The connection is really good.
April 15, 2026
Reply from Lightning Fibre
Thank you for your lovely feedback Kate. We are so pleased the team provided a professional and tidy installation and that you are happy with the connection. ⚡
Hassle-free switch.
I have recently changed broadband provider to Lightning Fibre. They made the transition straightforward both practically and administratively. Pre transition their approach was informative and helpful, but never pushy. I am now experiencing good quality WiFi at a far more competitive price.
My reasons for changing were: locally-based service with own infrastructure, high quality service, helpful product information and more affordable pricing.
April 17, 2026
Reply from Lightning Fibre
Thank you for your wonderful feedback Tom. We are so pleased the transition was smooth and that you are enjoying both the service and value. ⚡
This is my 3rd great year with Lightning
This is my 3rd year with Lightning , very good service ,no problems with buffering etc, very smooth , I have called them a couple of times and each time I had no wait, no robot ,and complete satisfaction with one of their excellent knowledgeable staff sorting my enquiry with no fuss.
Highly recommended.
April 14, 2026
Reply from Lightning Fibre
Thank you for your fantastic five star review Wayne. We are delighted to hear you have enjoyed three great years with us and continue to receive a reliable and smooth service. It is especially great to know you value being able to speak directly to our team and that your queries have been resolved quickly and efficiently. Your continued support and recommendation mean a great deal to us. ⚡
People who came and installed were…
People who came and installed were polite and friendly
April 14, 2026
Reply from Lightning Fibre
Thank you for the five stars Elizabeth. We are glad you had a positive experience. Your feedback is greatly appreciated. ⚡
Jess & George were lightning fast
Jess & George and the crew arrived bang on time, friendly, experienced, and helpful, and quick I was extremely happy with their work.
April 16, 2026
Reply from Lightning Fibre
Thank you for your fantastic five star review Martin. We are delighted to hear Jess and George arrived on time and provided such a friendly, experienced and efficient service. It is great to know you were so happy with their work. We will be sure to pass on your kind words. Your feedback means a great deal to us. ⚡
Reply from Lightning Fibre
Thank you for your review Robert. We are glad the installation was quick and easy. ⚡
Fred and Georgia were very pleasant and…
Fred and Georgia were very pleasant and helpful and good workers, a good advert for your company..
So far no complaints at all about the company.
April 15, 2026
Reply from Lightning Fibre
Thank you for your wonderful feedback Margaret. We are so pleased Fred and Georgia made such a positive impression. ⚡
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.